Experienced and certified IT professional with 7+ years of strong expertise in Application Support, scripting, and cloud-native technologies. Adept at incident and change management, root cause analysis, automation, and cross-functional collaboration. Proven track record in delivering high-availability systems, streamlining production processes, and enhancing system performance. Strong knowledge in Unix/Linux, SQL, PL/SQL, Core Java, Autosys, Infrastructure Monitoring, and CI/CD tools.
Personal Information
Title: Lead Engineer - Service Delivery
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Engineer - Service Delivery
FIS Solutions (India) Private Limited
Pune
02.2025 - Current
Lead service delivery across multiple application reconciliation, reporting tools, and infrastructure monitoring platforms.
Provide end-to-end production support, ensuring rapid resolution of issues and maintaining high application stability.
Perform root cause analysis and in-depth debugging of Windows-based applications, with a focus on incident prevention and continuous improvement.
Analyze and optimize PowerShell scripts, stored procedures, and SQL queries to improve system performance and reduce operational failures.
Manage work scheduling, task prioritization, and failure analysis for seamless operations.
Implement minor code fixes and conduct thorough bug-fix analysis across supported applications.
Develop and automate regular reports using SSRS in response to user requests and operational needs.
Design and implement Power BI dashboards to consolidate and visualize key metrics, including client, platform, and server details.
Spearhead automation initiatives to reduce manual effort, improve response times, and enhance operational efficiency.
Participate actively in change management and problem management processes, ensuring minimal business disruption and smooth implementation.
Provide user support by addressing inquiries, delivering high-quality resolutions, and ensuring adherence to SLAs.
Participated in testing (manual and automation), code reviews, and documentation.
Developed Ansible playbooks and automation scripts to reduce manual interventions.
Maintained and enhanced Unix shell scripts and PowerShell utilities.
Ensured stable application performance through continuous infrastructure monitoring and capacity planning.
IT Technical Analyst
UBS Business Solutions Private Limited
07.2020 - 02.2025
Company Overview: UBS's Wealth Management financial applications include document management, Forms, Cost Basis, Statements, CoreOps for a Branch office, and Account Document Processing.
Back-office software offers features such as transmitting forms for evaluation by branch managers and organizing document management into different categories.
My primary responsibilities involve supporting, maintaining, enhancing, and debugging applications by investigating root causes of issues in the J2EE middleware application environment.
I act as a shared resource for various clusters like Document Management, Forms, Cost Basis, Statements, and Coreops, playing a significant role.
I have hands-on experience with cloud-based applications in the Production Support team.
Assist the front end in resolving database issues through collaboration.
After production, identify the main issue and prepare the DTD for review by the Code Changing Team before submission.
Coordinate with the onsite team for seamless deployment, handle change management, and address production issues.
Make necessary code adjustments and conduct thorough investigations for bug fixes.
Proficient in Unix scripts, procedures, work scheduling, and failure analysis.
Manage problem resolution, address Application & User issues, provide on-call production support, and create runbooks to handle vendor feeds during delays or failures.
Prioritize Yearend processing as a critical procedure within the Financial system.
Replicate and test issues in the QA environment to identify precise problems if reported without sufficient details, contributing to Change Management and Problem Management initiatives.
Employ Automation Anywhere and Python-Selenium for task automation.
Participated in cloud migrations to support applications.
As a certified SRE (Site Reliability Engineer), I have practical experience with Agile and SRE methodologies.
UBS's Wealth Management financial applications include document management, Forms, Cost Basis, Statements, CoreOps for a Branch office, and Account Document Processing.
Senior Software Engineer
HCL Technologies Ltd
12.2017 - 07.2020
Mainly involved in application support, maintenance, enhancement, and debugging, focusing on analyzing the root causes in the J2EE middleware application environment.
Well-versed in the production support environment and ITIL processes, serving as a shared resource across multiple clusters.
Tasks include UNIX script analysis, procedure analysis, work scheduling, and failure analysis.
Create a comprehensive technical design (DTD) and deliver it to the code-altering team.
Making the necessary adjustments involves small code modifications and in-depth bug fix analysis, including UNIX script examination, procedure evaluation, task scheduling, and failure analysis.
Engaged in tasks concerning incident, change, and problem management.
Involved in Change Management and Problem Management projects.
Generated reports promptly in response to user queries and for minor code corrections.
Responsible for collaborating with the front-end team to address any database issues they encounter.
Skills
Production Support / Application Maintenance / SRE
Sr. Corporate Counsel – India at FIS Payment Solutions & Services India Private LimitedSr. Corporate Counsel – India at FIS Payment Solutions & Services India Private Limited