SANDEEP KUMAR

Project:- Amazon SMO (Selection Monitoring Operation) June 2022 – Feb 2023 & Sep 2024 - Oct 2024.

• Key responsibilities:
• Domain - Products Comparison and External Search.
• Analysed two different products and make the judgement.
• Validate the data from a single source through Google search & confirm the data items quality.
• Grasped a handson experience on Amazon Mturk tool to validate data synopsis.
• As to validate the data from external sources through Google search having 98% accuracy.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Worked under Amazon process, gained knowledge in two different processes,
• First one was automated backfill - in which used find the missing data of a product. Second one was Brand de duplication in which we have verify that the product is of original brand or a copy

Reverse supply chain (Transaction Processing Associate). Mar 2023 — Sep 2023

• Processing incoming orders from customers and keeping a real time track of inventory to avoid any gap between demand and supply.
• Order Creation, Order processing and order fulfillment.
• Creating of sales order, outbound delivery, Good issue posting and invoice posting in SAP.
• Monitoring material movements in SAP integrated with Salesforce.
• Filtering out best suppliers based on the quotations received from multiple suppliers.
• Finding and working on SAP, STO creation.
• Working on SMAX, work order creation.
• Working with Tier- 3 on high ageing cases towards early closure.
• Managing SLA of the process for Europe countries.
• Regularly coordinating with customers over calls/ emails and answering their queries within SLA

FORTUNE LLM

Large language models are machine leaning models that can comprehend and generate human text.

• Addressed customer service enquires quickly and accurately.
• Rephrasing Questions for ChatGPT.
• Doing Modal Evaluation.
• Selecting data from Fortune LLm.
• Suggest novel ideas, propose alternative solutions to problems, and inspire creative content generation on robotic and gantry systems.
• Communicate with Clients.