Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
SANDEEP SHARMA

SANDEEP SHARMA

Medical & Physiotherapy Equipment Supervisor
Gurugram

Summary

Experienced Medical & Physiotherapy Equipment Manufacturing unit Supervisor skilled in technical training, Store Handling , Production manager , warehouse team leader , problem solving, and customer service. Successfully directed daily operations, ensuring compliance with safety regulations while maintaining high service standards and optimizing workflow efficiency

Overview

21
21
years of professional experience
3
3
Languages

Work History

Medical & Physiotherapy Equipment Supervisor

Spanco Industries
02.2006 - Current

Provided key technical support and effectively supervised daily team execution.

  • Directed daily operations, preventive maintenance schedules for medical equipment and physiotherapy devices.
  • Diagnose and repair complex mechanical and electromedical devices through precise maintenance and calibration.
  • Supervised junior technicians, providing hands-on technical training and safety protocol guidance.
  • Streamlined stock and inventory management for critical spare parts and diagnostic tools.
  • Coordinate vendor and contractor activities for equipment repairs and parts procurement.
  • Actively engaged in continuous improvement through ongoing professional development and technical upskilling.
  • Collaborated with team members to support target results achievement efforts.
  • Maintained clean, safe working environments to reduce accident risks.
  • Managed customer complaints through calm, clear communication and structured problem-solving.
  • Achieved service time targets while maintaining required quality standards throughout operations.
  • Engage customers to understand needs and deliver excellent service consistently.
  • Identified issues, analyzed information, and provided practical solutions to problems.
  • Resolved customer queries and problems through effective communication and step-by-step solutions.
  • Handled customer concerns, resolving inquiries and coordinating follow-up when needed.
  • Assumed additional tasks to support team success and daily operations effectively.
  • Supervised daily production activities, monitored employee performance, and addressed inefficiencies to optimise workflow.
  • Planned and communicated daily manufacturing tasks and targets.
  • Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.

Supervisor

Spanco Industries
02.2006 - Current
  • Directed daily supervisory activities, delegating manufacturing and maintenance tasks for continuity.
  • Supervised team performance reviews, evaluated staff, delivered constructive feedback.
  • Enforced strict adherence to occupational health, environmental, and safety regulations.
  • Inspected assembly phases and operational workflows for repair quality and compliance.
  • Managed departmental budgets, monitored stock levels, and tracked spending trends for accuracy.
  • Act as liaison between staff and senior management during team conflicts promptly.
  • Maintained high standards of cleanliness and organisation in the workplace.
  • Gave clear staff instruction to achieve production output.
  • Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Monitored worker behaviours and enforced standards for consistent safety protections.

Production Manager

Spanco Industries
02.2006 - Current
  • Managed daily production operations across manufacturing facilities, optimising workflow scheduling.
  • Implemented rigorous QA and QC protocols for strict GMP and ISO adherence.
  • Managed departmental operating budgets, identifying cost-saving opportunities and operational improvements.
  • Directed plant maintenance schedules and machinery overhaul programs with engineering teams.
  • Supervised and mentored 50+ production staff through training and evaluations.
  • Instated occupational health and safety protocols through regular hazard audits and reviews.
  • Managed daily operations in production facility, optimising workflow and enhancing efficiency.
  • Implemented quality control procedures, significantly reducing waste and improving product standards.
  • Developed and maintained production schedules, ensuring timely delivery of products to clients.

Store Manager

Spanco Industries
02.2006 - Current
  • Directed daily store operations, managing inventory levels, staffing schedules, service standards.
  • Oversaw inventory management activities and documented loss prevention measures to curb shrinkage.
  • Provided financial oversight by controlling store budgets and managing operational expenses.
  • Recruited, trained, and mentored retail team, setting clear performance objectives.
  • Analyzed sales data and customer trends to execute merchandising and upselling strategies.
  • Managed customer relationship activities by handling complex inquiries and complaints promptly.
  • Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
  • Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
  • Managed store budget, controlling expenses to ensure financial targets were met.
  • Stored stock safely and securely to maintain quality of goods.
  • Merchandised displays to showcase new and popular items.
  • Actioned customer feedback to improve product and service provisions.

Warehouse Team Leader

Spanco Industries
02.2006 - Current
  • Led daily warehouse operations, supervising picking, packing, loading, and dispatch activities.
  • Mentored warehouse operatives on equipment operation, material handling, safety regulations.
  • Implemented inventory management protocols and conducted regular stock audits to minimize discrepancies.
  • Streamlined inbound and outbound logistics workflows with suppliers and couriers coordination.
  • Managed staff shift rotas and allocated labor resources for peak coverage.
  • Managed daily facility inspections and tracked issues affecting operations.
  • Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
  • Trained, guided and evaluated warehouse workers, increasing performance and productivity rates.
  • Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
  • Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.

Education

Bachelor of Arts - Production Manager

Jiwan Jyoti Public School
Gurgaon, India
04.2001 -

Skills

Equipment maintenance

Technical training

Mechanical troubleshooting

Inventory management

Vendor coordination

Workflow optimization

Production scheduling

Mechanical maintenance

Mechanical hand and power tools

Safety awareness

Equipment repairs

Technical testing

Product knowledge

Computer literacy

Advanced excel competency

Time efficiency

Customer service

Team leadership

Problem solving

Team work

Innovative problem solving

Problem solver

Operational decision making

Staff supervision

Training staff

Supervisory leadership

Technical communication

Languages

English
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)

Timeline

Medical & Physiotherapy Equipment Supervisor

Spanco Industries
02.2006 - Current

Supervisor

Spanco Industries
02.2006 - Current

Production Manager

Spanco Industries
02.2006 - Current

Store Manager

Spanco Industries
02.2006 - Current

Warehouse Team Leader

Spanco Industries
02.2006 - Current

Bachelor of Arts - Production Manager

Jiwan Jyoti Public School
04.2001 -
SANDEEP SHARMAMedical & Physiotherapy Equipment Supervisor