Sandeep Kumar

During my tenure at NIT Kurukshetra, I actively participated in management clubs and societies, both for cultural and technical festivals. It was during this period that I began developing my management skills.

After college, I joined WanderOn. Initially, I led numerous backpacking and biking trips, which provided me with valuable insights into customer needs, expectations, and overall satisfaction. It also offered insights into ground operations, and helped me hone my leadership abilities. Subsequently, I assumed responsibility for ground operations, crafting travel itineraries, and overseeing the recruitment and training of trip captains, tasked with delivering unique experiences to our customers.

Later, I transitioned to the customized trips department, where I enhanced the processes related to customer information sharing and customer support, significantly elevating the overall experience for customers on customized trips. Afterward, I took on roles involving different products, like Meghalaya and Ladakh, which provided me with insights into various aspects of backend operations, mainly product planning, demand-supply projections, reservations, and the overall execution and development of the product.

As my role evolved, I focused extensively on optimizing the customer experience segment. This involved developing strategies to enhance satisfaction and loyalty, as well as advocating for the voice of the customer within the organization. With a keen emphasis on customer feedback, I implemented data-driven solutions to continually improve our products, services, and processes.

• Singing
• Playing Guitar
• Poetry
• Listening to Music