Sandeep Narwal

• Strategised and Established a new coaching institute for government competitive entrance examinations
• Lead a team of five faculty members and staff of 20 members for ensuring smooth day today operation of the institute
• Looked after the daily records of all administrative and operative functions to optimize the running cost of the institute
• Facilitating, training, and coaching team members in the use of quality & statistical tools /techniques
• Ramped up the institute from a student pool of 30 to 120 in 3 Months
• Reduced the operating cost of the Institute by use of light sensors in student's library and saved a cost of 8k per month
• Started the feedback mechanism from the students to look for areas of improvement
• Initiated the weekly reward and recognition program for the students on the basis of weekly test for building the healthy competition.

• Faculty of Mathematics at one of the premier institute in Delhi
• Designing the curriculum and teaching pedagogy for the students as per the latest pattern of the exams
• Coordinating with other stake holders of the institute for commencing the session for new batches over the year
• Achievements: Twice Achieved the reward of being in top 5 faculty
• Three students achieved highest 99% marks in mathematics in SSC CGL.

Key responsibilities:

• Analyzed customer feedback surveys to identify areas of improvement within the organization.
• Build and managed Multi-layer team and drive them to achieve their given targets.
• Handled day to day operational activities and escalations and been available to manage the issues.
• Worked on customer return project and maintained the 97% target with 85% of pure picked pickups.
• Working on DNR and CONCESSION project for the territory and maintained the rescue rate more than 84% by analysis and performance feedback on a regular basis.
• Responsible for metric tracking, analysis and publishing across organization for Customer Returns, DNR, Ship with Amazon deliveries, disputed scans and station losses.
• Handling more than 100 plus associates including the station team and out on road associates.

Operations Lead, L3, 07/2021 - 09/2023
Amazon Sellers Services and Private Limited

• Managed a team of 30-35 people from various backgrounds. Plan the roster for them, keep tracking FC and LM physical presence.
• Driving performance management of the team members. Preparing and implementing training and development plans for the Associates (CROSS TRAINING). Engage with Associates and deliver feedback as per the SPPR tool and be part of the 222 audits.
• UFF IB/OB and SSD IB/OB within SLA.
• Maximise productivity and process efficiency through process standardization, process documentation, supervision, analysis and performance feedback on a periodic basis. Make sure that all issue and action item have a defined ETA.
• Owing and improving key Inventory quality metrics for the site by planning and taking necessary actions( food safety audits, produce grading and missing expiry audits)
• Working on kaizen idea implementation and submission.

PROJECTS:

1) IFIT reconciliation
2) REVERSE TO VENDOR
3) Fresh Concession
4) IB Capacity & FIFO