Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Hobbies
Work Availability
Work Preference
Timeline
Generic

SANDEEP KUMAR SS

Technical Lead, NOC Services
Tirupati

Summary

Accomplished IT professional with over 8 years of experience specializing in NOC operations and RMM solutions, currently serving as Tech Lead at Kaseya. Expertise includes managing a team of six specialists focused on NOC onboarding while fostering a collaborative environment that drives performance and innovation. Certified in Datto RMM, Kaseya VSA (9 & 10), and Pulseway, demonstrating a strong foundation in IT infrastructure management, process automation, and team leadership. A results-driven approach ensures the delivery of high-quality service and operational excellence in fast-paced environments, consistently exceeding expectations.

Overview

10
10
years of professional experience
3
3
Certifications
4
4
Language

Work History

Tech Lead - NOC Onboarding

Kaseya Software India Pvt Ltd
09.2021 - Current
  • Lead a six-member technical team for NOC onboarding operations.
  • Serve as the primary Datto RMM solution specialist.
  • Implement and optimize Kaseya VSA 9/10, and Pulseway deployments.
  • Develop standardized training programs for new hires and clients.
  • Automate routine tasks through PowerShell and batch scripting.
  • Manage ticketing workflows using the Autotask platform.

Product Lead - Pulseway

Kaseya Software India Pvt Ltd
05.2017 - 11.2018
  • Configured RMM solutions for over 50 MSP clients.
  • Conducted training sessions for more than 20 internal staff members and partners.

Senior Engineer – Infrastructure Management Services

Kaseya Software India Pvt Ltd
06.2015 - 11.2018
  • Monitored over 500 Windows, Linux and Mac endpoints across client environments.
  • Implemented patch management solutions, reducing vulnerabilities by 40%.
  • Provided Level 2/3 remote support using RDP and TeamViewer.

Education

B.Tech - Electrical & Electronics Engineering

Priyadarshini Institute of Technology, JNTUA
Tirupati, India
01.2014

Skills

RMM Solutions: Kaseya VSA 9/10 Datto RMM Pulseway

Certification

Kaseya Certified Administrator (KCA)

Disclaimer

I hereby affirm that all information contained herein is true and accurate to the best of my knowledge. Sandeep Kumar SS

Hobbies

  • Technical Interests: Smartphone/Electronics Repair | Home Lab Setup

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home option

Timeline

Tech Lead - NOC Onboarding

Kaseya Software India Pvt Ltd
09.2021 - Current

Product Lead - Pulseway

Kaseya Software India Pvt Ltd
05.2017 - 11.2018

Senior Engineer – Infrastructure Management Services

Kaseya Software India Pvt Ltd
06.2015 - 11.2018

B.Tech - Electrical & Electronics Engineering

Priyadarshini Institute of Technology, JNTUA

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SANDEEP KUMAR SSTechnical Lead, NOC Services