Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
OfficeManager
Sandeep Sharma

Sandeep Sharma

Inside Sales
Noida

Summary

A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 17+ years. Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully.

- Used instincts, insight, judgment, and timing to succeed on the tough deal.

- Operations Management focusing on maximizing customer satisfaction, process compliance, etc.

- Process improvement initiatives to achieve maximum efficiency in various operations

-Abilities in coordinating with internal/external customers/vendors for running successful business operations and experience of implementing procedures and service standards for business excellence.

- Adroit in ensuring delivery of high-quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services.

-Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
18
18
Certifications
2
2
Languages

Work History

Inside Sales Manager

CitiXsys - iVend Retail
10.2018 - 06.2023
  • IVend Cloud is a Software as a Service ofering that encompasses the full capabilities of the iVend Retail omnichannel solution suite with fully managed services delivered via a hosted infrastructure
  • Designed for cost-efective expansion, streamlined operations, quicker speed to market, and the fexibility to scale up or down, iVend
  • Cloud includes complete retail management with software modules for POS, mPOS, eCommerce, Loyalty, Digital Passes and Reporting & Analytics, and out-of-the-box integration to SAP Business One, S/4 HANA, ECC 6.0, IS-Retail, Sage 300cloud, and X3, Microsoft Dynamics 365 Business Central and Magento eCommerce
  • Current Roles & Responsibilities-
  • 0 Identify and Build Value Proposition for Strategic Accounts
  • 0 Inside Sales
  • 0 Understanding Client Needs and Requirements
  • 0 Liaison with CTO's, CXO's, and Business Decision Makers to Generate Business
  • 0 Exchange Retail Technology Updates
  • 0 Conduct iVend Retail Management Suite Presentation/ Demo in collaboration with Channel Sales Team
  • 0 Business Development and Key Account Management
  • 0 Build and Nurture Prospect Relationships
  • 0 Source new sales opportunities through various channels

Account Manager

eTeam
09.2015 - 04.2018
  • Prioritized daily workfows including all inbound calls quotes and sales-related inquiries
  • 0 ERP Software sales B2B (Blueforce – TLM, HCM Software)
  • 0 Set up new accounts and established customer credit and set up payment methods
  • 0 Managed and recorded all leads from outbound telephone marketing
  • 0 Contacted new and existing customers to discuss how their needs could be met with specifc products and services.

Senior New Account Analyst

American Express
02.2013 - 08.2014
  • Managed new account openings and verifcation for new card members
  • 0 Taking requests for balance transfer and line increase
  • 0 Maintained and updated customer databaseHandled consumer inquiries related to New accounts, Balance transfer and Line increase
  • 0 Prepared management reports related to customer queries
  • Maintaining sample scores through customer feedback.

Senior Sales Advisor

Think Exam
02.2010 - 02.2013
  • Managed sales for Ginger Webs ORM and Online Exam Software through inbound and outbound sales calls
  • 0 Increased sales with excellent customer service levels and developed good relationships with regular customers
  • 0 Maintained order entries
  • 0 Maintained sales trackers and call queries.

Corporate Trainer

06.2006 - 01.2010
  • Managed Training sessions for graphic and web designing
  • 0 Front End Programming- Action Script, Lingo Script, HTML, CSS, C#
  • 0 E-learning development
  • 0 Designing Logos, Website, Brochures, Web Ads etc
  • 0 Making Presentation
  • 0 Trained over 800 trainees in graphic and web designing

Education

MIBM GLOBAL - Business Administration

SETH PADAM CHAND JAIN INSTITUTE
01.2013 - 04.2014

Bachelor of Business Administration (B.B.A - Business, Management

01.2003 - 04.2006

Skills

Product branding

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Certification

Google Analytics - Google

Accomplishments

  • Achieved a target of generating over 120+ qualified leads in North Amrica region through effectively helping with social media awareness and data research methodology to have better qualification rate for generated leads.

Timeline

Inside Sales Manager

CitiXsys - iVend Retail
10.2018 - 06.2023

Account Manager

eTeam
09.2015 - 04.2018

Senior New Account Analyst

American Express
02.2013 - 08.2014

MIBM GLOBAL - Business Administration

SETH PADAM CHAND JAIN INSTITUTE
01.2013 - 04.2014

Senior Sales Advisor

Think Exam
02.2010 - 02.2013

Corporate Trainer

06.2006 - 01.2010

Bachelor of Business Administration (B.B.A - Business, Management

01.2003 - 04.2006
Sandeep SharmaInside Sales