Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
SANDEEP SAPKALE

SANDEEP SAPKALE

Latur

Summary

Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Dedicated Banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful 11.6-year career in Banking sector. Dynamic successful applying Customer sales and services in busy business environment. Proactive and meticulous Manager with over 11.6 years of experience in Banking industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Manager with 11.6 years of experience in buying and selling securities. Demonstrated expertise in creating financial plans for individuals and organizations. Talented at presenting investment options based on customer needs and risk tolerance. Successfully retained clients by exceeding service expectations to increase customer satisfaction. Adept individual with more than 7 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience

Work History

GIB - CSC Area Head (ABCP)

HDFC Bank Ltd
- 12.2023
  • Focus on VLE to activate month on month Resolve Service issues and payout ,BC (Business currospondance )and BFA( Banking Facilitators )
  • Timely Audit of all BC’s for whole process happened as per bank and RBI Norms.
  • Meeting with BF AND BC Continuously village by village ,Identify potential take bulk activities to support them with all product Team members.
  • Focus on Big clients of GIB for bulk Business ,salary Accounts ,and other beneficiary accounts also
  • Maintain the relationship between KP’s and branches for Service to the clients of KP’s and timely payout also.
  • Focus on Indian Post Payment Bank business to the Bank ,timely activities with the all asset loan product RM.

Regional GIB - Relationship Manager (GOVT AND INSTITUTIONAL BANKING)

ICICI BANK
04.2019 - 06.2023
  • Worked as a Relationship Manager for Tasc and GBG Account to Open the Task and GBG Account for the 16 branches of our Region recently working at Osmanabad Pandharpur ,Latur (urban and semiurban )to service and maintain the Relationship with those clients, for better service maintain the relationships with our branches.
  • Provide the Solutions like CMS, DSB, Pay Direct, ATM Switch, H2H, I-Pay, ECO SYSTEM, PFMS, CTS CLEARING, IFSC CODE TO SUBMEMBER BANK, NACH, ETC for use of the account as a primary Account with us.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.

Branch Manager in Retail Banking (LCB BRANCH)

ICICI Bank
04.2016 - 03.2019
  • In charge of the financial operations and employees of the bank
  • Managing and leading bank staff to deliver exceptional customer service in branch.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Implemented service improvements to enhance sales cycle.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Complied with regulatory guidelines and requirements.
  • Resolved various issues impacting sales management and business operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Assistant Manager, Senior Officer & Officer in Retail banking

ICICI Bank
05.2012 - 04.2016
  • In charge of banking operation keen to know all the correct practices of day-to-day Branch banking operations.
  • Recommended and implemented successful strategies to maximize revenue.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Implemented and developed operational standards, policies and procedures.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
  • Provided strong leadership to enhance team productivity and morale.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Post-Graduation Diploma In Banking Operations -

NIIT –IFBI (INSTITUE OF FINANCE BANKING AND INSURANCE) PUNE

B.Sc. (Computer Science) -

S.R.T.M. University Nanded, COCSIT College, Latur

Higher Secondary (Class 12th) -

Vivek vardhini Higher Secondary School Deoni, Latur

SSC (CLASS 10th) -

Z.P.H.S. BOROL

Skills

  • Critical Thinking
  • Constructive Feedback
  • Operational Efficiency
  • Branch Operations
  • Workflow Optimization
  • Report Writing
  • Customer Satisfaction
  • Customer Service Management
  • Compliance Requirements
  • Reading Comprehension
  • Sales Expertise
  • Maintaining Clean Work Areas
  • Strategic Business Initiatives
  • Administrative Leadership
  • Retail Knowledge
  • Team Goals
  • Support Oversight
  • Handling Complaints
  • Retail Objectives

Languages

English
Hindi
Marathi

Personal Information

  • Marital Status: Married
  • Date of Birth: 06/24/90

Timeline

Regional GIB - Relationship Manager (GOVT AND INSTITUTIONAL BANKING)

ICICI BANK
04.2019 - 06.2023

Branch Manager in Retail Banking (LCB BRANCH)

ICICI Bank
04.2016 - 03.2019

Assistant Manager, Senior Officer & Officer in Retail banking

ICICI Bank
05.2012 - 04.2016

GIB - CSC Area Head (ABCP)

HDFC Bank Ltd
- 12.2023

Post-Graduation Diploma In Banking Operations -

NIIT –IFBI (INSTITUE OF FINANCE BANKING AND INSURANCE) PUNE

B.Sc. (Computer Science) -

S.R.T.M. University Nanded, COCSIT College, Latur

Higher Secondary (Class 12th) -

Vivek vardhini Higher Secondary School Deoni, Latur

SSC (CLASS 10th) -

Z.P.H.S. BOROL
SANDEEP SAPKALE