Sandeep Kumar
Bengaluru
Summary
Results-driven Knowledge Management Product Manager with expertise in user experience design, roadmap development, and KPI tracking. Proven ability to manage product lifecycles and deliver innovative solutions that align with organizational priorities.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Knowledge Management Product Manager
Accenture Solutions Pvt ltd
Bengaluru
06.2018 - Current
- Developed product roadmaps aligning with organization priority and user feedback.
- Collaborated with stakeholders to gather and prioritize product requirements, ensuring alignment with user needs and business goals.
- Managed product lifecycle from concept through launch, conducting post-launch analysis to evaluate feature success and inform future iterations.
- Led cross-functional teams to deliver innovative product solutions.
- Oversaw user experience design, aligning it with customer expectations to enhance product usability and satisfaction.
- Coordinated with engineering teams to ensure timely product delivery and quality.
- Defined and analyzed product metrics to facilitate growth of product.
- Created prototypes and visual mockups by liaising and collaborating with designers.
- Performed post-launch analyses to measure success of feature rollouts.
- Generated reports detailing progress against goals set by executive team members.
- Provided technical guidance during troubleshooting efforts.
- Leveraged technical knowledge to navigate functional requirements.
Knowledge Management Specialist
Accenture Solutions Pvt ltd
Bengaluru
06.2012 - 05.2018
- Established knowledge management frameworks to improve information sharing across teams.
- Managed knowledge repositories, ensuring accuracy and timely access to information.
- Developed policies, procedures, guidelines, and training materials for knowledge management initiatives.
- Created taxonomy and metadata standards to enhance organizational information retrieval efficiency.
Knowledge Management Analyst
Accenture Solutions Pvt ltd
Bengaluru
06.2004 - 05.2012
- Developed and maintained documentation for knowledge management systems and workflows.
- Collaborated with IT department to ensure effective implementation of knowledge management tools.
- Streamlined knowledge management processes through comprehensive documentation and collaboration.
Education
Executive Program in Data Driven Product Management -
07.2023
- Professional Development Course to learn product lifecycle, apply analytics and machine learning techniques, & creating prototypes, etc
- Capstone Project determining problem statement of an Ed tech along with improvement opportunity until GTM and Launch plan
MBA -
08.2004
BBM -
06.2002
Skills
Data-driven decision making
User experience design
Roadmap development
Lifecycle management
Product usability enhancement
Prototype development
Product metrics analysis
KPI tracking
Agile methodologies
Cross-functional leadership
Stakeholder collaboration
Strategic planning
Adaptive problem solving
Communication and presentation
Certification
SAFE 6.0 Certified (2022)
Design Thinking Practitioner Certified (2022)
CSPO Certified (2021)
Prince2 Certified (2021)
Accomplishments
- Developed critical Knowledge Management products (including integrations with several Accenture systems) to consistently improve tagging accuracy and support a contributing culture for everyone at Accenture. Over 20,000 assets and whitepapers have been submitted through the KM products over the last two years, which has tremendously improved Gen AI-generated results for the practitioners.
- Created and developed a PBI leaderboard to showcase critical metrics for different business stakeholders that help them achieve targets. This has helped all Sales and Market leads get an overall insight into the contributions from their business area against the targets set by the business.
- Streamlined the contribution workflow by consolidating lengthy processes and improving the user experience, which resulted in more effective and timely completion of the contribution submission and curation process. Post this enhancement, the process that used to take 20 minutes has now been reduced to 5 minutes.
- Incorporated Gen AI features to improve the user experience, and created POCs for the agentic experience in the contribution application.
- Worked directly with senior leadership to develop and administer $2 million -per year department budget.
Timeline
Knowledge Management Product Manager - Accenture Solutions Pvt ltd
06.2018 - Current
Knowledge Management Specialist - Accenture Solutions Pvt ltd
06.2012 - 05.2018
Knowledge Management Analyst - Accenture Solutions Pvt ltd
06.2004 - 05.2012
Indian Institute of Management - Executive Program in Data Driven Product Management,
Sikkim Manipal University - MBA,
Seshadripuram First Grade College - BBM,