Open To Work
Sandeep Kumar Alle
Senior Lead Production Support Engineer
Pune,MH
Summary
Experienced and certified IT professional with 7+ years of strong expertise in Application Support, scripting, and cloud-native technologies. Adept at incident and change management, root cause analysis, automation, and cross-functional collaboration. Proven track record in delivering high-availability systems, streamlining production processes, and enhancing system performance. Strong knowledge in Unix/Linux, SQL, PL/SQL, Core Java, Autosys, Infrastructure Monitoring, and CI/CD tools.
Personal Information
Title: Lead Engineer - Service Delivery
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Engineer - Service Delivery
FIS Solutions (India) Private Limited
Pune
02.2025 - Current
- Lead service delivery across multiple application reconciliation, reporting tools, and infrastructure monitoring platforms.
- Provide end-to-end production support, ensuring rapid resolution of issues and maintaining high application stability.
- Perform root cause analysis and in-depth debugging of Windows-based applications, with a focus on incident prevention and continuous improvement.
- Analyze and optimize PowerShell scripts, stored procedures, and SQL queries to improve system performance and reduce operational failures.
- Manage work scheduling, task prioritization, and failure analysis for seamless operations.
- Implement minor code fixes and conduct thorough bug-fix analysis across supported applications.
- Develop and automate regular reports using SSRS in response to user requests and operational needs.
- Design and implement Power BI dashboards to consolidate and visualize key metrics, including client, platform, and server details.
- Spearhead automation initiatives to reduce manual effort, improve response times, and enhance operational efficiency.
- Participate actively in change management and problem management processes, ensuring minimal business disruption and smooth implementation.
- Provide user support by addressing inquiries, delivering high-quality resolutions, and ensuring adherence to SLAs.
- Participated in testing (manual and automation), code reviews, and documentation.
- Developed Ansible playbooks and automation scripts to reduce manual interventions.
- Maintained and enhanced Unix shell scripts and PowerShell utilities.
- Ensured stable application performance through continuous infrastructure monitoring and capacity planning.
IT Technical Analyst
UBS Business Solutions Private Limited
07.2020 - 02.2025
- Company Overview: UBS's Wealth Management financial applications include document management, Forms, Cost Basis, Statements, CoreOps for a Branch office, and Account Document Processing.
- Back-office software offers features such as transmitting forms for evaluation by branch managers and organizing document management into different categories.
- My primary responsibilities involve supporting, maintaining, enhancing, and debugging applications by investigating root causes of issues in the J2EE middleware application environment.
- I act as a shared resource for various clusters like Document Management, Forms, Cost Basis, Statements, and Coreops, playing a significant role.
- I have hands-on experience with cloud-based applications in the Production Support team.
- Assist the front end in resolving database issues through collaboration.
- After production, identify the main issue and prepare the DTD for review by the Code Changing Team before submission.
- Coordinate with the onsite team for seamless deployment, handle change management, and address production issues.
- Make necessary code adjustments and conduct thorough investigations for bug fixes.
- Proficient in Unix scripts, procedures, work scheduling, and failure analysis.
- Manage problem resolution, address Application & User issues, provide on-call production support, and create runbooks to handle vendor feeds during delays or failures.
- Prioritize Yearend processing as a critical procedure within the Financial system.
- Replicate and test issues in the QA environment to identify precise problems if reported without sufficient details, contributing to Change Management and Problem Management initiatives.
- Employ Automation Anywhere and Python-Selenium for task automation.
- Participated in cloud migrations to support applications.
- As a certified SRE (Site Reliability Engineer), I have practical experience with Agile and SRE methodologies.
- UBS's Wealth Management financial applications include document management, Forms, Cost Basis, Statements, CoreOps for a Branch office, and Account Document Processing.
Senior Software Engineer
HCL Technologies Ltd
12.2017 - 07.2020
- Mainly involved in application support, maintenance, enhancement, and debugging, focusing on analyzing the root causes in the J2EE middleware application environment.
- Well-versed in the production support environment and ITIL processes, serving as a shared resource across multiple clusters.
- Tasks include UNIX script analysis, procedure analysis, work scheduling, and failure analysis.
- Create a comprehensive technical design (DTD) and deliver it to the code-altering team.
- Making the necessary adjustments involves small code modifications and in-depth bug fix analysis, including UNIX script examination, procedure evaluation, task scheduling, and failure analysis.
- Engaged in tasks concerning incident, change, and problem management.
- Involved in Change Management and Problem Management projects.
- Generated reports promptly in response to user queries and for minor code corrections.
- Responsible for collaborating with the front-end team to address any database issues they encounter.
Skills
- Production Support / Application Maintenance / SRE
- Core Java / JDBC / Servlets / J2EE
- SQL / PL/SQL / Oracle Ilg / B2 SQL / SQL Server
- Apache Tomcat / WebSphere Application Server
- Infrastructure Monitoring
- Linux /Unix / Windows
- Unix Shell Scripting / PowerShell Scripting
- Python Automation
- JIRA / ServiceNow
- ITIL
- Autosys / Task Scheduler / CRON
- SQL Query Optimization
- SSRS Report Development
- Power BI
- Azure Cloud /Azure WebApp Service
- Docker
- Git/GitLab
- Toad / SQL Developer / WinSCP
- FTP / SFTP / SSH
Websites
Certification
- Certified RPA - Automation Anywhere
- Certified Splunk 7.x Fundamentals
- Certified Google Cloud Kubernetes
- Microsoft Azure Fundamentals AZ-900
- Certified GitLab Certified CI/CD Associate
- Certified Engineer From UBS Business Solutions Private Limited
Awards
- Livewire, HCL Technologies Ltd, 2018
- Spot Award, HCL Technologies Ltd, 2021
- Outstanding Performance, UBS Business Solutions Private Limited, 2021
- Authorized Officer, UBS Business Solutions Private Limited, 2022
- Outstanding Performance, UBS Business Solutions Private Limited, 2023
Education
B.Tech -
Anurag College Of Engineering
HyderabadTimeline
Lead Engineer - Service Delivery
FIS Solutions (India) Private Limited
02.2025 - Current
IT Technical Analyst
UBS Business Solutions Private Limited
07.2020 - 02.2025
Senior Software Engineer
HCL Technologies Ltd
12.2017 - 07.2020
B.Tech -
Anurag College Of Engineering