Sandeep Sharma

• Dispute/Claims Analysis to identify and investigate claims raised by active members of Fintechs • Preventing services & products from being used for Money Laundering, Fraud & Terrorist Financing • Monitoring & investigating AML alerts. • Managing day-to-day operations to ensure smooth migration through opportunity identification in collaboration with process experts for process improvisation • Providing key oversight of KYC Onboarding Team, applying a risk based and policy focused approach • Managing the performance of the required KYC screening on existing clients by ensuring all documentation and corroboration information is on file as per the Global KYC Procedures • Analyzing client data, documentation and negative news in order to determine Client Risk Profile as established under the Global KYC Procedures

As an Amazon Seller Support Officer, I was responsible for providing assistance and guidance to sellers utilizing the Amazon platform to manage their businesses. My role involved addressing seller inquiries, resolving account-related issues, and ensuring sellers' compliance with Amazon's policies and guidelines. I serve as a primary point of contact for sellers, offering proactive support to help them optimize their selling experience and navigate the various tools and features available on the platform.

As a Senior Technical Support Officer (Level 1), I played a pivotal role in providing frontline technical assistance and support to users within our organization. Leveraging my expertise and experience, you ensure the smooth operation of IT systems and troubleshoot technical issues promptly. My responsibilities include resolving basic to intermediate technical problems, escalating complex issues when necessary, and maintaining accurate records of support tickets and resolutions. Additionally, I was involved in training and documentation to enhance overall system efficiency and user proficiency.

My role was in facilitating the setup and maintenance of bank accounts for customers. Mostly responsible for ensuring smooth onboarding processes for new clients, managing account modifications, and addressing customer inquiries related to account maintenance.