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Sandeep Kumar
Healthcare Tech Leader | Staff Technical Product Manager @ GE HealthCare | CRM & Data Strategy
Bengaluru
Summary
With over 15 years of experience in Healthcare, Life Sciences and Pharmaceutical IT, I currently contribute as Staff Technical Product Manager at GE HealthCare. My core focus lies in developing real-time data streaming platforms using AWS cloud and edge computing, aligning with critical healthcare needs. Proficient in CRM platforms such as Salesforce and Siebel, I enable patient-centric solutions through advanced design and implementation strategies.
My expertise spans agile product management, healthcare data standards like FHIR and HL7, and compliance frameworks such as GDPR and HIPAA. Collaborating with multidisciplinary teams, I prioritize backlog refinement, solution design, and change management to drive impactful outcomes. Dedicated to advancing digital transformation, I aim to empower organizations with scalable, secure, and compliant healthcare technology solutions.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Staff Technical Product Manager
GE HealthCare
09.2023 - Current
- Spearheaded the launch of a real-time data streaming platform, enabling ingestion of data from 100+ edge devices into the AWS cloud, significantly improving data availability and processing efficiency.
- Led the development of a 2-year strategic roadmap for a distributed data platform, applying Data Mesh principles across 5+ business domains, increasing data product delivery velocity by 30% and reducing cross-team dependencies by 40%.
- Supervised six cross-functional Scrum teams comprising 40 members as the Technical Product Manager, driving alignment across engineering, product, and business stakeholders to deliver high-impact data platform solutions on schedule and within scope.
- Oversaw compliance for an enterprise data platform supporting 10+ applications, ensuring 100% adherence to GDPR, HIPAA, and internal audit standards, resulting in zero non-compliance incidents during audits.
Functional Consulting Team Leader
EPAM Systems Inc
06.2023 - 09.2023
- Led a team of 5 BAs to translate 100+ business requirements into JIRA user stories for the Novartis Patient Support Program, improving backlog grooming efficiency by 35%.
- Mentored 4 Business Analysts, contributing to the successful rollout of Salesforce Health Cloud across 3 regions, enhancing patient onboarding efficiency by 20%.
Senior Product Owner
UST
04.2022 - 06.2023
- -Directed 3 scrum teams in migrating the Watson Health Data Platform from IBM Cloud to Azure, including 50+ Apache-NiFi flows, achieving a 99.9% uptime post-migration and reducing cloud costs by 18%.
- Acted as the single point of contact for 4+ healthcare data projects, ensuring 100% SLA adherence and seamless stakeholder communication.
- Facilitated 8+ knowledge-sharing sessions on IBM Watson Health products, improving tech team onboarding time by 25%.
Product Owner
Novo Nordisk A/S
05.2017 - 04.2022
- Designed and executed Contact Center and Patient Support Program applications on Salesforce Health Cloud for 60+ countries.
- Established data governance, archival, and retention protocols for 5+ business units, improving data visibility and reducing storage costs by 20%.
- Served as Technical and Functional Product Owner, managing 400+ user stories and 100+ features in Azure DevOps, ensuring 95% on-time delivery.
- Designed and finalized requirements for CTI integration with Salesforce Health and Service Cloud, reducing average call handling time by 15%.
- Engaged with 20+ business stakeholders to align IT solutions with business goals, contributing to a 10% increase in digital product adoption.
- Developed 10+ change management plans with GxP compliance, reducing change-related incidents by 40% and ensuring 100% audit readiness.
Advisory Consultant
IBM
06.2016 - 04.2017
- Executed 10+ Siebel Open UI and EAI enhancements, resolving 50+ high-priority tickets with a 98% SLA compliance rate.
Associate Consultant
L&T Infotech
07.2015 - 06.2016
- Enhanced and maintained Siebel CRM systems for Eaton and Coloplast projects using Siebel Sales and Siebel Tools 8.1.1.11.
- Implemented 15+ Siebel Open UI and EAI enhancements, resolving 20+ high-priority tickets with a 98% SLA compliance rate.
Systems Engineer
TCS
05.2014 - 07.2015
- Conducted technical assessment for Siebel upgrade impacting 10+ interfaces, identifying 20+ critical customizations for remediation.
- Delivered 30+ configuration fixes and enhancements, reducing production issues by 25%.
Consultant CRM
CTS
11.2013 - 05.2014
- Resolved 40+ production issues using audit trails and logs, improving system uptime to 99.5%.
Senior Systems Engineer
Infosys Limited
08.2010 - 10.2013
- Built and customized 100+ Siebel entities, workflows, and scripts across modules like orders, invoices, service requests, projects and agreements.
- Collaborated with 5+ cross-functional teams to streamline CRM processes, improving customer satisfaction scores by 15%.
Education
Bachelor of Technology - Instrumentation
Cochin University of Science And Technology
Kochi, Kerala 08.2006 - 04.2010
Skills
Agile Product Management
Certification
ITIL foundation
Interests
Languages
English
Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Staff Technical Product Manager
GE HealthCare
09.2023 - Current
Functional Consulting Team Leader
EPAM Systems Inc
06.2023 - 09.2023
Senior Product Owner
UST
04.2022 - 06.2023
Product Owner
Novo Nordisk A/S
05.2017 - 04.2022
Advisory Consultant
IBM
06.2016 - 04.2017
Associate Consultant
L&T Infotech
07.2015 - 06.2016
Systems Engineer
TCS
05.2014 - 07.2015
Consultant CRM
CTS
11.2013 - 05.2014
Senior Systems Engineer
Infosys Limited
08.2010 - 10.2013
Bachelor of Technology - Instrumentation
Cochin University of Science And Technology
08.2006 - 04.2010
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