Niha Singh
Bangalore
Summary
Highly motivated and results-driven professional with a proven track record of achieving top-notch outcomes. Adaptable and collaborative, excels in navigating through various challenges with ease. Dedication to excellence and ability to seamlessly transition into new environments make a valuable asset to any team. Strong work ethic and positive attitude ensure exceptional results in every task undertaken.
Overview
16
16
years of professional experience
Work History
Strategic Business Consultant
DynPro India
02.2024 - Current
- Evaluated market trends to identify new business opportunities, leading to increased revenue generation.
- Managed high-profile client engagements, consistently delivering exceptional results that exceeded expectations for both parties involved.
- Provided expert guidance during merger and acquisition efforts to ensure seamless integration between organizations while minimizing disruptions to ongoing operations.
- Conducted in-depth financial analysis to identify potential investment opportunities, contributing to the overall profitability of the organization.
- Increased client satisfaction by identifying and addressing critical business needs through strategic analysis and planning.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Strengthened client relationships, providing ongoing support to ensure continued success in achieving their business objectives.
- Implemented successful process improvements for increased efficiency and cost savings by conducting thorough assessments of existing systems.
- Collaborated with cross-functional teams for successful project implementation, ensuring alignment with overall company goals.
Business Analyst
Intellioz Solutions India Pvt Ltd
06.2022 - 12.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Software Engineering Analyst
Bizinnovative Software Pvt Ltd
08.2009 - 05.2022
- Worked in team-driven environments and communicated effectively with stakeholders.
- Collaborated with cross-functional teams to ensure seamless integration of software components.
- Installed and configured software applications and tested solutions for functionality.
- Reduced development time by implementing Agile methodologies and iterative development processes.
- Explained highly complex information in terms that were easily understood by non-technical people.
- Improved client satisfaction by providing customized data-driven solutions for their business needs.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
Education
Masters - Finance (Distance Learning)
Symbiosis Institute of Management Studies
01.2008
Masters in Science(MS) - undefined
Punjabi University
01.2005
Bachelors in Science(BSc) - undefined
Punjab University
01.2003
Grade 12th -
Kendriya Vidyalaya
05-2000
Grade 10th -
Kendriya Vidyalaya
06-1998
Certificate - Strategic Management
Indian Institute of Management Bangalore
Bengaluru, India01-2023
Professional Scrum Master - Project Management
Scrum.org
01-2022
Skills
- Business strategy development
- Project Management
- Cross-functional collaboration leader
- Effective problem resolution
- Artistic problem-solving
- Strategic leadership
- Digital transformation
- Innovation management
- Planning and execution
- Customer service management
- Strategic planning
- Continuous improvement
- Process improvement
- Data analytics
- Cost reduction
- Customer service
- Effective communication
- Organizational management
- Business planning
PERSONAL INFORMATION
Languages known: English, Hindi
Timeline
Strategic Business Consultant
DynPro India
02.2024 - Current
Business Analyst
Intellioz Solutions India Pvt Ltd
06.2022 - 12.2024
Software Engineering Analyst
Bizinnovative Software Pvt Ltd
08.2009 - 05.2022
Masters in Science(MS) - undefined
Punjabi University
Bachelors in Science(BSc) - undefined
Punjab University
Masters - Finance (Distance Learning)
Symbiosis Institute of Management Studies
Grade 12th -
Kendriya Vidyalaya
Grade 10th -
Kendriya Vidyalaya
Certificate - Strategic Management
Indian Institute of Management Bangalore
Professional Scrum Master - Project Management
Scrum.org
Similar Profiles
SANTHOSH REDDY MADHIREDDYSANTHOSH REDDY MADHIREDDY
FileNet Administrator at DynPro IndiaFileNet Administrator at DynPro India
Laxman ReddyLaxman Reddy
Associate Alteryx Consultant at Dynpro IndiaAssociate Alteryx Consultant at Dynpro India
Sabarinath PepakayalaSabarinath Pepakayala
Senior Software Engineer at Dynpro India Pvt LtdSenior Software Engineer at Dynpro India Pvt Ltd
SHANMUGAM RSHANMUGAM R
Technical Lead -IT at Intimetec Vision soft Pvt LtdTechnical Lead -IT at Intimetec Vision soft Pvt Ltd
Pooja MukundanPooja Mukundan
Associate - RMC Governance Officer at J P Morgan Chase & CoAssociate - RMC Governance Officer at J P Morgan Chase & Co