Sandeep Rawat
Gurgaon
Summary
Dynamic team leader with extensive experience at Evolve Brands Pvt Ltd, excelling in project management and process improvement. Proven track record in enhancing team performance and client communication, while developing data-driven strategies that significantly boosted profitability. Skilled in employee training and adept at managing complex projects to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Team Lead - Proprietary Information Practice
Evolve Brands Pvt Ltd
Gurgaon
07.2024 - 02.2025
- Monitored tech team tasks and validated their execution.
- Coordinated daily assignments for team members.
- Designed presentations for recurring process analysis and reporting needs.
- Ensured the accuracy of process sheets by regular updates in Excel.
- Oversaw creation and processing of Purchase Orders (POs) and invoices for vendors and clients.
- Created detailed reports on a daily basis for effective process tracking.
- Executed tests on applications and websites to boost user satisfaction.
- Developed app and website features according to client specifications.
- Coordinate communications via SMS, emails, and WhatsApp platforms.
- Guided the team by addressing challenges using immediate involvement and coaching.
- Created detailed PowerPoint presentations for call flows, presented regularly.
Sr. Associate - Proprietary Information Practice
Evolve Brands Pvt Ltd
Gurgaon
07.2019 - 06.2024
- Guided and assisted onboarding team members.
- Worked with various teams to ensure timely completion of intricate projects.
- Managed calling team and supervised performance.
- Reviewed calls to suggest improvements.
- Handling customer registrations and ensuring data accuracy.
- Prepared detailed reports for decision-making on a weekly and monthly basis.
- Developed data-driven strategies to enhance profitability and business growth.
- Managed redemption process start to finish.
Associate - Proprietary Information Practice
Evolve Brands Pvt Ltd
Gurgaon
07.2018 - 06.2019
- Validated customer addresses to ensure accurate gift dispatches.
- Processed member requests to redeem loyalty points.
- Tracked new registrations using Excel spreadsheets.
- Managed outbound call operations to deliver customer assistance.
- Managing sales data entry alongside processing new customer registrations.
Associate - Customer Touch Point
Evolve Brands Pvt Ltd
Gurgaon
07.2017 - 06.2018
- Addressed customer queries and offered solutions.
- Tracked and documented sales transactions consistently.
- Managed new customer registrations, verifying accuracy of documented details.
Education
High School Diploma -
Jiwan Jyoti Ser Sec Public School
Gurgaon03-2016
Skills
- Workflow Organization
- Excel Reporting Skills
- Effective Presentation Design
- Email Communication Skills
- Effective Time Management
Accomplishments
- Recognized twice for outstanding contributions to different projects, demonstrating efficiency and commitment to excellence.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Project Details
- Hafele - Hafele CUP (Contractor Unnati Programme) (2023-2025)
- Finolex - Finolex Pipes & Fitting Super Plumber Loyality Programme (2023-2024)
- CERA - Cera StarPlumber (2022-2023)
- Greenply - Green Samriddhi, Green Access (2017-2022)
Hobbies & Interests
- Motorcycle Riding & Road Trips
- Traveling & Exploring New Cultures
- Trekking & Adventure Sports
Timeline
Team Lead - Proprietary Information Practice
Evolve Brands Pvt Ltd
07.2024 - 02.2025
Sr. Associate - Proprietary Information Practice
Evolve Brands Pvt Ltd
07.2019 - 06.2024
Associate - Proprietary Information Practice
Evolve Brands Pvt Ltd
07.2018 - 06.2019
Associate - Customer Touch Point
Evolve Brands Pvt Ltd
07.2017 - 06.2018
High School Diploma -
Jiwan Jyoti Ser Sec Public School
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