Sandeep Kumar

Led a 25-member team comprising Partner Success Officers, Admissions Counsellors, and Admissions Officers to support global student recruitment and enrollment.

• Successfully onboarded and trained new recruitment partners, resolving their queries while strengthening referral partnerships.
• Managed end-to-end student enrollment processes in line with university eligibility criteria and academic requirements.
• Oversaw document verification, eligibility assessments, and follow-ups through counselors to ensure complete application submissions.
• Streamlined university application submissions, improved offer letter turnaround time (TAT), and drove enrollment growth across institutions in the UK, USA, Australia, New Zealand, UAE, and European universities.
• Coordinated with visa processing teams for documentation, and collaborated with finance teams for commission tracking and reporting.
• Built operational workflows from the ground up, and implemented service automation through CRM enhancements.
• Conducted regular regional meetings, monitored team KPIs, CSAT, and productivity metrics, to consistently improve performance and enrollment outcomes.
• Collaborated with partner platforms like SI-UK, ApplyBoard, GUS, and Crizac to accelerate offer conversions, and improve timelines.
• Expanded CRM capabilities, reducing application submission time from 2 hours to just 25 minutes, while boosting CSAT from 30% to 92%.
• Doubled student enrollment from 200 students in the September 2024 intake to 400 students in the January 2025 intake, with a current pipeline of 1,300 students for the September 2025 intake.
• Initiated and conducted weekly performance review meetings with regional managers and recruitment partners to monitor progress and drive performance.
• Organized education fairs across seven Indian cities to boost visibility and drive student enrollment growth.

• Managed 1,500+ global applications weekly across major study destinations: the USA, the UK, Australia, and New Zealand.
• Maintained CRM hygiene, ensured funnel integrity, and supported accurate performance reporting.
• Resolved escalations, analyzed rejections, and mapped alternative programs based on eligibility.
• Communicated with partner stakeholders and internal teams to ensure SLA compliance and transparency.
• Liaised with the University Representative and Counselors to drive the enrollment growth in the assigned destination, USA and UK, and also supported the university to achieve the enrollment number.
• Delivered weekly dashboards and insights to improve service outcomes and leadership decision-making.

• Drive the enrollment growth in the pathway programs for Europe, the USA, and UK universities.
• Also enrolled the student in the Pathway programs where the student is supposed to complete the certification course in India and complete their degree in the USA, UK, and European universities.
• Supported students from application to onboarding via WhatsApp, email, and call.
• Managed university communications for offer letter follow-ups and confirmations.
• Led internal onboarding refreshers and training for updated process awareness.
• Tracked funnel metrics, query resolution rates, and reduced student attrition through targeted support.
• Worked with tech teams to implement enhancements for a better onboarding experience.

• Managed 60+ support queries daily across channels in a high-volume environment.
• Created SOPs for issue resolution, handled escalations, and mentored junior associates.
• Consistently achieved >95% customer satisfaction scores through streamlined processes.