SANDEEP PATHA
Hyderabad
Summary
Training Manager with extensive experience in designing and implementing effective employee training programs. Proven leadership skills enhance team performance through innovative training strategies. Developed comprehensive learning modules that significantly improved operational efficiency and productivity in previous organizations.
Overview
12
12
years of professional experience
Work History
Assistant HRBP & Training Manager
Paradise Food Court Pvt Ltd
01.2024 - Current
- Identify Training needs using various Customer Experience metrics, observations, audit results and manager feedback
- Prepare the monthly training calendar based on the same
- Conduct relevant training programs on Soft/Behavioral Skills & Technical Skills
- Source, liaise with and manage internal trainers and external course providers if any
- Developing content & modules for training
- Use a blended approach of Classroom, Role-plays & On Job Trainings for better effectiveness
- Well versed with conducting virtual training
- Familiar with VC tools like MS Teams, Zoom, Google Meet etc
- Ensure that necessary documentation like training attendance sheets, feedback forms etc are duly complete
- Prepare training & engagement budget for the business unit
- Prepare Training MIS monthly, quarterly, weekly
- Drive Employee Engagement activities in line with the Corporate Calendar
- Have working knowledge of Learning Management Systems
- Well versed with OneDrive or similar cloud storage platform & MS Office (Word, Excel, PowerPoint)
- Basic video/photo editing capabilities using tools like Canva, In shot etc
- Is highly preferable
- Self-update with relevant journals and articles to broaden understanding of new initiatives in the field of learning and development
- Looks for ways to continually improve the organization's learning and development portfolio
- Work in tandem with other functions: Operations, Culinary, Revenue Assurance, Quality Assurance etc
- To improve training effectiveness at the unit
Sr. Food & Beverage Trainer
IIHM&CA (Habsiguda)
07.2017 - 01.2023
- Training: Plan, organize, and deliver training programs for students
- This includes orientation sessions, needs assessments, and programs on topics like customer service, leadership, and product knowledge
- Teaching: Teach theory and practical classes for hotel management courses
- Mentoring: Support students' development and ensure training activities align with the organization's vision and mission
- Assessing: Evaluate students' performance and recommend rewards
F&B Trainer
Pratham Educational Foundation
04.2017 - 06.2017
- Curriculum Development: Design and deliver comprehensive training programs covering a wide range of F&B service areas, including: Food & Beverage Service Basics, Table Service Techniques (American, French, Russian, etc.), Beverage Knowledge (Wines, Spirits, Cocktails), Food & Beverage Cost Control, Restaurant Operations Management, Customer Service Excellence, Hygiene & Sanitation Practices
- Practical Training: Conduct hands-on training sessions in simulated restaurant environments, focusing on practical skills such as: Taking orders accurately, Serving food and beverages efficiently, Handling customer requests and complaints, Preparing and serving cocktails, Food and beverage presentation
- Student Guidance & Assessment: Mentorship: Guide and mentor students throughout their training, providing personalized feedback and support
- Assessment: Develop and administer assessments (tests, practical exams, projects) to evaluate student learning and progress
- Feedback & Evaluation: Provide constructive feedback to students on their performance, identifying areas for improvement
- Industry Collaboration: Build and maintain relationships with industry professionals (chefs, sommeliers, restaurateurs) for guest lectures, internships, and job placements
- Stay updated on industry trends, best practices, and new technologies to ensure training programs are relevant and up to date
- Administrative & Other Duties: Maintain Training Records: Keep accurate records of student attendance, progress, and performance
- Inventory Management: Manage training materials, equipment, and supplies
- Professional Development: Continuously enhance their own knowledge and skills through workshops, seminars, and industry certifications
Resource Manager
Centrapris IT Solutions
02.2016 - 01.2017
- Assessed project resource needs and identified qualified IT professionals.
- Executed resource capacity plans to maximize efficiency.
- Allocated resources based on skills, experience, and availability.
- Managed employee workload to ensure optimal utilization.
- Tracked resource utilization and addressed potential bottlenecks.
- Participated in hiring processes to recruit top IT talent.
- Monitored performance and development of employees, identifying skill gaps for training.
- Collaborated with project managers to align on resource requirements and maintain accurate records.
F & B Associate
Westin Hyderabad
01.2014 - 08.2015
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw food preparation, production and presentation according to quality standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
F & B Associate
Park Hyatt
06.2013 - 12.2013
- Possess excellent interpersonal, communication and organizational skills
- Proficient in smooth processing of all Back end & Front-end operations
- Capable of gathering/updating data to maintain departmental records and data bases
- Adapt in coordinating activities as appropriate &preparing internal reports for management
- Preparing MIS reports and sending it to the concerned teams within the time
- Adapt in interfacing with clients for understanding the requirements & suggesting the most viable solution and cultivating relations with them for customer retention
Education
Bachelor of Science in Hospitality & Hotel Administration -
Institute of Hotel Management, Hyderabad (IHM-H)
India06.2013
Bachelor of Tourism in Hospitality & Hotel Administration -
Institute of Hotel Management, Hyderabad (IHM-H)
India06.2013
Intermediate - MPC
New vision jr.college
IndiaS.S.C -
Dwaraka high school
IndiaSkills
- Training needs assessment
- Content development
- Learning management systems
- Virtual training delivery
- Employee engagement
- Customer service
- Interpersonal communication
- New hire on-boarding
- Employee coaching
- Lectures and discussions
- On-the-job training
- Employee assessment
- Group trainings
- Training methods
Accomplishments
- Received the Star of the Quarter Award for the best performance (Q - 1)
- Received the Star of the Quarter Award for the best performance (Q - 3)
- Participated in the World Biodiversity Conference (COP 11) in 2012, which was held in Hyderabad for 194 countries
- Participated in the World Tourism and Travel Fairs in 2012 and 2013 at HITEX, Hyderabad
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Hobbies and Interests
- Playing Cricket
- Playing Video Games
- Cooking
Internship
The Westin Hyderabad, 17 weeks
Timeline
Assistant HRBP & Training Manager
Paradise Food Court Pvt Ltd
01.2024 - Current
Sr. Food & Beverage Trainer
IIHM&CA (Habsiguda)
07.2017 - 01.2023
F&B Trainer
Pratham Educational Foundation
04.2017 - 06.2017
Resource Manager
Centrapris IT Solutions
02.2016 - 01.2017
F & B Associate
Westin Hyderabad
01.2014 - 08.2015
F & B Associate
Park Hyatt
06.2013 - 12.2013
Bachelor of Science in Hospitality & Hotel Administration -
Institute of Hotel Management, Hyderabad (IHM-H)
Bachelor of Tourism in Hospitality & Hotel Administration -
Institute of Hotel Management, Hyderabad (IHM-H)
Intermediate - MPC
New vision jr.college
S.S.C -
Dwaraka high school
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