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Sandeep Sahu
Bengaluru
Summary
Senior change manager with extensive experience in process improvement and stakeholder engagement at Circana India. Proven expertise in change impact analysis and training development, leading initiatives that significantly enhance operational efficiency. Successfully fostered cross-functional collaboration to ensure smooth transitions and sustained organizational growth.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Senior Change Manager
Circana India Private Ltd
Bengaluru Rural
02.2024 - Current
- Led change initiatives across multiple departments to enhance operational efficiency.
- Analyzed current processes to identify areas for improvement and innovation.
- Communicated changes to all staff and stakeholders, ensuring understanding and alignment across departments.
- Coordinated training sessions to ensure smooth transitions during changes.
- Evaluated change impacts using feedback from employees and management teams.
- Monitored team performance during transition periods by collecting feedback from stakeholders through regular check-ins.
- Analyzed data collected from user feedback surveys in order to determine success metrics for each change initiative.
- Tracked progress against key deliverables for change initiatives, identifying potential roadblocks and facilitating timely resolutions.
- Created training materials used to educate staff on new systems or processes as part of a major transformation effort.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized post-implementation reviews to assess project outcomes against original goals, providing insights for future initiatives.
Product Lead Engineer - Change & Problem Manager
Harman Connected Services
04.2018 - 01.2024
- Updated management on key developments and shared best practices with onshore counterparts to enhance collaboration.
- Ensure team performance as per agreed standards (SLA)
- Managed performance activities, including supervision, goal setting, and ongoing communication to foster employee engagement and development.
- Managed daily activities related to operations.
- Managing maintenance and auditing of Change Records in accordance to the process.
- Monitoring and ensuring change process controls are met - Adhere to change policies.
- Led process improvements and managed changes to streamline operations and ensure compliance.
- Imparts Change process training to the end users.
Technical Lead in Service Management
Cognizant Technology Services
10.2015 - 03.2018
- Acts as a SPOC for the Customer to provide the status update whenever a major incident occurs.
- Opened a Bridge, involving all relevant Resolver Groups, and facilitated discussions until Major incident resolution.
- Informing the key stakeholders on the status of the Major incident after getting the confirmed service restoration.
- Coordinating with the respective SMEs for speedy resolution of the Major Incident.
- Ensuring the Major incident is resolved within the SLAs agreed with the Customer.
- Implemented preventive actions to minimize service and business impact during high-resolution time.
- Conducted thorough analysis and prepared Major Incident Reports (MIRs) for each closed Major incident to identify improvement opportunities.
- Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents from happening in future.
- Ensuring that the causes for all Major incidents are analyzed and the root cause is identified (through coordinating with problem Management process).
- Conducting the training/knowledge sharing sessions across the teams/new joiners to avoid occurrence of the major incidents.
Change Coordinator
Accenture Services Pvt Ltd
Bengaluru Rural
07.2010 - 10.2015
- Coordinated change management initiatives across various business units.
- Collaborated with cross-functional teams to streamline implementation efforts.
- Monitored progress of change initiatives to ensure alignment with goals.
- Monitored changes throughout the organization and identified areas for improvement.
- Conducted training sessions to educate staff on the impact of changes on their roles and responsibilities.
- Created communication plans to inform employees about upcoming changes and their implications.
- Created and maintained documentation for change management processes.
- Provided guidance on best practices for managing organizational change.
Desktop Engineer
Northern Trust- An IBM Company
12.2007 - 07.2010
- Provided 24/7 support through voice, email, and chat to assist users.
- Delivered local desktop support using LANDesk Control v8.06, resolved issues to minimize downtime for users.
- Desktop support to the users within the firm and remote and telephonic support for all the regional offices.
- Providing support to remote users through VPN (RSA Secure ID/ Cisco/I-pass).
- Managed user passwords using P-Synch to ensure secure access.
- Installation of Application through LANDesk management Suite.
- Installed applications for users in Bangalore, London, and Chicago using LANDesk and Remote Desktop to ensure timely access to necessary tools.
- Maintenance of Virtual Machines through VMware Tool.
- Creations and implementation of Incidents through Remedy 7.
- Citrix based Database Applications support.
- Coordinated with GNOC team and server teams in London and Chicago during outage issues to facilitate quick resolution.
- Tools Worked On: Identity Manager, LANDesk, VMware Infrastructure, BMC Remedy 6 and Remedy 7, IBM Impact.
Education
Bachelor of Computer Applications - Computer Applications
Administrative Management College
Jayanagar01-2005
Skills
- Change management
- Change impact analysis
- Process improvement
- Continuous improvement
- Risk assessment
- Stakeholder engagement
- Cross-functional collaboration
- Training development
Roles And Responsibilities
Providing timely updates to the management and share best practices with onshore counterparts, Ensure team performance as per agreed standards (SLA), Responsible for all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement, review, and mentoring., Responsible for day to day management of activities on operations., Managing maintenance and auditing of Change Records in accordance to the process., Monitoring and ensuring change process controls are met - Adhere change policies., Driving process improvement and effectively managing changes., Imparts Change process trainings to the end users., Acts as a SPOC for the Customer to provide the status update whenever a major incident occurs., Opening a Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved., Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration., Coordinating with the respective SMEs for speedy resolution of the Major Incident., Ensuring the Major incident is resolved within the SLAs agreed with the Customer., Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high., Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed., Ensuring that all the resolution procedures are updated in the knowledge database / Work log., Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future., Ensuring that the causes for all Major incidents are analyses and the root cause is identified (through coordinating with problem Management process)., Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process., Conducting the training/knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents., Maintaining a tracker of all the Major P1's to ensure a proper communication is published & highlighting to the leadership.
Certification
- Certified Scrum Master
- ITIL V3 FOUNDATION
- ITIL V4 FOUNDATION
Timeline
Senior Change Manager
Circana India Private Ltd
02.2024 - Current
Product Lead Engineer - Change & Problem Manager
Harman Connected Services
04.2018 - 01.2024
Technical Lead in Service Management
Cognizant Technology Services
10.2015 - 03.2018
Change Coordinator
Accenture Services Pvt Ltd
07.2010 - 10.2015
Desktop Engineer
Northern Trust- An IBM Company
12.2007 - 07.2010
Bachelor of Computer Applications - Computer Applications
Administrative Management College