Sandeep Saindane
Navi Mumbai
Summary
Flexible and focused team player with expertise in customer relationship management, Relocation & Mobility proficiencies, strategic planning and Move management. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Relocation Destination Service Consultant
Self Employed
01.2021 - Current
- Specialist in origin surveys & Supervision (If required) for interstate, corporate and international relocation HHG and Pets.
- Identified and assessed clients' relocation needs, preferences, and budget constraints.
- Provided detailed information on destination cities, including demographics, education systems, cultural attractions, recreational activities, housing options and transportation infrastructure.
- Helping local moving companies on Move management, business development etc.
Assistant Manager - Client Service
AGS FOURWINDS INDIA PRIVATE LIMITED
08.2018 - 03.2020
- Preparing estimates of Domestic Movements, Pre-Move Survey, End to END Coordination, Providing clients with timely updates and status
- Efficiently communicate with current and prospective clients, providing any required information and maintaining correspondence throughout the removal process
- Providing help and advice to customers using your organization's products or services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by Site Supervisors
- Receive, coordinate & assign existing customer requests through Support Desk
- As a Move Coordinator I have handled a lot of documentation, and must process quotations, accurately entering any new data into the company's IT system, obtaining and completing any Insurance proposal forms and assisting the client with the successful completion and handing over of any claims documents
- Consultant must also provide full information of the area for the client, doing satisfactory research to provide the optimum customer service making sure that you have researched the client's specific needs or situation, i.e
- Do they have children or other dependent's and the services required in relation to these dependents
- Main tasks involve liaising with clients and updating and maintaining any paperwork regarding the removals job.
Key Account Executive (Imports and Domestic) - Mumbai
AGS FOURWINDS INDIA PRIVATE LIMITED
04.2014 - 08.2016
- Meeting with clients, Pre-Move Survey, Quotation, and Service Proposal for domestic operations
- Increase accounts revenue and identify fresh business opportunities
- Maintain client relations to build excellent reputation for service and business
- Develop relations between company and client, following details to ensure quick response to identified problems.
Residential Sales Consultant
Crown Relocations
11.2012 - 01.2014
- Initiating moves for Web Leads and Corporate Inquires
- Coordinating with client and arrange pre-move survey
- Conduct pre move survey Household, Commercial, Measure the Volume and Understand the Operational challenges
- Coordinating shipment forwarding with Traffic team
- Invoicing for the move coordinated
- Coordination of operation department / airlines / shipping lines/Operation team.
Summer Intern
Cunix Consultants (A Cunix Infotech Pvt. Ltd. Associate)
08.2012 - 12.2012
- Marketing & sales of CMMI, SIX SIGMA, QMS, training products
- Generated new development deals for a CUNIX development company that focuses on CORPORATE projects, including market analysis & Database management.
Customer service executive
Serco
01.2008 - 02.2010
- Listen and respond to customers' needs and concerns
- Provide information about products and services
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help to US based clients.
Education
Masters in Management Studies (MMS/MBA) - Marketing/Marketing Management
University of Mumbai
01.2012
Bachelor in Management Studies (BMS/BBA) - Marketing/Marketing Management
Pillai's college of commerce & science
01.2007
Skills
- International & Domestic HHG Relocations
- Mobility Services
- Pet Relocations
- Key Account Relationships
- Vendor Management
- Import Logistics
- Move Coordination
- Client Relations
- Pet Relocation
- Client Relationship Building
- Insurance and claims
- Microsoft Office Outlook
- Business Development
- Sales
- Quotes and Negotiations
Affiliations
- While completing MMS/MBA in 2011- 2012, I hosted an engineering campus festival called AREA 244 and managed the entire event.
- Maintainence secretary for Hostel Student Council for year 2011 -2012
- Assisted M/s PUMA India in setting up its first business location in Navi Mumbai. It was through personal reference
- Particpated in Dance & Fotball events in School.
Timeline
Relocation Destination Service Consultant
Self Employed
01.2021 - Current
Assistant Manager - Client Service
AGS FOURWINDS INDIA PRIVATE LIMITED
08.2018 - 03.2020
Key Account Executive (Imports and Domestic) - Mumbai
AGS FOURWINDS INDIA PRIVATE LIMITED
04.2014 - 08.2016
Residential Sales Consultant
Crown Relocations
11.2012 - 01.2014
Summer Intern
Cunix Consultants (A Cunix Infotech Pvt. Ltd. Associate)
08.2012 - 12.2012
Customer service executive
Serco
01.2008 - 02.2010
Masters in Management Studies (MMS/MBA) - Marketing/Marketing Management
University of Mumbai
Bachelor in Management Studies (BMS/BBA) - Marketing/Marketing Management
Pillai's college of commerce & science