Sandeep Ratakonda

Key Contributions:

BC Ministry of Attorney General Technology Transformation Initiative.

As part of the program to transform the tribunal DRS to Salesforce:

• Led the design and development of customer-centric applications, aligning with strategic business objectives.
• Built custom solutions using Apex Triggers, Lightning Web Components (LWC), and Apex Classes to meet complex requirements.
• Developed and implemented strategic solutions for varied business challenges, optimizing system architecture.
• Led the team as a team lead, managing deliverables, and supporting team collaboration.
• Oversaw package validations, deployments, and sandbox management to ensure seamless development and release processes.
• Oversaw seamless deployment processes using Bitbucket, enhancing team collaboration and version control.

Code Quality Hub.

A comprehensive code quality suite for Salesforce to measure code quality, reduce technical debt, and improve maintainability.

• I have led an 8-member CodeScan team since March 2021, facilitating project onboarding, maintaining code quality applications, and delivering weekly status reports.
• Set up Jenkins jobs for automated scanning of Salesforce source code across multiple projects.
• Maintained and updated Jenkins servers, SonarQube, and related applications to ensure uninterrupted operations.
• Automated CodeScan processes minimize manual intervention in scanning and generating project-specific and weekly status reports.
• Ensured adherence to coding best practices across all projects, enabling leadership to take corrective measures based on technical debt metrics.
• Provided support for custom rule creation using XPath to address specific project requirements, enhancing the flexibility of the Code Quality Hub.

Release Manager/Technical Lead – BCBS CareFirst.

• Designed a robust release pipeline and deployment calendar, implementing an end-to-end Copado setup for seamless release management.
• Developed reusable code frameworks such as the Trigger Framework, Batch Framework, Log Utility Framework, Latent Code Framework, and the SecureApex Framework to address technical debt arising from FLS issues in Apex.
• Created DORA metrics in CRM Analytics (CRMA) to improve DevOps processes, reduce deployment latency, and automate workflows wherever possible.
• Implemented Salesforce Real-Time Event Monitoring (RTEM) to identify and address performance bottlenecks, optimizing application design.
• Delivered Salesforce Data Cloud and AI-based solutions, including GenAI features for Service and Sales, using Einstein Copilot and Prompt Builder.
• Worked extensively with Agentforce, Salesforce Communities, and Lightning Experience for advanced customer engagement.
• Expertise in SFDC development: Salesforce Lightning, LWC, Apex Classes, Triggers, Visualforce Pages, Batch Apex, and JavaScript.
• Designed the UI/Controller using the Lightning Component Framework, and implemented Lightning Design System components.
• Configured Salesforce Communities, Sites, and Builders for seamless customer interaction.
• Managed end-to-end deployment activities using tools like ANT, GitHub, Azure DevOps, and Bitbucket.
• Proficient in administrative tasks: creating validation rules, profiles, roles, reports, dashboards, and security configurations (profiles, permission sets, OWD, sharing rules).
• Automated workflows using Workflow Rules, Process Builder, and Chatter Feed Tracking.
• Developed Batch Apex, Visualforce components, and test classes to ensure high-quality, scalable solutions.
• Experienced in Vlocity (OmniScript, Data Raptors, Integration Procedures), and adept at integrating Salesforce with external systems.
• Mentored junior team members, conducted knowledge-sharing sessions, and ensured timely deliverables.
• Strong communication skills, and the ability to gather and interpret client requirements, ensuring successful implementation.

• Analyzed user needs and software requirements to determine design feasibility.
• Participated in continuous learning opportunities to stay current with emerging technologies.
• Analyzed customer requirements and translated them into technical designs and development documents, ensuring that solutions met client expectations.
• Designed and developed Salesforce applications tailored to customer requirements, focusing on scalability and usability.
• Configured custom objects, fields, page layouts, record types, field history tracking, field dependencies, and relationships to align with business needs.
• Developed and implemented validation rules, workflow rules, and automation processes to enhance system functionality.
• Built and customized solutions using Apex Triggers, Lightning Components, Visualforce pages, and Apex Classes for advanced business processes.
• Authored comprehensive test classes to ensure robust code coverage for Apex classes and triggers, meeting Salesforce best practices.
• Utilized Translation Workbench to localize content into Chinese and Japanese, improving user experience on Deal Form pages.
• Managed package validations, deployments, and sandbox environments to ensure seamless delivery and environment consistency.
• Provided support for post-production deployment, resolving issues and ensuring system stability after release.