Sandeep Kumar
Uttam nagar
Summary
Strategic Travel Management Specialist with a strong foundation in itinerary planning and vendor management. Drives revenue growth by identifying market gaps and implementing effective sales strategies. Focused on delivering exceptional client experiences through thorough compliance with travel regulations and proactive issue resolution.
Overview
19
19
years of professional experience
Work History
Tour Organiser and Visa Experts
Travelhunk Pvt Ltd
New Delhi, India
04.2017 - 06.2026
- Advised clients on visa application processes, providing clear guidance on required documentation and deadlines.
- Verified visa compliance prior to application submission, contributing to higher approval rates.
- Educated customers about visas and documents required for specific travel destinations.
- Filled out application forms utilising knowledge of visa rules and explaining extraordinary circumstances.
- Coordinated tailored business itineraries for corporate clients, ensuring seamless travel experiences.
- Negotiated contracts with hotels, airlines, and tour operators for best rates.
- Monitored travel regulations and company policies to reduce risk and maintain standards.
- Oversaw daily bookings, itinerary planning, and customer enquiries for smooth service.
- Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages.
- Resolved customer complaints through problem-solving and negotiation to restore satisfaction.
- Managed training and support for travel consultants, enhancing sales capabilities and client service.
- Partnered with sales and marketing to spot offering gaps year-round.
SME
Fare-portal Technology
08.2009 - 11.2016
- Streamlined ticketing and reservation processes using Amadeus and Sabre, enhancing operational efficiency.
- Handled ticketing disputes, ADM, and chargebacks for Airlines using Amadeus and Sabre platforms.
- Processed ARC debit memos and managed refund cases, ensuring timely resolution and compliance.
- Reviewed all voids and cancellations within 24 hours for accuracy.
- Performed quality checks on current reservations to ensure accuracy.
- Supported the Revenue Generation Team in addressing queries and coordinating shifts.
- Working with passengers requested emails (Kayako).
- Compiled Excel sheets detailing all inputs and outputs from the airline.
Executive
RDM India Pvt. Ltd.
09.2008 - 08.2009
- Managed commercial agreements for Lufthansa Airlines, ensuring compliance with corporate goals and strategic alignment.
- Analysed GDS data and pricing models to inform operational decisions.
- Preparing MIS and Statistics – Ensuring that data is captured meticulously and reported periodically.
- Compiled information notes for FQDs to improve team awareness and project alignment.
- Assigning commercial names on behalf of Air France.
- Providing corporate numbers and names for the negotiated fares for all different carriers.
- Updating of YQ / YR insurance and fuel surcharges as per the fluctuating behaviour on the request of the carriers.
- Updating of mileage (TPM & MPM both).
- To report directly to Operations Manager.
- Systems worked on: Fare Expert, Citrix Server Client, Win Approach (For PTRs) and FQ Tools.
Tour Operator Manager
Zanzibar Classic Safari, Tanzania
Zanzibar, Tanzania
04.2007 - 08.2008
- Successfully promoted and sold customized Zanzibar holiday packages including beach holidays, honeymoon packages, family tours, and group tours.
- Handled end-to-end customer enquiries, from initial consultation and quotation to booking confirmation and post-travel support.
- Designed customized itineraries covering popular Zanzibar experiences such as Stone Town, Nungwi, Kendwa, Jozani Forest, Spice Tours, and Safari Blue.
- Coordinated hotels, airport transfers, sightseeing, excursions, guides, and other ground-handling services to ensure smooth customer experiences.
- Developed strong relationships with hotels, local suppliers, transport providers, and destination partners in Zanzibar.
- Successfully converted travel enquiries into confirmed bookings through effective follow-up, negotiation, and customer relationship management.
- Increased repeat and referral business by providing personalized travel recommendations and reliable customer support.
- Managed individual, honeymoon, family, corporate, and group travel requirements while maintaining service quality and profitability.
- Negotiated competitive rates with local suppliers to create attractive and cost-effective Zanzibar tour packages.
- Resolved customer queries and operational issues promptly to maintain high levels of customer satisfaction.
- Promoted additional travel services such as airport transfers, excursions, island tours, diving/snorkeling, and safari extensions to increase booking value.
Education
Graduate - B Com
Delhi University
New Delhi, DL2008
Diploma - Air-Ticketing
IITC
Skills
- Visa guidance
- Travel policy adherence
- Contract negotiation
- Travel reservations
- Itinerary planning
- Customer relationship management
- Customer service
- Revenue generation
- Market analysis
- Vendor management
- Transport scheduling
- Problem solving
- Decision making
- Team leadership
- Promotional campaign management
Custom
I hereby declare that all the above-mentioned information is true to my knowledge.
Personal Information
Father's Name: Anil Kumar
Timeline
Tour Organiser and Visa Experts
Travelhunk Pvt Ltd
04.2017 - 06.2026
SME
Fare-portal Technology
08.2009 - 11.2016
Executive
RDM India Pvt. Ltd.
09.2008 - 08.2009
Tour Operator Manager
Zanzibar Classic Safari, Tanzania
04.2007 - 08.2008
Graduate - B Com
Delhi University
Diploma - Air-Ticketing
IITC