SANDEEP PAVITHRAN

I would love to be part of an organization that aims to drive Digital transformation through a Customer Centric approach that offers professional growth while being resourceful and innovative. I have 14 years’ experience in leading and delivering services in Identity and Access management, IT Service Desk and IT Operations.

• JP Morgan Chase, Managing Global IAM Team and End User Remediation Team. Manage Escalations and have root cause analysis done via functional leads for process issues and have process improvement implemented. Implemented skill management and performance monitoring process to enhance and improve team performance. Determine training requirements for team members & facilitate the training. Also responsible for cross functional training of team members to ensure process continuity and minimal dependency on individuals. Perform yearly performance appraisal for the team and submit to senior management / HR for review. Conduct security awareness training Primarily responsible for Administering / Managing end user access for internal JP Morgan Employees Understand and refine a Role Based Security framework. Produce schema designs and operational plans to enforce and maintain identity management workflows Participate in development of roadmaps and participate in the standards process for Identity and Access Management (IAM) solutions Promote effective teamwork, mentor employees, and evaluate individual performance Manages the strategy and roadmap implementation for Identity and Access Management Platform Tools Manage identity and access management support to business and technical teams in the design of standardized products and customized solutions Develop roadmaps and participate in the standards process for Identity and Access Management (IAM) solutions Troubleshooting and resolving access management and provisioning workflow errors Updating existing access management and provisioning workflows Execute and track security process related activities including User ID management Establishes and maintains good working relationships with all IAM customers
• Brillio Technologies Private Ltd, Managing an IT Infra & Risk Management team of fifty six, divided among four functions. Access Provisioning: Primarily responsible for Administering / Managing end user access for internal Capital One employee. (Identity and Access Management) End User Support: Provide email and chat based support for all applications / databases administered by the Access Provisioning Team via emails and Incidents. (Helpdesk) Manager Certifications (Access Certification): Perform quarterly access certification via automated / manual reports for all Capital One employees. (Security & Compliance), Implemented Incident Management process for End User Support per ITIL guidelines. Ensure strict process adherence and ensure all SLA / SLO Targets are consistently met. Present Weekly, Monthly and Billing volume reports to the senior management. Transition new Applications into the team via the functional leads by reviewing and analyzing the process details. Manage Escalations and have root cause analysis done via functional leads for process issues and have process improvement implemented. Implemented skill management and performance monitoring process to enhance and improve team performance. Determine training requirements for team members & facilitate the training. Also responsible for cross functional training of team members to ensure process continuity and minimal dependency on individuals. Perform yearly performance appraisal for the team and submit to senior management / HR for review. Conduct security awareness training for the team and ensure the security policies are understood and strictly followed. Conduct interview for candidates and provide feedback/approval to HR from Operations perspective
• Network Solutions (An IBM Company) Ltd, Lead an IT Infra & Risk Management team of Fourteen System Analysts & Specialists based out in Bangalore & Mumbai successfully as part of Global Technology Services. The Team achieved ~100% Accuracy & SLA for over a year which is the best numbers achieved by any team in the Process. Presented improved & accurate weekly & monthly Team’s Utilization reports for Clients. Provided necessary reports & evidences for external Audits of Clients in co-ordination with Regional & Global Business Information Security Officers. Zero Audit findings reported against the team under my supervision. Monitor daily activities of the team and provide daily, weekly, and monthly feedback to Team members. Provide monthly schedule for the entire team for 24/5 support coverage; hence monitor the schedule adherence and attendance. Contributed by writing detailed documentation for Application Administration / Recertification / Transition Process & Procedures which is critical from Audit perspective. Transition new Applications from the Application support teams over to Identity Management Services / Team. Escalate incident management issues to next level supervisor or manager. Participate in root cause analysis activities for finding root cause of major problems. Create Troubleshooting techniques to identify the problems and recommend appropriate responses. Identify and provide input on unique or recurring customer problems. Co-ordinate & layout plans for Application Testing & schedule relevant activity. Plan, Schedule & Execute Disaster Recovery plans for the Regional Support Teams. Co-ordinate Planning, Schedules & Implementation of Support Site's Resiliency. Evaluate Resiliency Testing results & provide Solution/Suggestion for further development/discussions. Perform yearly appraisal for the team and submit to management for review. Conducted interview for candidates, for the Process & provide feedback/approval to HR from Operations perspective.

• Date of Birth: 08/26/86
• Marital Status: Married