Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Personal Information
Certification
Timeline
Generic

Sandeep Routray

Summary

With 17 years of experience in Operations and Team Management across diverse industries such as E-Commerce, Insurance, Financial Services, and Customer Support in the BFSI vertical, I offer a wealth of expertise. Currently an Operations Manager, responsible for leading a team of around 150 members, including 5-6 Managers. Thriving in global and cross-functional environments, consistently achieving outstanding outcomes. Successfully spearheading multiple On-shore and Off-Shore Transition programs as an Operations Lead.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager 2

Amazon India Pvt. Ltd
07.2021 - Current
  • Managing a team of managers overseeing 140+ associates.
  • Ensure business deliverables are met along with manager skill development
  • Leading initiatives for the site delivering business impact and improving customer experience
  • Liaising with business partners and collaborating to address customer pain points

Operations Manager 1

Amazon India Pvt. LTD
07.2017 - 06.2021
  • Managed key operational targets for the business.
  • Ensured adherence to regulations during resource transitions.
  • Facilitating training sessions on Lean methodologies.
  • Conducted monthly individual reviews of team members.
  • Evaluated employee metrics during annual appraisals.
  • Monitored individual development objectives referenced in PDP.
  • Managing TAT & RCA Analysis for the complete shop
  • Leading Small ticket business project – Escalation Reduction & TAT Improvement

Operations Manager

Genpact India Pvt. Ltd
07.2007 - 07.2018
  • Site Shrinkage Spoc – Capacity & Service Level reporting to Site Leader
  • Managing daily Operations & Business KRA's
  • Overseeing compliance throughout onboarding and off-boarding processes.
  • Mentoring BPMS GB projects & Conducting Basic Lean Trainings
  • Meeting management performance standards, team supervision, Annual Appraisals and performance management
  • Migrated 2 key Insurance processes ensuring all the toll gate targets are met

Education

Bachelor of Commerce -

Vikram Dev Autonomous College
Berhampur, Orissa
01.2007

Skills

  • People Management
  • Customer & SLA Management
  • E-Commerce Operations
  • Insurance Operations
  • Commercial Finance
  • People Engagement
  • Lean Six Sigma
  • Transition Management

Accomplishments

Multiple Site level Leadership awards - Amazon

Operations & People Champion award - Gem Award Amazon

Business Impacting idea contributor award - Genpact

Pinnacle Award - Genpact

Projects

  • Green Belt - Business Process Management System delivered a productivity of $20K
  • Developing Associate Development training content - ASPIRE
  • Developing content on LSS which focused on transition from Problem Identifier to Solver mindset - EDGE
  • Developed Supervisor enablement program to strengthen domain expertise - KYP
  • WW BQ Identification & Governance Mechanism

Personal Information

  • Passport Number: H2681863, T4756122
  • Marital Status: Married

Certification

Lean Six Sigma Green Belt Certified

Timeline

Operations Manager 2

Amazon India Pvt. Ltd
07.2021 - Current

Operations Manager 1

Amazon India Pvt. LTD
07.2017 - 06.2021

Operations Manager

Genpact India Pvt. Ltd
07.2007 - 07.2018

Bachelor of Commerce -

Vikram Dev Autonomous College

Similar Profiles

CREATE PROFILE
Sandeep Routray