Sandeep Kumar
Hyderabad
Summary
Account Manager with strong expertise in SQL and data analysis, experienced in handling large datasets to generate actionable business insights. Proven success in managing employer-client relationships, streamlining processes, and driving business development through data-driven decision-making. Skilled in systematic account management, performance tracking, and delivering solutions that enhance customer engagement and organizational growth.
Overview
5
5
years of professional experience
Work History
Account manager
Head Digital Works
Hyderabad
12.2023 - Current
- Utilized SQL extensively to handle and analyze large datasets, supporting decision-making and business insights.
- Created and optimized SQL queries to generate reports on player activity, revenue trends, and customer engagement metrics.
- Collaborated with product and technical teams to automate data workflows and improve operational efficiency.
- Ensured high data accuracy while resolving escalations, using SQL-based dashboards for real-time monitoring.
- Developed insights from large datasets that guided strategic account management and improved customer retention.
- Maintained detailed data-driven records and presented findings to management for process improvements.
Selling Partner Support Associate
Amazon
India
02.2022 - 06.2023
- Provided timely and accurate operational support to 3rd party Sellers on the Amazon platform.
- Ensured strong customer focus by resolving queries effectively and maintaining high service standards.
- Demonstrated clear, professional communication (written and oral) with sellers and internal teams.
- Maintained performance metrics such as quality, productivity, first contact resolution, and attendance.
- Applied logical reasoning and data interpretation skills to identify trends and propose improvements.
- Contributed to a positive team environment by supporting peers with difficult cases.
TRON Associate
Amazon
India
05.2020 - 10.2021
- Supervised automated tasks through the TRON system, ensuring speed and accuracy in resolving failed tasks.
- Monitored video feeds of inventory storage processes and responded promptly with 100% accuracy.
- Achieved recognition for responding within 0.95 seconds with 100% accuracy.
- Awarded Best Performer during training and as a tenured associate.
Education
MBA - Finance
Osmania University
Hyderabad12.2019
B.Com -
St. Mary’s, Osmania University
Hyderabad12.2017
Intermediate -
Sharada Junior College
Hyderabad12.2014
SSC -
Brilliant Grammar High School
Hyderabad12.2012
Skills
- SQL (Data extraction, joins, subqueries, optimization)
- Data analysis & visualization
- Data cleaning & transformation
- Reporting & dashboard creation
- Trend analysis & forecasting
- Handling large datasets for business insights
- Strategic account oversight
- Issue tracking and resolution
- Partnership development
- Collaborative teamwork across departments
- Verbal and written communication
- Problem-solving strategies
- Capital and money markets
- Investment banking expertise
- Corporate actions management
Hobbies and Interests
- Watching cricket
- Listening to music
Languages
- English
- Hindi
- Telugu
Personal Information
Date of Birth: 03/28/97
Timeline
Account manager
Head Digital Works
12.2023 - Current
Selling Partner Support Associate
Amazon
02.2022 - 06.2023
TRON Associate
Amazon
05.2020 - 10.2021
MBA - Finance
Osmania University
B.Com -
St. Mary’s, Osmania University
Intermediate -
Sharada Junior College
SSC -
Brilliant Grammar High School
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