Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandeep Shankar

Pune,Pune

Summary

Skilled Technical Support Consultant with experience in the Healthcare , Mortgage and Banking  industry. Familiar with Incident management  .

Overview

15
15
years of professional experience
1
1
Certification

Work History

Support Consultant

Allscripts
Pune, MH
02.2016 - Current
  • Collaborated with clients from concept through final delivery of product or service.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Directed onsite training for business users to maximize productivity.

Customer Service Executive

Teak staffing PVT LTD
Pune , MH
03.2015 - 02.2016
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.

Technical Support Consultant

Brahmini Technologies Pvt. Ltd.
Pune, MH
01.2014 - 03.2015
  • Worked directly with Development Team  to achieve permanent Fix  .
  • Researched and updated all required materials needed for firm and partners.
  • Performed initial client assessment and analysis to begin research process.

Technical Support Executive

BNY Mellon Technologies
Pune, MH
07.2012 - 01.2014
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved problems with malfunctioning products.
  • Activated accounts for clients interested in new services.
  • Researched, troubleshot and resolved complex problems independently.

Senior Customer Care Executive

American Home Mortgage Servicing India
Pune, MH
07.2010 - 06.2012
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Trained staff on operating procedures and company services.
  • Maintained accurate records of past due customer account activity.

Education

High School Diploma -

Sardar Dastur Hoshang Boys High School
Pune, MH, India
2005

High School Diploma -

st. Patrick's college of Commerce
Pune, MH, India
2007

GED - undefined

Vidya Bhavan College Of Commerce
Pune, MH, India
2011

Skills

  • Adherence to high customer service standards
  • Customer-focused
  • Quick learner
  • International sales support
  • Exceptional communication skills
  • Microsoft MSCA/MCSE Certified 461,462 SQL Server 2012/2014
  • Effective problem solver
  • Data privacy applications
  • System upgrades
  • Remote access technology

Certification

  • Microsoft Certified Professional (MCP)
  • *461: Querying Microsoft SQL Server 2012/2014
  • *462: Administering Microsoft SQL Server 2012/2014 Databases

Timeline

Support Consultant

Allscripts
02.2016 - Current

Customer Service Executive

Teak staffing PVT LTD
03.2015 - 02.2016

Technical Support Consultant

Brahmini Technologies Pvt. Ltd.
01.2014 - 03.2015

Technical Support Executive

BNY Mellon Technologies
07.2012 - 01.2014

Senior Customer Care Executive

American Home Mortgage Servicing India
07.2010 - 06.2012

High School Diploma -

Sardar Dastur Hoshang Boys High School

High School Diploma -

st. Patrick's college of Commerce

GED - undefined

Vidya Bhavan College Of Commerce

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Sandeep Shankar