Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Disclaimer
Timeline
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Sandeep Paikaray

Sandeep Paikaray

Bengaluru

Summary

I am a dedicated professional with extensive
experience in Fraud investigation, Trust and Safety

operations, and Payroll processing support.

I am self motivated to consistently provide
great results in line with stringent targets and
deadlines. Energetic self-starter and team builder.
Meets job demands and deadlines through diligent
work ethics and dedication to quality. Ability to analyse
complex business processes, identify areas of
improvement and implement solutions. Experience in
Leadership and training as well.

Overview

16
16
years of professional experience

Work History

Customer Support Specialist

Rippling
09.2023 - 03.2024
  • Utilize proven work experience as a Payroll Officer to efficiently manage payroll processes, ensuring accuracy and timeliness in payroll operations.
  • Demonstrate hands-on experience with HRIS (Human Resources Information Systems) and accounting software to effectively manage employee data and payroll transactions.
  • Apply strong math skills to accurately calculate wages, bonuses, allowances, and deductions, while meticulously spotting and rectifying numerical errors.
  • Collect daily, weekly, or monthly timesheets from employees, ensuring completeness and accuracy of time records.
  • Calculate bonuses, allowances, overtime, and other compensation elements according to company policies and regulatory requirements.
  • Utilize payroll software to prepare employees’ compensation accurately and efficiently by the end of each pay period.
  • Manage the distribution of employee payments, either through scheduling bank transfers or directly distributing paychecks to employees.
  • Ensure compliance with wage and tax regulations, including accurate calculation and withholding of taxes, deductions, and contributions.
  • Enter new employees’ data, including bank account information and tax identification numbers, into internal databases accurately and securely.
  • Serve as a knowledgeable resource to employees, addressing inquiries related to compensation, benefits, taxes, and insurance deductions promptly and accurately.

Sr. Specialist- Trust and Fraud

Airbnb Global Capability Center
02.2019 - 05.2023
  • Conduct thorough preliminary investigations into payment fraud activities related to money laundering, terrorist financing, human/drug trafficking, sex work, and child exploitation. Gather evidence, analyze transactional data, and file reports to appropriate authorities for further action.
  • Implement and oversee global Know Your Customer (KYC), Anti-Money Laundering (AML), sanctions, Enhanced Due Diligence (EDD), Customer Due Diligence (CDD), Politically Exposed Persons (PEP), and financial crime detection procedures. Ensure compliance with regulatory requirements and maintain utmost confidentiality during investigations.
  • Execute USA background checks, focusing on preventing sex work, human trafficking, and exploitation. Conduct incident prevention analysis, special event screening, and business risk reviews. Determine high-risk reservations and provide recommendations for risk mitigation strategies.
  • Promote safety and community well-being by verifying the identity and eligibility of users, proactively preventing incidents, and identifying signals to inform future policies and tooling. Collaborate with relevant stakeholders to develop and implement effective safety measures.
  • Serve as a mentor to new team members, leaders, partners, and vendors, leveraging expertise as a subject matter expert (SME) and quality control (QC) specialist. Provide guidance on best practices, regulatory compliance, and investigative techniques to ensure consistent performance and professional development.
  • Handle the most complex and escalated issues in partnership with leadership and relevant stakeholders. Utilize strong problem-solving skills and strategic thinking to address challenges effectively and achieve optimal outcomes. Act as a point of contact for critical issues and facilitate resolution through collaboration and decisive action.

Sr. Customer Support Executive

Aaxiom Technology Pvt Ltd.
09.2015 - 01.2019
  • Achieving growth and meeting targets by successfully managing the customer service and support team
  • Designing and implementing strategic plans that expand the company's customer base and ensure its strong presence
  • Actively involved in promoting technical solutions and services to clients
  • Managed high call volumes with various management strategies and ensured client satisfaction at each level
  • Ensuring to meet revenue targets within stipulated timelines
  • Generated leads through cold calling, up-selling of products, and meeting revenue targets for the business
  • Managed reports and ensured complaints were handled with client satisfaction at optimum levels
  • Managed retention of the existing customer base and proactively selling new offerings.

Process Advisor

Barclays Shared Services
06.2008 - 04.2010
  • Worked as a Process Advisor
  • Helping customers with their day to day banking services
  • Transferring funds, checking account balance, setting up standing orders and direct debits, credit card disputes, Chargebacks, Transaction monitoring
  • Up-selling of Home and car insurance, Loans, Credit cards, Opening of new current and savings account
  • Dealing with banking accounts and credit card frauds.

Education

Bachelor of Arts -

Delhi College of Arts And Commerce
New Delhi, India
05.2005

High School Diploma -

CBSE
New Delhi, India
05.2002

Skills

Investigations & Researchundefined

Websites

Accomplishments

  • Awarded as the best Fraud & Compliance specialist in Airbnb
  • Awarded as the best Trust specialist for the quarter (Jul-Sept 2022) in Airbnb
  • Awarded as the best CSE for good upselling skills in Aaxiom Technology
  • Awarded as the best process advisor in Barclays

Disclaimer

I, Sandeep Paikaray, hereby declare that the information furnished above is true, complete and correct to the best of my knowledge and belief.

Timeline

Customer Support Specialist

Rippling
09.2023 - 03.2024

Sr. Specialist- Trust and Fraud

Airbnb Global Capability Center
02.2019 - 05.2023

Sr. Customer Support Executive

Aaxiom Technology Pvt Ltd.
09.2015 - 01.2019

Process Advisor

Barclays Shared Services
06.2008 - 04.2010

Bachelor of Arts -

Delhi College of Arts And Commerce

High School Diploma -

CBSE

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Sandeep Paikaray