Sandeep Mullappilly
Branch Manager
Kochi
Summary
Dynamic leader with a proven track record at IG International Pvt Ltd, enhancing customer satisfaction and driving revenue growth through strategic sales initiatives. Skilled in relationship building and operational management, I excel in optimizing performance and fostering team development, ensuring organizational success while maintaining a strong focus on client needs.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Branch Manager
IG International Pvt Ltd
Kochin
11.2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
CEO
AL Rais Modern Enterprices LLC
Ruwi
03.2018 - 10.2021
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decision making.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Fostered strong relationships with industry partners to expand business opportunities.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.
Purchasing Manager
Al Halal Foods LLC
Ghala
12.2013 - 09.2018
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Sourced vendors, built relationships, and negotiated prices.
- Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
Education
Bachelor of Computer Applications -
Maya Arts Collage
Thrissur, India 04.2001 -
Pre Degree - Science Education
VHSS Karalam
ThrissurSkills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Business development expertise
Customer relationships
Work prioritization
Business development
Decision-making
Sales management
Sales professional
Operations management
Staff training
Marketing
Sales planning
Timeline
Branch Manager
IG International Pvt Ltd
11.2021 - Current
CEO
AL Rais Modern Enterprices LLC
03.2018 - 10.2021
Purchasing Manager
Al Halal Foods LLC
12.2013 - 09.2018
Bachelor of Computer Applications -
Maya Arts Collage
04.2001 -
Pre Degree - Science Education
VHSS Karalam
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