Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Passport
Languages Spoken
Personal Information
Disclaimer
Timeline
Generic
SANDEEP MADULKAR

SANDEEP MADULKAR

PUNE

Summary

Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with Retails & Hospitality industries best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant manager- Operations

Avenue supermart Ltd.
Pune
10.2020 - Current
  • Develop and implement back of house policies and procedures which includes vehicle unloading and merchandise to the sales floor
  • Oversees inventory management task, store supplies and front end operation including safe management and cash handling
  • Administer all activities related to the store financial results, operation matrices, quality standards and human resources management
  • Work closely with store manager and Area manager of effectively implementing policies and store operation management
  • Manage and trained 115 sales associate, 70 brand promoters, 25 team leaders and 4 support managers
  • Applied effective sales plan, increasing total sales on average by 11% year on year
  • Ensured maximum customer satisfaction, delivered exceptional customer service and provided efficient management of all POS transactions
  • Increasing sales and controlling cost by evaluating financial/ performance data and developing effective action plan
  • Effectively handling the government authorities and require licensing part.

Event Sales Manager

Hyatt Place Pune Hinjewadi
Pune
02.2019 - 09.2020
  • Handling event related queries and selling out the 2660sq.ft function space for corporate events and weddings.
  • Monitored competitor activity within the local area and identified opportunities for growth.
  • Resolved any customer complaints or issues that arose during an event.
  • Provided feedback from past events to improve future ones in terms of quality, cost efficiency and customer experience.
  • Organized meetings with potential clients to explain services offered and negotiate contracts.
  • Created detailed reports summarizing event sales activities such as number of attendees, total revenue generated.
  • Prepared budgets for upcoming events and monitored expenditures throughout the planning process.
  • Liaised between clients and internal departments such as catering, security, ensuring all requirements are met prior to an event taking place.
  • Managed customer relations by providing exceptional service in order to ensure customer satisfaction.

Assistant Restaurant Manager

Hyatt Place Hinjewadi
Pune
12.2017 - 02.2019
  • Managing 24×7 Gallery cafe (92 cover, Coffee shop), coffee to cocktail bar and banquets with a team of 15 team members.

Beverage & Food Executive

Marriott International
Mumbai
01.2017 - 11.2017
  • Managing Emperors Court (72 cover, Chinese Restaurant), A Bar (Lobby Bar) & Mumbai Express (retail & cake shop) with a team of 19 associates.

Beverage & Food Executive

Marriott International
Mumbai
01.2016 - 01.2017
  • Managing crimson and room service for 170 apartments with a team of 12 associates and 02 executive.

Beverage & Food Executive

Marriott International
Mumbai
01.2015 - 01.2016
  • Managing Fratelli Fresh Italian Restaurant (144 covers) as well as Breakfast operation with a team of 21 associate.

Beverage & Food Executive

Marriott International
Mumbai
01.2014 - 01.2015
  • Managing Emperors court Chinese Cuisine (72 covers) with a team of 9 associates.

Beverage & Food Executive

Marriott International
Mumbai
01.2012 - 01.2014
  • Managing In Room Dining (576 rooms) with a team of 18 associates.

Beverage & Food Executive

Marriott International
Mumbai
01.2011 - 01.2012
  • Managing Mumbai Express (retail & Cake shop) with a team of 5 associates.

Food & Beverage Associate

Marriott International
Mumbai
01.2008 - 01.2011

Food & Beverage Associate

Sahara Star
Mumbai
01.2007 - 01.2008

Food & Beverage Associate

The Menino Regency
Goa
01.2006 - 01.2007

Education

Bachelors in Arts -

Shivaji University
01.2007

Diploma in Hotel Management -

Institute of catering Education & Technology (INCET)
01.2003

HSC -

Shri Ram Junior College
01.2002

SSC -

Jay Prakash Vidhyalay
01.2000

Skills

  • Facility management
  • Customer Handling
  • Driving customer satisfaction
  • Roster Management
  • People Management
  • Profit & Loss statement analysis
  • Operations Management
  • Staff Training and Development
  • Budget Administration
  • Coaching and scheduling servers for performance improvement
  • Balancing service with costs for profitability
  • Business Tie ups with Online Food Channel Partners
  • Workforce Planning
  • Asset Management
  • Operational Efficiency
  • Performance Tracking

Certification

  • Certified in Management Development Program.
  • Certified in Executive Development Program.
  • Certified in Personal Survival Technique.
  • Certified in Fire Prevention & Fire Fighting.
  • Certified in Proficiency in Emergency First Aid.
  • Certified in Personal Safety & Social Responsibility.
  • Certified Barista From Illy Coffee Training Program.
  • Food safety & standard certificate - Level 2

Accomplishments

  • Winner of Executive of the month award nov-2016.
  • Nominated for Executive of the year-2016.
  • Pre-Opening Team member of Hotel Sahara Star, Mumbai. (2008)
  • Closed with 98.3% Associate Engagement Survey in 2017.
  • Marriott Executive Apartment, Mumbai Rank no. 01 on trip advisor.
  • Highest revenue at the time of Diwali at Aundh store - INR 11cr. Revenue in 12 days. - Dmart Aundh 2021.
  • Highest revenue of INR 185cr. for 2021-2022 - Avenue Supermart Ltd.
  • 4% growth on events sales 2019-2020 - Hyatt Place Pune Hinjewadi.
  • 97% - Hyatt Place Pune Hinjewadi - Brand standard Audit (2019).
  • 98% Food & Beverage - Marriott International Service Audit (2016).
  • 94% Food & Beverage - Marriott International Service Audit (2017).
  • 100% - Marriott International Brand Audit (2016).
  • 96% - Marriott International Brand Audit (2017).
  • 100% - Marriott Executive Apartment, Mumbai BSA (Brand) - 2017.
  • 98.1%- Marriott Executive Apartment, Mumbai BSA (Operations) - 2017.
  • Manage to close the Guest Voice Score of restaurant above 75%.

Passport

H4734470, 04/05/19

Languages Spoken

  • English
  • Hindi
  • Marathi
  • Konkani

Personal Information

  • Father's Name: Maryappa Rama Madulkar
  • Title: Assistant Manager - Operations
  • Date of Birth: 04/22/84
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I, Sandeep Madulkar, declare that the information mentioned above is true & to the best of my knowledge & nothing has been concealed or distorted.

Timeline

Assistant manager- Operations

Avenue supermart Ltd.
10.2020 - Current

Event Sales Manager

Hyatt Place Pune Hinjewadi
02.2019 - 09.2020

Assistant Restaurant Manager

Hyatt Place Hinjewadi
12.2017 - 02.2019

Beverage & Food Executive

Marriott International
01.2017 - 11.2017

Beverage & Food Executive

Marriott International
01.2016 - 01.2017

Beverage & Food Executive

Marriott International
01.2015 - 01.2016

Beverage & Food Executive

Marriott International
01.2014 - 01.2015

Beverage & Food Executive

Marriott International
01.2012 - 01.2014

Beverage & Food Executive

Marriott International
01.2011 - 01.2012

Food & Beverage Associate

Marriott International
01.2008 - 01.2011

Food & Beverage Associate

Sahara Star
01.2007 - 01.2008

Food & Beverage Associate

The Menino Regency
01.2006 - 01.2007

Bachelors in Arts -

Shivaji University

Diploma in Hotel Management -

Institute of catering Education & Technology (INCET)

HSC -

Shri Ram Junior College

SSC -

Jay Prakash Vidhyalay
  • Certified in Management Development Program.
  • Certified in Executive Development Program.
  • Certified in Personal Survival Technique.
  • Certified in Fire Prevention & Fire Fighting.
  • Certified in Proficiency in Emergency First Aid.
  • Certified in Personal Safety & Social Responsibility.
  • Certified Barista From Illy Coffee Training Program.
  • Food safety & standard certificate - Level 2
SANDEEP MADULKAR