Sandeep Sali

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept individual with more than 18 years working as Manager. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Proactive and meticulous Manager with over 15 years of experience in IT industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Customer-focused professional with successful 18-year career in IT sector. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Freshers and Senior positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Received company shares from both Symantec and Qualys, showcasing commitment and dedication.
• Successfully led teams ranging from 18 to over 50 members, demonstrating effective leadership skills.
• Conducted annual appraisals for teams at Symantec, Qualys, and Quick Heal.
• Achieved an impressive CSAT (Customer Satisfaction) score of 95% for my teams and Forced and motivated teams to achieve challenging Key Result Areas (KRA) targets.
• Played a pivotal role in determining contact/support center operational strategies through needs assessments.
• Excelled in maintaining high levels of customer relationship management, resulting in a high satisfaction index. Mentored team members, providing timely coaching and support to help them achieve their career goals. Successfully piloted the Cloud support team for SEP in Pune, while also managing ongoing responsibilities.
• Actively participated in global change management programs and demonstrated exceptional communication, presentation, and mentoring skills.
• Served as an integral part of the Sales Force for the Support team and acted as a Change Agent.
• Effectively managed client escalations and internal escalations in collaboration with the sales team.
• Generated reports that facilitated team career development and trend analysis.
• Proven track record in talent hiring and development.
• Possessed excellent interpersonal skills for successful coordination with global and cross-functional teams. and upheld meticulous work standards and displayed a strong commitment to integrity.
• Adapted well to evolving scenarios, with a penchant for quick learning and decision-making.
• Monitored call performance reviews and engaged in capacity planning.
• Contributed to the maintenance and improvement of contact/support center operations by identifying and resolving problems.
• Achieved human resource objectives by orienting, training, coaching, counseling, and reviewing job contributions.
• Prepared key performance indicator (KPI) reports by collecting, analyzing, and summarizing data and trends. Maintained and expanded professional and technical knowledge. Identified opportunities to improve staff balancing and overall operational performance.
• Liaised with support management and assisted in the development of strategic plans for operational activity. Implemented and managed operational plans, ensuring equal workload distribution.
• Monitored adherence to rules, regulations, and procedures.
• Received recognition, including the L3, L4, and Standing Ovation Awards upon joining IT at Symantec.
• Selected as a Top Talent by Symantec, highlighting exceptional performance and potential.