Playing Chess, Watching Movies, upskilling
Sandeep Kumar Palutla
Customer Care Executive
Hyderabad
Summary
Dynamic Quality Analyst with a proven track record of dependability and leadership, specializing in QA methodology to enhance quality and reduce errors. Expertise in developing automated performance scorecards and MQR/WQR reports using advanced Excel functions such as VLOOKUP and nested IF, streamlining data processing and ensuring real-time visibility into quality metrics. Proficient in performance analytics through multi-dimensional analysis using Pivot Tables and SUMIF/COUNTIF, identifying critical error trends to drive process improvements.
Committed to customer satisfaction by leveraging best practices in customer service to deliver exceptional support and innovative solutions tailored to diverse needs.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Yashoda Hospitals - Somajiguda
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Quality Analyst
Conneqt Business Solutions
10.2023 - 04.2024
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
SME
Conneqt Business Solutions
06.2023 - 10.2023
- Championed change management efforts during organizational transitions by offering expert guidance on navigating new processes and structures.
Senior Customer Care Executive
Conneqt Business Solutions
08.2022 - 05.2023
- Achieved high levels of customer retention through personalized attention and exceptional service.
- Maintained clear lines of communication between customers and internal stakeholders, ensuring timely resolution of all queries.
Education
BBA - General Studies
Manipal University
Jaipur, India04-2026
Intermediate - MPC
Crescent Junior College
Adilabad05-2022
High School Diploma - undefined
Sri Lakshmi High School
Kurnool04-2019
Skills
Quality improvement
Quality processes
Data visualization and presentations
Data formatting
Active listening
Product knowledge
Interests
Timeline
Customer Service Representative
Yashoda Hospitals - Somajiguda
06.2024 - Current
Quality Analyst
Conneqt Business Solutions
10.2023 - 04.2024
SME
Conneqt Business Solutions
06.2023 - 10.2023
Senior Customer Care Executive
Conneqt Business Solutions
08.2022 - 05.2023
Intermediate - MPC
Crescent Junior College
High School Diploma - undefined
Sri Lakshmi High School
BBA - General Studies
Manipal University