Sandeep Rana
Gurugram
Summary
As a Billing Engineer with expertise in invoice production and delivery, I adeptly troubleshoot system issues, navigate regulatory changes, and resolve customer disputes and queries. My proficiency extends to testing new changes in the production system, ensuring revenue generation, and maintaining quality assurance. With a keen eye for detail and a commitment to precision.
Overview
10
10
years of professional experience
Work History
Lead Analyst
Colt Technology Services
Gurugram
04.2022 - Current
- Implemented improvements in billing workflows to enhance accuracy.
- Worked with team members to identify and develop process improvements.
- Trained new staff on billing processes and company systems.
Senior Engineer
Colt Technology Services
Gurugram
04.2019 - 06.2022
- Collaborated with cross-functional teams to streamline billing procedures and enhance accuracy.
- Analyzed billing discrepancies to identify root causes and implement corrective measures.
- Managed billing processes to ensure timely invoice generation and distribution.
Engineer
Colt Technology Services
Gurugram
11.2016 - 04.2019
- Created and maintained process and production documentation to ensure compliance and operational consistency.
- Developed and implemented best practices and quality assurance standards to improve project management procedures.
- Conducted system analyses to identify areas for improvement and optimization.
- Collaborated with cross-functional teams to streamline service delivery processes, enhancing overall effectiveness.
- Created and maintained process and production documentation.
Graduate Trainee
Colt Technology Services
Gurugram
05.2016 - 11.2016
- Executed day-to-day duties with attention to detail and efficiency, ensuring smooth operations.
- Collaborated with engineers on system configurations and installations.
- Facilitated implementation of network solutions for clients, enhancing service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in troubleshooting network issues and addressing customer inquiries, contributing to timely resolutions.
Education
Bachelor of Technology - Computer Science
Himachal Pradesh Technical University, Hamirpur
Shahpur01-2015
Class XII - Non-Medical
DAV Senior Secondary School, Manai
Himachal Pradesh01-2011
Class X -
DAV Senior Secondary School, Manai
Himachal Pradesh01-2009
Skills
- Billing process management
- Billing accuracy
- Invoice management
- Billing analytics
- Data analysis
- Oracle SQL
- MS Excel
- Process improvement
- Training and mentoring
- Team building
- Kenan FX
Personal Information
- Total Experience: 10 Years
- Date of Birth: 29-Jan-1994
- Gender: Male
- Marital Status: Married
Projects
Kenan Upgrade
Asia Billing Migration
MarketPrizm Invoicing and Migration
Lumen Entity Merger and Migration
Timeline
Lead Analyst
Colt Technology Services
04.2022 - Current
Senior Engineer
Colt Technology Services
04.2019 - 06.2022
Engineer
Colt Technology Services
11.2016 - 04.2019
Graduate Trainee
Colt Technology Services
05.2016 - 11.2016
Bachelor of Technology - Computer Science
Himachal Pradesh Technical University, Hamirpur
Class XII - Non-Medical
DAV Senior Secondary School, Manai
Class X -
DAV Senior Secondary School, Manai