Sandeep Mittal
Hyderabad
Summary
10 plus years of rich experience in Agile- Scrum,Customer relationship management, project management, leadership, process improvement, client service delivery, demand management, Service Level Agreements (SLA's) and stakeholder management .
Overview
10
10
years of professional experience
Work History
Project Lead
TCS
Hyderabad
01.2023 - 02.2024
- Involved in project planning for GIS( Addressing Apple Maps)
- Developed and monitored implementation strategies by creating project schedules and work plans.
- Responsible for overseeing and managing Continuous Improvement, Quality Management activities to drive operational excellence.
- Interaction with client on regular intervals
- Act as quality control Lead for the team.
- Managed operations efficiently and effectively, verifying customers received exceptional service.
- Resource Management - Managing and allocating resource based on the project priorities.
- Built and maintained relationships with team, increasing motivation and team spirit.
- Monitor Team Performance.
- Conducting RCA within team to improve quality.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Reported project status to stakeholders and collected feedback.
- Led and motivated project team to meet and exceed project KPIs.
Project Lead
Unify Technologies
Hyderabad
02.2022 - 12.2022
- Leading projects related to GIS.
- Daily, weekly and month interaction with clients on project enhancement.
- Hiring associates as per the project requirement.
- Point of contact for Management and Team members related to Project completion.
- Involved in planning , executing and delivery of project on given timeline.
- Managing multiple cross functional scrum teams.
- Built collaborative working relationships with project teams.
- Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
- Utilised in-depth knowledge of client contracts to define project scope, objectives and delivery.
- Enforced set quality standards to deliver key objectives and project KPIs.
Team Lead
Cognizant Technologies Solutions(Apple Maps)
Hyderabad
05.2017 - 01.2022
- Was leading team in addressing project( Apple Maps) .
- Responsible for overseeing and managing Continuous Improvement, Quality Management activities to drive operational excellence.
- Handling Quality team inorder to improve quality of the project and deliver on the given timeline.
- Managed operations efficiently and effectively, verifying customers received exceptional service.
- Built and maintained relationships with team, increasing motivation and team spirit.
- Handling team iteration, shrinkage, productivity, quality.
- Conducting RCA within team to improve quality.
- Conducting Reward and Recognition for team members.
- Improved FTAR to 100%.
- Managed and mentored team of 40 to deliver exceptional service.
Analyst
Randstad India Pvt. Limited
06.2012 - 11.2013
- Worked on Ground Truth, IS, Street name, POI in GIS( Google Maps).
- Delivering Worked on Multiple Projects and was selected for Maintenance Team(Auto checks).
- Involved in giving Refreshers, quality checks and feedback to new hires.
- Time & motion study for baseline purpose.
Digital Maps Analyst
Minvesta Infotech
Hyderabad
10.2009 - 01.2012
- Worked on various stage LG,IS,IR and Auto checks on Google Maps
- Suggested process improvements plans
- Won geo genius awards which will be given to the one person across the project.
Education
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
2008
Skills
- Scrum Master Certified
- Quality Control
- People and Team Management
- Project Management
- Problem Solving & Decision Making
- GIS and Navigation
- Exceptional multitasker
- Strategies and goals
Timeline
Project Lead
TCS
01.2023 - 02.2024
Project Lead
Unify Technologies
02.2022 - 12.2022
Team Lead
Cognizant Technologies Solutions(Apple Maps)
05.2017 - 01.2022
Analyst
Randstad India Pvt. Limited
06.2012 - 11.2013
Digital Maps Analyst
Minvesta Infotech
10.2009 - 01.2012
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
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