Sandeep Pillai
Bangalore
Summary
Strategic technology consultant and transformation leader with 16+ years of experience delivering enterprise-scale digital initiatives across Fortune 500 clients. Proven expertise in technology strategy, program governance, stakeholder engagement, and cloud adoption. Adept at translating business needs into scalable technology solutions and driving measurable outcomes in high-stakes, global environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Principal Customer Success Account Manager
Microsoft Corporation
10.2021 - Current
- Defined, communicated, and tracked goals for strategic global operations programs aligned to customer transformation roadmaps.
- Acted as facilitator across cross-functional teams (Sales, Engineering, Product, and Support) to resolve business blockers and enhance operational efficiency.
- Created governance frameworks, QBR dashboards, and business cases for CxO conversations, improving renewal and adoption KPIs YoY.
- Partnered with internal GTM and partner teams to drive scalable adoption across Azure, M365, and Security portfolios.
- Initiated data-led insights for delivery health, risk mitigation, and proactive engagement planning across 10+ enterprise customers.
- Built executive alignment models with C-suite, enabling 23% YoY growth in support contracts and $8M+ in cloud growth.
Director - Technology Consulting (South GIC Portfolio)
EY India LLP
03.2017 - 09.2021
- Defined and managed strategic delivery governance for large transformation programs across ITSM, software asset management, and digital operating models.
- Built customer success frameworks, performance metrics, and executive engagement plans, enabling ~22% annual growth.
- Managed a delivery team of 45+ professionals across consulting, implementation, and transformation services.
- Created change management roadmaps and performance dashboards to support CxO alignment and transformation delivery.
Education
Masters - Retail & Marketing
ITM University
B.E. - Industrial Engineering
Saurashtra University
Skills
- Strategic Program Management & Governance
- Executive Stakeholder Engagement & CxO Alignment
- Data-Driven Decision Making & Business Case Development
- Operations Performance & KPI Reporting
- Cross-Functional Collaboration & Enablement
- Risk Mitigation & Escalation Leadership
- SaaS, Cloud (Azure, M365), Google Workspace Ecosystems
Certification
- AZ-104 (Azure Administrator), MS-900 (Microsoft 365), DP-900 (Azure Data Fundamentals)
- Certified ScrumMaster (CSM), PRINCE2 Practitioner, CRISC (ISACA), ITIL V4
LANGUAGES
English
Hindi
Gujarati
Malayalam
NOTE
Available for preferred locations: Hyderabad or Gurugram
Timeline
Principal Customer Success Account Manager
Microsoft Corporation
10.2021 - Current
Director - Technology Consulting (South GIC Portfolio)
EY India LLP
03.2017 - 09.2021
B.E. - Industrial Engineering
Saurashtra University
Masters - Retail & Marketing
ITM University
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