Sandeep Patwal
Retail specialist
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Coordinator
ITC Maurya
Delhi, India
01.2024 - Current
- Ensuring that all guests have pleasant shopping experience in luxury collection SLEEEP BOUTIQUE which is concept bedlinen and accessories brand within ITC Hotels nationwide.
- Doing online marketing and sales to sales leads generated by ITC and provided to us.
- Taking utmost care to ensure that visual merchandising is of such standard that high end sales can be facilitated with ease from displays.
- Responsible for stock management, re-ordering and replenishment.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with strong sense of personal responsibility
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Assistant Office Manager
OneLife Tech Solutions Pvt Ltd
Delhi, India
08.2021 - 01.2024
- Oversaw office inventory activities by ordering and stocking all things related to business office.
- Managed office operations i.e. scheduling appointments for department managers, hospitality & visitor reception.
- Maintaining visitor logbook.
- Cold call outreach and maintaining contact with 20 vendors and suppliers on weekly basis.
- Developed and maintained successful relationships with 20 vendors, suppliers and contractors.
- Improved in-house hospitality procedures to promote employee well-being.
- Increased office participation in special events by creating in-house event to socialize and enhance company culture
Sales Advisor
H&M Hennes & Mauritz
Delhi, India
09.2015 - 08.2021
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering culture of continuous improvement.
- Streamlined processes within sales team for more efficient workflow, leading to better time management and increased productivity.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by establishing rapport with customers and identifying their needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in market place.
- Ensuring all stock is laid out especially for newness received before season launch and displayed according to standard layout norms specified by the Visual Merchandiser.
- Ensuring all products is security tagged before display on the sales floor to control stock loss.
- Operate as cashier and be consistently accurate in money and charge slips and controlling the team of cashiers too on the same shift.
- Increasing the customer database by adding new customers through complementary membership cards (loyalty) with benefits over and above the discount on birthdays and anniversary weeks.
- Particularly focused on shadowing the visual merchandiser and learning on the job.
- Liaising with staff and ensuring in-store displays are up to date and fresh.
- Products are arranged in brand/story/collection.
- Display of relevant signage/visuals and changing when not relevant.
- Ensuring rehang activity implementation on every second week.
- Recovery of department Visual Merchandiser merchandise every morning.
- Additional tasks included...
- Planning lunch and tea break for colleagues.
- Receiving stock deliveries & highlighting discrepancies in stock.
- Ensuring stock deliveries department wise with security tags.
- Ensuring Cash Tills are arranged and availed with essential stationary.
Sales Advisor
Marks & Spencer Reliance India Pvt Ltd
Delhi, India
03.2013 - 09.2015
- Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
- Developed long-lasting client relationships by providing exceptional customer service.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
Customer Care Associate
Shopper Stop Pvt Ltd
Delhi
04.2011 - 03.2013
- Proactively identified potential problems affecting client satisfaction rates, taking necessary steps towards resolution before escalation occurred.
- Collaborated with cross-functional teams to identify areas of improvement in the customer experience journey.
- Mentored new hires on company policies, procedures, and best practices for customer care excellence.
- Implemented effective upselling techniques during interactions with customers, leading to increased sales revenue for the organization.
- Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
Education
Bachelor of Arts -
MGU
New Delhi, India 06.2013 - 06.2015
High School Diploma -
GIC
Uttarakhand, India 04.2001 - 03.2003
Skills
Organization and time management
Self- Management
Specialist in detailed and focused work
Creative
Team Management
Calm Under Pressure
Relationship Building
Quality Assurance
Friendly, Positive Attitude
Team building
Timeline
Guest Service Coordinator
ITC Maurya
01.2024 - Current
Assistant Office Manager
OneLife Tech Solutions Pvt Ltd
08.2021 - 01.2024
Sales Advisor
H&M Hennes & Mauritz
09.2015 - 08.2021
Bachelor of Arts -
MGU
06.2013 - 06.2015
Sales Advisor
Marks & Spencer Reliance India Pvt Ltd
03.2013 - 09.2015
Customer Care Associate
Shopper Stop Pvt Ltd
04.2011 - 03.2013
High School Diploma -
GIC
04.2001 - 03.2003