Sandeep Sahu
Business Analyst
Kolkata
Summary
- Expertise at Escalation Management, Stakeholder Management & People Management
- Expertise in Conflict Facilitation
- Experienced in Client Service and Process Implementation
- Expertise in Microsoft Excel, Word, Visio, and PowerPoint
- Have knowledge on JIRA, Rally, Confluence & Asana
- Certified Scrum Master (CSM)
- Certified Product Owner (CSPO)
- Possess excellent skills in preparing & delivering presentations to client.
- Strong Communication and Interpersonal Skills
- Good at Organizing and prioritizing the workload.
- Self-Motivated, Pro-active and Team Player
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Business Analyst (Banking & Risk Transformation)
Ernst & Young LLP
05.2022 - 02.2024
- Have worked as a Business Analyst in a Loan management application (LMS) development project where had an opportunity to work on modules like KYC, Property data, Market data, Credit memo report, Net Operating Income, Internal and external rating scenarios. CRE and C&I loan concepts.
- Having complete knowledge on Software Development Life Cycle
- Knowledge of Agile and Waterfall methodologies.
- Good Understanding of requirements and functional specifications of the applications.
- Conducted Research on banking regulations related to Commercial Real Estate assets etc.
- Feasibility study to ensure the goal is achievable through a certain process.
- Writing user stories to build different features in CreditLens application.
- Understanding and creating the requirement and finding out the gaps in the requirement and raising clarifications as part of GAP analysis activity.
- Prepared acceptance criteria for QA to prepare the test cases.
- Involved in Testing the test cases written by the QA’s.
- Raised defects when the built features don’t function as per the expectations.
- Performed UAT once the QA testing is complete to accept the user stories.
- Involved in daily stand-up calls with the technical team.
- Connecting with the developers and answering their questions around the user stories and related to design.
- Work with UX designers and provided them required inputs to create the prototypes.
- Demonstrated built features to client on the event of Show & Tell.
- Reviewed user guides for the enhancements written by the technical writer.
Payroll Implementation Specialist
ADP
12.2017 - 01.2022
- Facilitating meetings with clients including different stake holders to discuss and understand the set ups that the client is looking forward to having in the payroll system.
- Gathering requirements and raising tickets with detailed documentation through Siebel CRM for the programming team to complete the Client’s request.
- Informing the client about the TAT for the related task.
- Testing the requirement and once validated, requesting the client to verify the same.
- Following up with the programming team to ensure the task will be completed on time and letting client know if we expect further delay for any reasons.
- Coordinate with various departments such as HR, Funding, Banking, Finance, Accounts, Benefits Coordinators and Tax departments of the Clients to have new Employees Hired, Suspended or Terminated in Payrolls precisely as per provincial and federal Legislation and funding and banking requirements are met.
- Process attendance records and Salary adjustments as per Client request and needs as per legislative requirements
- Check payroll information provided by the client and analysed for accuracy. Ensure all relevant paperwork and payroll information provided are in the right order for further processing of Payrolls
- Have a regular review of electronic payments and distribution of payroll checks/deposits by connecting with the banking, Finance and Funding departments
- Update data with salary or wage adjustments and have various earnings and deductions incorporated in the client payrolls, which include annual bonuses, severance pay, Taxes, worker’s compensations ensuring all the data related to payrolls of the Clients are well maintained. This includes Year Financial Reports, Statement of remittance of Taxes (Employee level and Company Level) and various Finance and Accounts worksheets
- Closely Working with the Government Bodies such as CRA (Canada Revenue Agency), Workers Compensation and Insurance Boards to keep a constant check on the Taxes, Workers Compensations, and Insurance Premium submissions
- Attending to all regular Legislative and process updates and ensuring the amendment of the Standard operating Procedures with the changing needs and requirements
- Being Available on calls to attend Client requests and Answer payroll related Queries
- Pre and post Payroll audits performed to avoid any future inconvenience to the client.
Order Management Specialist
Genpact
06.2014 - 12.2017
- Assigning of work to the Team and reporting the same to the Management
- Working as a Workflow Analyst and have been handling the workflow
- Act as a backup during the absence of team Leader
- Reporting of work assigned versus completed by the team to the Team lead at EOD and handling of escalations. Maintaining and publishing of daily utilization reports to the management and share observations with the Team
- Ensured to complete my work within the timeline along with handling additional tasks and have floor support experience
- Familiar to the Salesforce and Oracle environment as they are our major tools
- Good at Escalation Management, Client Management & People Management
- Proactive to handle technical outage and down time situations
- Also worked as SME in one of the products called Google Suite
- Have experience of auditing orders processed by the new hires
- Received several appreciations from the Google Sales team and from our internal management for outstanding performance.
- Received Cheers award, 1 Bronze & 1 Silver award for exemplary performance during Quarter ends.
Senior Process Associate
Cognizant
04.2013 - 06.2014
- Worked as a Senior voice process executive
- Experienced in handling orders placed by the customers of AT&T
- Experienced in making outbound calls to customers and to our technicians in the field and also interacting with internal departments through chats and calls
- Resolving the customers concerns with regards to their order installations, order failures due to facility issues, billing discrepancies and Promotion eligibilities of a customer
- Also dealt with the missing payment issues when the payment made by the customer is lost and the amount is not posted to his account
- Helped fresher’s and colleagues to get a brief knowledge about the process and have always known as a go to person
- Have been recognised as a Strong Contributor to the team performance
- Recognized as a star performer for four months in my team
- Appreciation from Clients and Customer compliments for an efficient and excellent service.
Analyst
Bank of America
12.2009 - 04.2013
- Monitoring foreclosure sales take place in the USA by making outbound calls to the Foreclosure Attorneys located in different states
- Coordinating with Mortgage companies to obtain account Information for the other accounts on the same property for the same borrower
- Worked on Heloc Loans, a home equity line of credit which is also known as a sub ordinate lien
- Access to credit bureaus based in the United States to retrieve relevant data
- Detailed documentation on completion of research on a loan and update the same information in the application called Loss Mitigation Home base
- Preparation of Business process maps and SOPs
Process Associate
IBM
08.2007 - 12.2009
- Attending customer calls
- Handling grievances, complaint booking and resolving
- Communicating new schemes and services
- Cross selling different services to the customers
Education
X -
Govt. Boys High School, Rairangpur, HSE Board
05.2000 - 03.2001
XII -
Govt.College, Rairangpur, CHSE Board
03.2001 - 03.2003
Bachelor's degree -
North Odisha University
05.2003 - 03.2006
Skills
BPMN
SDLC
UAT, SIT, Use Case
SQL
Visio
Jira, Rally, Confluence
BRD, FRD
Stakeholder Management
Requirements Analysis
AML, KYC
Corporate Banking, Wholesale Banking, Mortgage
Lending, LOS
GAP Analysis
Change Management
Target Operating Model
BPMN
Certification
Scrum Alliance- CSM Certification 2021
Personal Information
Date of Birth: 05/31/86
Timeline
Scrum Alliance- CSM Certification 2021
03-2024
Scrum Alliance- CSPO Certification
03-2024
Business Analyst (Banking & Risk Transformation)
Ernst & Young LLP
05.2022 - 02.2024
Payroll Implementation Specialist
ADP
12.2017 - 01.2022
Order Management Specialist
Genpact
06.2014 - 12.2017
Senior Process Associate
Cognizant
04.2013 - 06.2014
Analyst
Bank of America
12.2009 - 04.2013
Process Associate
IBM
08.2007 - 12.2009
Bachelor's degree -
North Odisha University
05.2003 - 03.2006
XII -
Govt.College, Rairangpur, CHSE Board
03.2001 - 03.2003
X -
Govt. Boys High School, Rairangpur, HSE Board
05.2000 - 03.2001