Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
Sandeep Kumar Reddy - CCS

Sandeep Kumar Reddy - CCS

Hyderabad

Summary

Enthusiastic Assistant Manager with endless energy for mastering all company functions and policies in order to lead teams that excel. Ambitious goal setter, thorough analyst and excellent communicator.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager - Operations and Quality

EXL Health Services Private Limited
Hyderabad
12.2024 - Current
  • Coordinated daily operations to enhance service delivery efficiency.
  • Supported process improvement initiatives through data analysis and feedback collection.
  • Monitored performance metrics to identify areas for operational enhancements.
  • Organized and planned operational activities to ensure efficiency and productivity.
  • Collaborated with other departments to ensure timely completion of projects.
  • Provided guidance and training to team members in order to improve their skillset.
  • Ensured compliance with safety regulations during all operational activities.
  • Conducted performance reviews for staff members on a regular basis.
  • Identified areas of risk within operations and developed plans for mitigation or elimination of these risks.
  • Maintained records of all operational activities for future reference purposes.
  • Resolved customer complaints promptly by providing appropriate solutions.
  • Monitored production processes and quality standards to ensure compliance with company policy.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager - Operations

Optum Global Solutions Private Limited
Hyderabad
10.2017 - 12.2024
  • Learnt problem-solving strategies and conflict management working closely with mentors.
  • Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
  • Influenced and interacted with various stakeholders, including customers, vendors and colleagues through strategic communication.
  • Worked on individual business projects, becoming adept at applying problem-solving skills to overcome challenges and meet deadlines.
  • Helped staff with special projects by setting up schedules and organising resources.
  • Researched issues and compiled reports, presentations and summaries from data.
  • Utilised specialised knowledge of organisation's business activities to optimise operations.
  • Managed and coordinated talented clerical support team of 20.
  • Connected with professionals in outside offices and distant locations to coordinate work.
  • Took messages from clients and relayed them to relevant staff promptly.
  • Sat in on meetings, hearings and conferences to document activities.

Paramedical Nursing Tutor

Sardar Patel College of nursing
Ratlam
04.2016 - 10.2017
  • Supported students to reach curriculum goals with tailored coaching style.
  • Analysed student progress and prepared feedback to improve test results.
  • Individualised instruction and tutoring to match student knowledge and skills.
  • Led in-class or laboratory activities to deepen student understanding of concepts.
  • Created lessons to lay out foundational theories and concepts and ready students for advanced topics.
  • Tutored students in one-to-one and small group sessions to progress learning.

Staff Nurse

Nizams Institute of medical sciences
Hyderabad
12.2013 - 10.2015
  • Worked closely with nursing staff to conduct ward rounds.
  • Supported surgical procedures and provided post-operative care.
  • Conducted electrocardiograms to quickly and accurately assess patients.
  • Managed catheters to promote strong hygiene and patient comfort.
  • Administered medication in line with NHS regulations and UK legislation, closely monitoring reactions.
  • Replaced oxygen cylinders and maintained stock with keen eye for detail.
  • Provided outstanding care on specialist wards, demonstrating initiative to ease patient anxiety and collaborate with multidisciplinary team members.
  • Collected blood samples with excellent phlebotomy skills.
  • Provided rehabilitation care and emotional support to patients and their relatives during difficult times.

Staff Nurse

Care Hospital
Hyderabad
01.2012 - 12.2013
  • Worked with meticulous accuracy in administering patient medication according to correct, appropriate doses.
  • Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions.
  • Supported charge nurse to deliver care for full wards in line with quality-of-care standards.
  • Evaluated patient symptoms and condition to plan recovery programmes for timely discharge.
  • Maintained continued personal development through regular training, maximising nursing capabilities and competence.
  • Collated medical data for patient records, maintaining strict confidentiality.
  • Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times.
  • Performed in-depth prevention assessments, maintaining patient health and safety.
  • Monitored patient conditions closely, reporting and recording signs of deterioration for swift action.
  • Measured blood pressure, pulse and temperature to assess and record vital signs.
  • Accurately recorded patient medical information and vital signs to provide continued best possible care.
  • Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
  • Carefully monitored, recorded and reported changes in patient symptoms to deliver best care practices.

Education

BSC - Nursing

Geetanjali College Of Nursing
Kadapa, AP
01.2011

BiPC -

Board Of Intermediate Education
Karnal, HR
01.2007

SSC -

CRR High School
Kurnool, AP
01.2005

Skills

  • Team Training and Development
  • Customer Experience
  • Public Speaking
  • Target and Goal Setting
  • Motivational Strategies
  • Staff Mentoring
  • People Management
  • Performance Reporting
  • Data analysis
  • Process improvement
  • Performance monitoring
  • Quality assurance
  • Project collaboration
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Key performance indicators
  • Employee engagement
  • Operational efficiency
  • Service delivery management
  • Operational planning
  • Project management
  • New employee hiring
  • Effective leader
  • Time management
  • Staff management

Certification

  • CCS Certified
  • AHM250 certified
  • NPS Champion
  • Certified in Manager Programs

Languages

English, Hindi, Telugu: First Language

Accomplishments

  • Developed and instituted employee training and retention initiative that reduced employee turnover.
  • Recognized by management for special projects delivering outstanding Results.
  • Enhanced processes, implementing across department for increased productivity and profits.
  • Planned and coordinated projects resulting in increased savings.

Timeline

Assistant Manager - Operations and Quality

EXL Health Services Private Limited
12.2024 - Current

Assistant Manager - Operations

Optum Global Solutions Private Limited
10.2017 - 12.2024

Paramedical Nursing Tutor

Sardar Patel College of nursing
04.2016 - 10.2017

Staff Nurse

Nizams Institute of medical sciences
12.2013 - 10.2015

Staff Nurse

Care Hospital
01.2012 - 12.2013

BSC - Nursing

Geetanjali College Of Nursing

BiPC -

Board Of Intermediate Education

SSC -

CRR High School

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Sandeep Kumar Reddy - CCS