SANDEEP KUMAR BIRAPAKA
Hyderabad
Summary
A customer focused and accomplished Hospitality Management professional with over 13 years of performance driven experience in diversified functions within the Hospitality sector across creating a pleasant environment and experience for guests, consistent and highly focused on meeting operational and financial responsibilities for the overall operation. Gained insightful international exposure in extreme corporate hospitality environment, predominantly in the areas of hospitality operations, events, food and beverages, bartending, front of house and restaurant/food service areas, gym and health club facility areas with minimum intervention. Hands on experience in public relations, business development, infrastructure and training, general administration, human resource management and customer relations. Constantly assessing colleague's appearance, attitude, and degree of professionalism to assure adherence to company policies and objectives. Excellent written and verbal communication with suave interpersonal skills and a pleasant personality. Exceptionally well-organized with a track record that demonstrates self- motivation, creativity, determination, commitment and initiative to keep learning and achieving highest standards of customer service & quality operations and hence attaining both personal and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
MASTERPIECE GLOBAL BUFFET
12.2023 - Current
- Recruit, train, and supervise buffet staff, including servers, kitchen staff, and support personnel.
- Create and manage work schedules to ensure adequate coverage during peak and off-peak times.
- Conduct performance reviews and provide feedback to staff.
- Develop and implement efficient processes for food preparation, service, and cleanup to maximise productivity.
- Ensure a high standard of service, addressing any customer complaints or issues promptly and professionally.
- Maintain food quality and presentation to meet or exceed customer expectations.
- Ensure all health and safety regulations are followed, including food safety standards and hygiene practices.
- Oversee cleaning schedules and procedures to ensure a clean and safe dining environment.
- Assist in budgeting and financial planning, including monitoring expenses and controlling costs.
- Analyze sales data and implement strategies to maximize profitability.
- Work with chefs to plan and update the buffet menu, considering seasonal ingredients and customer preferences.
- Oversee the presentation and arrangement of food to enhance visual appeal and accessibility.
- Manage relationships with food and supply vendors, negotiate contracts, and ensure timely deliveries.
- Organize and manage special events or private parties, coordinating with other departments to ensure a successful outcome.
- Oversee the operation of point-of-sale systems and other technology used in the buffet.
- Utilize data from sales and customer feedback to make informed decisions about operations and improvements.
- Develop and implement marketing strategies to attract and retain customers, including promotions, discounts, and advertising.
AREA MANAGER OPERATIONS
TOBOX VENTURES Pvt Ltd GOKHANA
02.2023 - 11.2023
- Ensure that all locations under their supervision adhere to company policies, procedures, and standards.
- Regularly visit and evaluate each location to ensure operational efficiency, compliance with company guidelines, and adherence to safety regulations.
- Provide leadership and support to managers and staff at each location, fostering a positive work environment.
- Conduct performance reviews for location managers and provide guidance to improve operational performance. Increasing regional store sales, profits, and customer satisfaction.
- Develop and manage budgets for the area, monitoring financial performance and ensuring cost control.
- Continuously monitoring and analyzing performance.
- Analyze sales data and other performance metrics to identify trends, opportunities, and areas for improvement.
- Ensure high standards of customer service across all locations, addressing customer complaints and resolving issues as needed.
- Implement initiatives to improve customer satisfaction and loyalty.
- Identify and implement process improvements to enhance operational efficiency and effectiveness.
- Oversee inventory control and supply chain management to ensure adequate stock levels and reduce waste.
- Ensure that all locations comply with relevant laws, regulations, and industry standards.
- Monitor and enforce health and safety protocols to ensure a safe working environment for employees and customers.
- Develop and implement strategic plans and objectives for the area, aligned with the company's overall goals.
- Identify opportunities for growth and expansion within the area, including new locations or market segments.
- Provide regular reports on operational performance, financial results, and other key metrics to senior management.
- Facilitate communication between the corporate office and individual locations, ensuring alignment and sharing best practices.
- Coordinate local marketing and promotional activities to drive traffic and increase sales.
- Ensure that marketing efforts are consistent with the company's brand and image.
- Address and resolve operational issues or conflicts that arise within the area, working to find effective solutions.
- Area Manager in operations helps to ensure that all locations within their area operate smoothly, meet company standards, and contribute to the overall success of the organization.
RESTAURANT MANAGER
GREEN PARK HOSPITALITY SERVICES Pvt Ltd
02.2019 - 01.2023
- Recruit, hire, and train restaurant staff, including servers, cooks, and support personnel. Focused on continuous staff training and development to ensure that policies and procedures are followed.
- Create and manage employee schedules to ensure adequate coverage during busy, and slow periods.
- Monitor and evaluate staff performance, providing feedback, conducting performance reviews, and addressing any issues.
- Ensure that customers receive high-quality service, addressing complaints and resolving issues to maintain a positive dining experience.
- Build and maintain strong relationships with regular patrons and seek feedback to improve service.
- Oversee the day-to-day operations of the restaurant, including opening and closing procedures, cash handling, and inventory control.
- Implement and refine operational processes to enhance efficiency and productivity.
- Develop and manage the restaurant's budget, including forecasting revenue and controlling expenses.
- Developed close relationship with clients and analyzed their needs to develop and build menus and personalized events to ensure top – level customer service.
- Monitor and manage food and labor costs to maximize profitability while maintaining quality.
- Analyze sales data to identify trends, track performance, and develop strategies to increase revenue.
- Manage inventory levels of food, beverages, and supplies, ensuring timely ordering and minimizing waste.
- Coordinate with suppliers and vendors to ensure the quality and timely delivery of products.
- Ensure the restaurant complies with health, safety, and sanitation regulations.
- Responsible for the strategic marketing and advertising efforts that increased brand awareness, exposure and overall revenue.
- Implement and enforce safety procedures to protect employees and customers.
- Collaborate with chefs to develop and update the menu, considering customer preferences and seasonal ingredients.
- Ensure the consistency and quality of food and beverage offerings.
- Develop and execute marketing strategies and promotions to attract and retain customers.
- Manage the restaurant's social media presence and engage with customers online.
- Gather and analyze customer feedback to identify areas for improvement.
- Address and respond to customer reviews and feedback, both positive and negative.
- Maintain accurate records of sales, expenses, and other operational metrics.
- Ensure that all necessary licenses and permits are up-to-date and in compliance with local regulations.
- Plan and manage special events, such as private parties or promotions, ensuring successful execution and guest satisfaction.
SALES COORDINATOR
FOUR POINTS BY SHERATON SZR DUBAI
06.2017 - 01.2019
- Provide administrative support to the sales team, including preparing sales presentations, proposals, and reports.
- Arrange meetings, appointments, and travel arrangements for sales representatives.
- Act as a liaison between the sales team and clients, addressing inquiries and ensuring clear and effective communication.
- Process sales orders, track order status, and ensure timely fulfillment and delivery.
- Prepare and maintain accurate sales documentation, including contracts, purchase orders, and invoices.
- Coordinate with other departments, such as logistics and finance, to resolve any issues related to orders or deliveries.
- Assist with managing client relationships, including handling customer inquiries, complaints, and follow-ups.
- Gather and analyze sales data, including sales performance, market trends, and customer feedback.
- Prepare regular sales reports and performance metrics for the sales team and management.
- Conduct research to identify potential new clients, market trends, and competitive analysis.
- Assist in the planning and execution of sales campaigns, promotions, and marketing initiatives.
- Monitor and manage inventory levels, ensuring that stock is available to meet sales demands.
- Coordinate with suppliers and vendors to ensure timely replenishment of stock.
- Assist in organizing and coordinating sales events, trade shows, and client meetings, including logistics and setup.
- Identify opportunities to streamline sales processes and improve operational efficiency.
- Gather feedback from the sales team and clients to make improvements to sales processes and systems.
- Provide high-level customer service, addressing issues and resolving problems to ensure customer satisfaction.
- Conduct follow-ups with clients to ensure satisfaction and encourage repeat business.
- Maintain accurate and organized records of sales activities, client interactions, and sales performance.
- Support general office management tasks, such as filing, correspondence, and maintaining office supplies.
- Stay informed about the company's products, services, and sales processes to provide accurate information and support to the sales team.
- Participate in training and development opportunities to improve skills and knowledge relevant to the role.
RESTAURANT SUPERVISOR
FOUR POINTS BY SHERATON SZR DUBAI(Eatery)
09.2016 - 06.2017
- Oversee the activities of restaurant staff, including servers, kitchen staff, and support personnel, ensuring they perform their duties effectively.
- Train new employees and provide ongoing training to existing staff to maintain high service standards.
- Create and manage staff schedules, ensuring adequate coverage during peak, and off-peak times.
- Evaluate staff performance, provide feedback, and address any performance issues.
- Interact with customers to ensure a high level of satisfaction, address complaints or issues, and resolve problems promptly.
- Monitor the quality of service and food to ensure it meets the restaurant's standards.
- Oversee the day-to-day operations of the restaurant, including opening and closing procedures, cash handling, and inventory management.
- Identify areas for improvement in operational processes and implement changes to enhance efficiency and service.
- Monitor and control expenses, including labor and food costs, to ensure profitability.
- Manage cash transactions, perform cash reconciliations, and ensure accurate financial reporting.
- Oversee inventory levels of food, beverages, and supplies, and ensure timely ordering and proper storage.
- Implement strategies to minimize waste and manage stock effectively.
- Ensure that the restaurant complies with all health, safety, and sanitation regulations.
- Implement and enforce safety procedures to ensure a safe working environment for staff and customers.
- Work with the kitchen team to ensure that the menu items are prepared and presented according to the restaurant's standards.
- Assist in the development and promotion of daily specials or seasonal menu items.
- Maintain accurate records related to staff performance, customer feedback, inventory, and financial transactions.
- Prepare and submit reports on operational performance, sales, and other relevant metrics to senior management.
- Develop and implement strategies to enhance the overall dining experience, including service improvements and ambiance adjustments.
- Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Plan and manage special events or private parties, ensuring that all aspects of the event are executed smoothly.
- Foster a positive work environment, motivate staff, and lead by example to maintain high levels of employee morale and productivity.
- Address and resolve conflicts or issues among staff members effectively and professionally.
FOOD & BEVERAGE ASSOCIATE
FOUR POINTS BY SHERATON SZR DUBAI
09.2013 - 08.2016
- Welcome guests, provide them with menus, and assist with seating arrangements.
- Take food and beverage orders from customers accurately and relay them to the kitchen or bar.
- Serve food and beverages to customers in a timely and courteous manner.
- Address customer inquiries, handle special requests, and respond to any issues or complaints professionally.
- Prepare and serve beverages, including coffee, tea, soft drinks, and alcoholic beverages as required.
- Assist with basic food preparation tasks, such as plating and garnishing dishes, as directed by kitchen staff.
- Set up dining areas, including arranging tables, chairs, and utensils, and ensure cleanliness before and after service.
- Keep tables clean and organized during service, and promptly clear and reset tables as needed.
- Monitor inventory levels of food and beverages and assist with restocking as needed.
- Adhere to health and safety standards, including proper food handling and sanitation practices.
- Follow safety protocols to ensure a safe working environment and to protect both staff and customers.
- Work effectively with other team members, including kitchen staff and management, to ensure smooth service.
- Communicate customer preferences and special requests to the kitchen or bar staff accurately.
- Prepare and present bills to customers, process payments, and handle cash or credit card transactions accurately.
- Provide correct change and handle financial transactions in accordance with the establishment's procedures.
- Ensure a high level of service quality, including attentiveness and responsiveness to customer needs.
- Gather feedback from customers to improve service and address any issues promptly.
- Assist with the setup and service of food and beverages for special events or functions, following specific event requirements.
- Maintain accurate records related to orders, payments, and inventory, as required by the establishment.
- Ensure adherence to company policies and procedures, including those related to food safety and customer service.
- Stay informed about menu items, specials, and beverage offerings to provide accurate information to customers.
- Participate in training programs and seek opportunities to enhance skills and knowledge related to food and beverage service.
MANAGER
HI TECH COMPUTER EDUCATION
04.2005 - 05.2012
- Oversee the daily functioning of the centre, ensuring that all operations run smoothly.
- Ensure that the centre's equipment and facilities are well-maintained and in good working order.
- Recruit, hire, and train instructors and administrative staff.
- Create and manage staff schedules, ensuring adequate coverage for classes and administrative tasks.
- Evaluate staff performance, provide feedback, and conduct performance reviews.
- Develop and update computer education programs and curricula to meet industry standards and student needs.
- Organize and schedule classes, workshops, and training sessions.
- Manage student enrollment processes, including registration and admissions.
- Provide academic and administrative support to students, addressing any concerns or issues they may have.
- Develop and execute marketing strategies to attract new students and promote the centre's programs.
- Build relationships with local businesses, schools, and organizations to promote the centre and its offerings.
- Oversee the maintenance and upgrading of computer systems, software, and other technology resources.
Education
Diploma - Hotel Management & Catering Technology
IIET
Intermediate - undefined
S.V.S College
Secondary School Examination -
Bishop Beretta High School
Bachelor of Science - Computer Science And Engineering
Christu Jyothi Institute of Technology And Science
Warangal, India05-2009
Skills
- Food and Beverages
- Hospitality Management
- Business Development
- Process improvement
- Events management
- Guest Relations Management
- Cost Control
- Quality Management
- Administrative Excellence
- Complaints Handling
- Restaurant Business Performance
- Vendor Management
- Team Management
- Training
- Coordination
- Public Relations
- MS Office Suite
- Symphony
- MICROS
- POS
Accomplishments
- Employer of the Year, 2015, Four Points by Sheraton Sheikh Zayed Road Dubai
- Brand Champion of the Month, Four Points by Sheraton Sheikh Zayed Road
Certification
- Certified as Trainers Skills Workshop
- Certified as Train the Trainer
- Certified as Service Culture Transformation
- Certified as Basic Food Hygiene
LANGUAGES
English: Fluent
Hindi: Fluent
Telugu: Fluent
Timeline
OPERATIONS MANAGER
MASTERPIECE GLOBAL BUFFET
12.2023 - Current
AREA MANAGER OPERATIONS
TOBOX VENTURES Pvt Ltd GOKHANA
02.2023 - 11.2023
RESTAURANT MANAGER
GREEN PARK HOSPITALITY SERVICES Pvt Ltd
02.2019 - 01.2023
SALES COORDINATOR
FOUR POINTS BY SHERATON SZR DUBAI
06.2017 - 01.2019
RESTAURANT SUPERVISOR
FOUR POINTS BY SHERATON SZR DUBAI(Eatery)
09.2016 - 06.2017
FOOD & BEVERAGE ASSOCIATE
FOUR POINTS BY SHERATON SZR DUBAI
09.2013 - 08.2016
MANAGER
HI TECH COMPUTER EDUCATION
04.2005 - 05.2012
Intermediate - undefined
S.V.S College
Diploma - Hotel Management & Catering Technology
IIET
Secondary School Examination -
Bishop Beretta High School
Bachelor of Science - Computer Science And Engineering
Christu Jyothi Institute of Technology And Science