SANDEEP R
Bengaluru
Summary
Service-focused Technical support bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
6
6
years of professional experience
Work History
Technology Support Specialist
Infosys Ltd.
Bengaluru
09.2018 - Current
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Streamlined incident management processes, resulting in faster response times and improved client satisfaction.
- Performed regular audits on network devices for policy compliance, identifying areas requiring improvement or remediation efforts.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Enhanced client satisfaction by providing tailored solutions and personalized guidance throughout the consulting process.
- Played an integral role in driving organizational excellence by regularly reviewing internal processes and proposing innovative solutions to challenges.
- Managed multiple projects simultaneously, ensuring all deadlines were met while maintaining high-quality work standards.
- Managed multiple priorities effectively, ensuring timely resolution of all assigned tasks and support requests.
- Optimized internal processes by suggesting improvements based on observed inefficiencies or recurring challenges in the L1 support role.
Education
Bachelor of Technology -
Alliance University
Bengaluru, India07.2017
Skills
- Abide by protocols
- Team Building
- Technical issues analysis
- Flexible and adaptable
- Fast learner
- Microsoft Office
- Excel
Languages
English
Timeline
Technology Support Specialist
Infosys Ltd.
09.2018 - Current
Bachelor of Technology -
Alliance University