Summary
Overview
Work History
Education
Skills
Profile Synopsis
Roles And Responsibilities
Industrial Exposure
Personal Information
Preferred Location
Timeline
Generic
SANDEEP PAL

SANDEEP PAL

Revenue Cycle Management - Operations Manager (US - Healthcare)
GHAZIABAD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. As well as excellent customer relationship building skills.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Operations Manager (AR)

Axtrics Solutions Pvt. Ltd
03.2023 - Current
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Developed and maintained relationships with external vendors and suppliers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Assistant Manager (AR)- Operations

Pacific an accesshealthcare company
06.2022 - 03.2023
  • Ensured compliance with all safety regulations by conducting regular inspections of operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Developed strong working relationships with staff, fostering a positive work environment.

Team Lead - Quality

Pacific an accesshealthcare company
10.2020 - 06.2022
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Directed and supervised team of 20 engaged in professional and personal development

Quality Analyst

Pacific an accesshealthcare company
10.2016 - 09.2020
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
  • Led root cause analysis initiatives that resulted in significant reduction in recurring defects.

SME - AR

Pacific an accesshealthcare company
01.2016 - 09.2016
  • Implemented client instructions
  • Production monitoring
  • Internal audits
  • Team queries and floor support

Sr. AR

Pacific an accesshealthcare company
01.2014 - 12.2015

AR Follow Up

HORIZON BPO PVT. LTD
01.2013 - 01.2014

Education

B.Com - Financial Accounting

Delhi University
New Delhi
04.2010 - 04.2014

12th -

J.K.G Sr. Sec. School, Ghaziabad, C.B.S.E
Ghaziabad
04.2008 - 04.2009

10th -

J.K.G Sr. Sec. School, Ghaziabad, C.B.S.E
Ghaziabad
04.2006 - 04.2007

Skills

  • Operations Management & Deliverables

  • New Project onboarding/Transition

  • Client Relations

  • Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members

  • Responsible for ensuring to meet process goals

  • Monitoring and presenting Daily, Weekly or Monthly external/internal dashboard and reports to client

  • Ability to work independently especially in fast paced and high-pressure environments

  • Leadership and Development

  • Escalation Management

  • Meeting deadlines

  • Regulatory Compliance

Profile Synopsis

Highly Accomplished Operations Manager with over 11 + years of experience in US Healthcare (Physician / Hospital Billing) which includes Account Receivable, Billing, Payment Posting, claim processing, revenue cycle management including billing & invoicing, cash application, closing and reporting activities, MIS etc. Excellent data management skills with strong insight towards data analysis and application of data for identifying projects and increasing the overall performance of the process and process development.

Roles And Responsibilities

  • Managing team of 164 Team Members, which includes monitoring their day to day work, responsible for providing them necessary training & exposure to effectively compete among each other’s
  • Communicate goals, expectation, weekly plan, daily plan & review
  • Identify opportunities for performance improvement & good performance
  • Prepare corrective plan if QA is off goals and expectations
  • Crosscheck the process related updates
  • Cascade all of the communications received through HR, Finance, Admin and IT to the team promptly
  • Conduct Refresher/Follow up training for critical updates
  • Effective Training/Coaching of New Joiner’s
  • Attend Conference Calls regularly along with the required team member
  • Document MOM’s for each conference call, circulate promptly and request sign off from client
  • Conduct pre-shift briefing/Huddles if required, to discuss all of the process related issues and give proper guideline to the team accordingly. Also share all of the Major hits and misses with the team
  • Track performance regularly and PIP is implemented to non-performers with regular feedback
  • All issues affecting the business, people & company needs to be managed promptly with ‘nil or minimum’ impact to the business-like IT, Admin, Finance, HR etc.
  • Process related MIS are maintained/reported/circulated as per the business requirement like process dashboard, attendance, production and quality report etc.
  • Taking One-O-One session to provide direct feedback to employee
  • Close yearly appraisal for the team member whosoever is eligible

Industrial Exposure

  • HORIZON BPO PVT. LTD, AR Follow Up, Jan 2013 to Jan 2014
  • Pacific An Access Healthcare Company, Sr. AR, jan 2014 to Dec 2015
  • Pacific An Access Healthcare Company, SME - AR, Jan 2016 to Sep 2016
  • Pacific An Access Healthcare Company, Quality Analyst, Oct 2016 to Sep 2020
  • Pacific An Access Healthcare Company, Team Lead - Quality, Oct 2020 to June 2022
  • Pacific An Access Healthcare Company, Assistant Manager - Operations, June 2022 to Mar 2023
  • Axtrics Solutions Pvt. Ltd, Operations Manager, April 2022 to till Date

Personal Information

  • Father's Name: Mr. Shiv Dutt Pal
  • Date of Birth: 08/04/90
  • Nationality: Indian
  • Marital Status: Married

Preferred Location

Delhi NCR, Gurgaon, Noida

Timeline

Operations Manager (AR)

Axtrics Solutions Pvt. Ltd
03.2023 - Current

Assistant Manager (AR)- Operations

Pacific an accesshealthcare company
06.2022 - 03.2023

Team Lead - Quality

Pacific an accesshealthcare company
10.2020 - 06.2022

Quality Analyst

Pacific an accesshealthcare company
10.2016 - 09.2020

SME - AR

Pacific an accesshealthcare company
01.2016 - 09.2016

Sr. AR

Pacific an accesshealthcare company
01.2014 - 12.2015

AR Follow Up

HORIZON BPO PVT. LTD
01.2013 - 01.2014

B.Com - Financial Accounting

Delhi University
04.2010 - 04.2014

12th -

J.K.G Sr. Sec. School, Ghaziabad, C.B.S.E
04.2008 - 04.2009

10th -

J.K.G Sr. Sec. School, Ghaziabad, C.B.S.E
04.2006 - 04.2007

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SANDEEP PALRevenue Cycle Management - Operations Manager (US - Healthcare)