Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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SANDEEP PATIL

Pune

Summary

Dynamic, assiduous & result-driven IT Professional, with over 14 years of sterling experience & displayed excellence in analyzing & comprehending technical/ business requirements. customer-value maximization & developing new business processes & revenue streams in the domain customer support. Currently designated as Project Manager for Tech Mahindra and working for TPG Telecom, Optus and 2 degrees NZ project in Project Management and Service Management. Demonstrated expertise Project Management, Service Management, Release and Deployment, Change Management Application Support, Resource and Vendor management. Outstanding communication, negotiation & reporting, skills along with the ability to use sound decision-making skills & effectively perform in a self-directed work environment, having attained immense success in maintaining relationships with customers & colleagues. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Project Manager

Tech Mahindra
10.2009 - Current
  • Project Management, Service Management (Release, Deployment, Change), Transition Manager, managed Services achieved while adopting a more business and customer oriented approach to delivering services and cost optimization.
  • Performing all Service Delivery activities for Project Management, Release & Deployment and Change Management Worked as Onsite Project Manager to handle fragility Assessment and Infra deliveries.
  • Formulating and directing information and communication technology, strategies, policies and plans.
  • Apply a structured change management methodology, Communicate directly with all stakeholders, Participate actively and visibly throughout the project. Ensure adherence to the defined change management process.
  • Perform regular CAB and CRB meetings and review changes for execution. Work on the emergency changes to seek approval and review the implementation of the same
  • Owning the Release Management lifecycle which includes scheduling, coordinating and the management of releases across the enterprise of multiple applications
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout project delivery.
  • Manage risks and resolves issues that affect release scope, schedule and quality Measure and monitor progress to ensure application releases are delivered on time with expectations.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Manage day to day Transition Project Communication with all stakeholders
  • Produce relevant reports accurately, at agreed frequency & in a timely manner to provide status update on Transition to all stakeholders.

Senior Executive

Newgen Software Technologies Ltd.
Mumbai
04.2003 - 10.2009
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

Executive MBA in Information Technology Management -

Indian Management School & Research Centre (University of Northeast Virginia)
01.2010

Bachelor of Arts -

Mumbai University
01.2008

Diploma in Computer Technology -

Bharti Vidyapeeths Institute of Technology
01.1998

Skills

  • Project Management
  • Project Planning
  • Service Management
  • Release and Deployment
  • Change Management
  • Application Support
  • Resource and Vendor management
  • Risk management
  • Transition & Transformation projects
  • Security Compliance & Monitoring
  • Document Management
  • System integration

Certification

  • Project Management Professional®
  • Prince2 Practitioner®
  • Certified Scrum Master®
  • ITIL Intermediate in Service Transition
  • MCSE (Microsoft Certified System Engineer) Professional

Personal Information

  • Passport Number: T0327252
  • Passport Expiry Date: 09/01/29
  • Date of Birth: 04/30/78

Timeline

Project Manager

Tech Mahindra
10.2009 - Current

Senior Executive

Newgen Software Technologies Ltd.
04.2003 - 10.2009

Executive MBA in Information Technology Management -

Indian Management School & Research Centre (University of Northeast Virginia)

Bachelor of Arts -

Mumbai University

Diploma in Computer Technology -

Bharti Vidyapeeths Institute of Technology

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