SANDEEP KUMAR VED

• Client & Stakeholder Management - Act as a secondary point of contact for client representatives. Handle daily client requests, escalations, and feedback. Participate in client review meetings and share operational updates. Maintain strong professional relationships to ensure customer satisfaction.
• Team & Manpower Management - Supervise housekeeping, pantry, technical, security, and support staff depending on the site scope. Prepare duty rosters, shift schedules, and deployment plans. Ensure proper grooming, discipline, and attendance of staff. Conduct on-job training and skill development sessions. Support recruitment, onboarding, and employee performance evaluation.
• Operations & Service Delivery - Monitor daily housekeeping activities, cleaning standards, pantry operations, and soft services. Ensure preventive & reactive maintenance is followed by technical teams. Maintain checklists, SOPs, and daily site reports. Conduct site inspections to ensure service quality and adherence to SLAs. Audit the site for safety, hygiene, and compliance.
• Training, Compliance & Safety - Ensure compliance with company policies, safety guidelines, and statutory requirements. Conduct toolbox talks, safety training, and housekeeping protocol sessions. Assist in emergency preparedness, fire drills, and evacuation procedures.
• Vendor & Contract Management - Coordinate with external vendors for pest control, waste management, deep cleaning, HVAC services, etc. Verify vendor performance, work completion, and documentation. Assist in invoice verification and monthly billing support.
• Reporting & Documentation - Maintain daily/weekly/monthly operational reports. Prepare incident reports, client feedback trackers, inventory reports, and manpower sheets. Share MIS data with the Operations Manager and client representatives.
• Budgeting & Cost Control - Support the Operations Manager in budget planning and cost optimization. Monitor overtime, material usage, and vendor billing to avoid cost overruns.
• Escalation & Issue Resolution - Respond quickly to operational issues, emergencies, and client escalations. Ensure timely closure of complaints through proper coordination with teams.
• Continuous Improvement - Identify areas for process improvement and implement new initiatives. Enhance service standards through audits, staff training, and technology adoption.

Working with Tenon Facility Management hadling Sites Operations, Corporates meetings, Trainings, Event management, Housekeeping, Cafeteria management.

• Closed due to Pandemic