Summary
Overview
Work History
Education
Skills
References
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic
Sandeep Kumar Singh

Sandeep Kumar Singh

Mysore

Summary

Dynamic Operations Manager with a proven track record at Club Mahindra Resort, excelling in revenue generation and team leadership. Expert in project management and operational efficiency, I pioneered the wedding business, significantly boosting revenue. Committed to enhancing guest experiences through effective employee training and exceptional customer service.

Overview

27
27
years of professional experience

Work History

Operations Manager (Resort Head)

Club Mahindra Resort
Varca
10.2023 - 09.2024
  • 209 Rooms

General Manager

Golden Landmark Resort, Mysuru Affiliated to MHRIL – Club Mahindra Resorts
Mysuru
01.2022 - 09.2023
  • 66 Rooms
  • The topline at this resort was INR 7.80 Crore per annum.
  • The resort has 50 deluxe rooms and 16 Villas each with private sit out.
  • There is one multicuisine restaurant, one bar, one board room and a one banquet hall with a large lawn with a capacity to host 1500 pax adjacent to the banquet hall.

Resort Manager

The Windflower Resorts & Spa
Mysore
07.2017 - 01.2021
  • 51 Well Appointed Rooms
  • The topline at this resort in Mysore was INR 15 Crores.
  • The resort has one restaurant, one bar, two conference halls with 75 pax capacity, one banquet hall with 300 pax capacity adjacent to large lawn to accommodate 2000 pax.
  • Pioneered the Wedding business resulting in enhanced revenue.
  • Year on Year revenue addition with added social events and venue rentals
  • Developed Team with consistent training to deliver guest experience resulting in repeat business
  • Enhanced Food festivals to attract the local market and exhibit Teams creativity Led a Race Club Business and closed with Outstanding Revenues

Director of Food & Beverage

Country Inn & Suites By Radisson, Mysore
Mysore
04.2014 - 06.2017
  • 5 Food & Beverage Outlets - 130 Well Appointed Rooms

Food and Beverage Manager

Country Inn & Suites By Radisson, Mysore
Mysore
04.2012 - 03.2014
  • 5 Food & Beverage Outlets - 130 Well Appointed Rooms
  • Engaged the Corporate houses for conferencing resulting in added revenue to the hotel Staff training and development to add value to the customer experience
  • Responsible for Opening SPICE- Indian Specialty Restaurant, Pool Bar & Grill, Executive Lounge
  • Pioneered the ODC to large corporate, attracted the Wedding Market adding to the remarkable incremental revenue
  • Hosting Food festivals to bring in the Locals to the Hotel and introducing the hotel to them
  • Exhibiting the hotel to the Local Top-class Corporates like Infosys, Wipro, SPI etc. to use the facility of the hotel resulting in incremental revenue

Banquet Manager - Food & Beverage - PRE - OPENING

J W Marriott & Convention Centre, Pune
Pune
10.2010 - 03.2012
  • 9 F&B Outlets - 426 Rooms
  • The Banquets Topline was INR 34 Crores per annum and I had a team of 86 staffs reporting to me.
  • Managed 50,000 Sq. Ft space including 13,500 Sq. Ft of Grand Ballroom & 5 meeting rooms, 3 Boardrooms.
  • A leading convention center with state-of-the-art facility. Well-equipped meeting rooms and the Grand Ballroom for events up to 1500 pax.
  • Leading the team to one of the best Guest satisfactions through ESS, driving the events successfully meeting all demands of the guests.

Restaurant Manager - Food & Beverage - PRE - OPENING

The Westin Hyderabad Mindspace
Hyderabad
07.2009 - 02.2010
  • 7 Food & Beverage Outlets - 428 Rooms

Restaurant Manager - Food & Beverage

Taj Holiday Village, Candolim, Goa
Candolim
04.2008 - 07.2009
  • 5 Food & Beverage Outlets - 142 Rooms

Assistant Manager - Outlets - Food & Beverage

Park Hyatt Goa Resort & Spa
Goa
03.2007 - 03.2008
  • 5 Food & Beverage Outlets - 249 Rooms

Lead Waiter

The CSCS INTERNATIONAL NV Cruises
11.2003 - 02.2007
  • Worked in the Dining room with a capacity of 1700 covers.
  • Coordinated table assignments and managed guest seating arrangements.

Team Leader - Food & Beverage

Park Hyatt Goa Resort & Spa
Goa
10.2002 - 10.2003
  • 5 Food & Beverage Outlets - 249 Rooms

Guest Service Coordinator - Food & Beverage

Taj Exotica, Benaulim, Salcete, Goa
Benaulim, Salcete
11.2000 - 09.2002
  • 7 Food & Beverage Outlets - 142 Rooms

Catering Assistant - Food & Beverage

Renaissance Goa Resort
Goa
10.1999 - 09.2000
  • 6 Food & Beverage Outlets - 202 Rooms

Steward - Food & Beverage

Hotel Le Meridian, New Delhi
New Delhi
08.1997 - 11.1998
  • 355 rooms. 6 Food & Beverage Outlets

Education

Graduated in Science -

University of Mysore
Karnataka

Diploma - Hotel Management & Catering Technology

R.I.H.M.C.T & A.N. Jamshedpur
Jamshedpur

Skills

  • Project management
  • Budget management
  • Revenue generation
  • Customer service
  • Team building
  • Employee training
  • Operational efficiency
  • Event planning
  • Problem solving
  • Time management
  • Employee motivation
  • Staff management
  • Budgeting and forecasting
  • Problem-solving
  • Operations management
  • Interpersonal communication
  • Process improvement
  • Team leadership
  • Staff retention

References

  • Ajay, Bery, Senior Vice President & Executive Head Corporate Services, +91 97175 55382, Reliance Industries Limited
  • Achuthan, Menon, Senior Vice President, +91 93499 56868, Renai Group of Hotels, Calicut, Calicut

Accomplishments

  • Received Appreciation letter from the Bill Marriott Jr. On account of Excellent Guest Feedback
  • Awarded Certificate for the successful completion of the Event Operations Meet- Asia Pacific. Led the Events and Banquet team to a very successful meet
  • Received Appreciation Letter from Indian Space Research Organization, Bangalore, for having conducted their Hi- Profile Conference and Cocktail Dinner in Taj Holiday Village, Goa
  • Received Appreciation letters from the General Manager On account of Guest Feedback in Park Hyatt Goa Resort & Spa, Goa
  • Awarded as a Certified Trainer - Food & Beverage division by The Hyatt International, Chicago
  • Awarded Leader Of the Year for Maximum Guest Satisfaction In a Calendar Year in Taj Exotica, Goa
  • Awarded Certificate of Excellence for being part of a Service Team to the head of states who participated in the 5th International Energy Conference held in “The Leela Beach Goa Resort. (6th to 8th Dec 1996)

Hobbies and Interests

Martial Arts, Listening to Music, Painting

Languages

English, Hindi, Bengali, Kannada

Timeline

Operations Manager (Resort Head)

Club Mahindra Resort
10.2023 - 09.2024

General Manager

Golden Landmark Resort, Mysuru Affiliated to MHRIL – Club Mahindra Resorts
01.2022 - 09.2023

Resort Manager

The Windflower Resorts & Spa
07.2017 - 01.2021

Director of Food & Beverage

Country Inn & Suites By Radisson, Mysore
04.2014 - 06.2017

Food and Beverage Manager

Country Inn & Suites By Radisson, Mysore
04.2012 - 03.2014

Banquet Manager - Food & Beverage - PRE - OPENING

J W Marriott & Convention Centre, Pune
10.2010 - 03.2012

Restaurant Manager - Food & Beverage - PRE - OPENING

The Westin Hyderabad Mindspace
07.2009 - 02.2010

Restaurant Manager - Food & Beverage

Taj Holiday Village, Candolim, Goa
04.2008 - 07.2009

Assistant Manager - Outlets - Food & Beverage

Park Hyatt Goa Resort & Spa
03.2007 - 03.2008

Lead Waiter

The CSCS INTERNATIONAL NV Cruises
11.2003 - 02.2007

Team Leader - Food & Beverage

Park Hyatt Goa Resort & Spa
10.2002 - 10.2003

Guest Service Coordinator - Food & Beverage

Taj Exotica, Benaulim, Salcete, Goa
11.2000 - 09.2002

Catering Assistant - Food & Beverage

Renaissance Goa Resort
10.1999 - 09.2000

Steward - Food & Beverage

Hotel Le Meridian, New Delhi
08.1997 - 11.1998

Graduated in Science -

University of Mysore

Diploma - Hotel Management & Catering Technology

R.I.H.M.C.T & A.N. Jamshedpur

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Sandeep Kumar Singh