SANDEEP KUMAR
New Delhi
Summary
To be a part of an Organization, where I would have an opportunity to focus on the Organizational & Personal growth, by effective utilization of my knowledge.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Supervisor
COMAX HOSPITALITY, New Delhi
New Delhi
05.2023 - Current
- Supervised daily operations across service and cashier teams.
- Ensured adherence to SOPs, hygiene standards, and guest satisfaction goals.
- Managed shift scheduling, team delegation, and staff performance.
- Handled escalated customer concerns and implemented service improvements.
- Tracked sales and inventory reports, and supported backend documentation.
- Assisted in staff training, team motivation, and performance reviews.
Service Staff
COMAX HOSPITALITY
05.2021 - 05.2023
- Delivered professional service in dining and event areas.
- Coordinated with kitchen and cashier staff for seamless operations.
- Maintained cleanliness and organization of service areas.
- Addressed guest needs and supported in peak hours and events.
- Helped train new staff and upheld company service standards.
Cashier
COMAX HOSPITALITY
05.2019 - 05.2021
- Greeted customers courteously and processed transactions efficiently.
- Managed daily billing, refunds, and accurate cash handling using POS systems.
- Maintained transaction records and balanced cash drawers at shift end.
- Assisted in loyalty program enrollment and customer queries.
- Delivered excellent customer service and adapted to flexible shifts.
Cashier
SMAAASH LESUIRE LTD
10.2017 - 01.2019
- Co-operate with Co-Staff and taking care of Cashier Department food and Games Both.
- Build & strengthen the relationships with customers thereby ensuring high Customer satisfaction by providing them complete product support And Convert them in high Value Recharge Card.
- Flexibility in adapting to a new environment & learning things fast.
Employee
Maxismus Pvt Ltd Brand Was "The Children Place" (Behalf Of Arvind Lifestyle)
11.2016 - 10.2017
CCA / Cashier
Shoppers Stop Ltd.
12.2012 - 10.2016
- Maintain Monthly Sale Report.
- Handling Stock Movement for Section.
- Maintain SOP Process.
- Doing Global count daily Basis to track the inventory.
- To train the newcomer.
- Maintain the standard of customer service.
- Meet targets with Great enthusiasm.
- Co-Operate With Brand's Staff.
- Maintain the display of Department and Section as per planogram.
- Meet the Monthly Targets and make maximum to maximum Basket Size.
- Taking Care Of Department In manager Absence.
- Making Daily Sale report Of Department with the help Of other dept manager.
- Maintain Section Audit Register and Kyc Register.
- Greet every Customer with smile and inquire about store experience.
- Answer questions about merchandise and maintain current knowledge of promotions.
- Do the Billing with good speed and 100% Correction and Customer interaction.
- Count, Organise, and balance the cash drawer, fill out the cashier slip and make Deposits in the Shift End to the head Cashier.
- Support the Customer Relationship program Loyalty Program of Company.
- Be Aware of schedule by checking posted work schedule.
- Be Available to work flexible hours at night and weekends and short staff shifts.
- Monitor junior cashier and new employee.
Telecaller
Wow Management Services Pvt. Ltd
08.2012 - 12.2012
Education
Graduation in Arts Stream - undefined
Kurushetra University Kurushetra
Kurushetra10.2012
Senior Secondary Education Non Medical Stream - Phy, Che, math
Board Of School Education Bhiwani Haryana
Bhiwani, Haryana02.2009
Secondary education - undefined
Board Of School education Bhiwani Haryana
Bhiwani, Haryana02.2007
Skills
Basic Computer science Applications
MS Office
Internet
Billing Software Orapos
Billing Software Showmen
Billing Software Semnox
Billing software Navision
Interests
Internet surfing, Watch motivational Videos, Read News Paper, Hear Punjabi and Hindi Music
Courses
- Fifteen Days training of Basic of Retail Management
- Fifteen Days training of first Aid
- Fifteen Days training of fire fighting
Timeline
Supervisor
COMAX HOSPITALITY, New Delhi
05.2023 - Current
Service Staff
COMAX HOSPITALITY
05.2021 - 05.2023
Cashier
COMAX HOSPITALITY
05.2019 - 05.2021
Cashier
SMAAASH LESUIRE LTD
10.2017 - 01.2019
Employee
Maxismus Pvt Ltd Brand Was "The Children Place" (Behalf Of Arvind Lifestyle)
11.2016 - 10.2017
CCA / Cashier
Shoppers Stop Ltd.
12.2012 - 10.2016
Telecaller
Wow Management Services Pvt. Ltd
08.2012 - 12.2012
Graduation in Arts Stream - undefined
Kurushetra University Kurushetra
Senior Secondary Education Non Medical Stream - Phy, Che, math
Board Of School Education Bhiwani Haryana
Secondary education - undefined
Board Of School education Bhiwani Haryana