SANDEEP SHINDE
Mumbai
Summary
Dynamic technical service manager with a proven track record at Transasia Bio-Medicals Ltd., enhancing service turnaround by 25% and ensuring 100% compliance with quality standards. Skilled in team leadership and advanced troubleshooting, I excel in driving process improvements and fostering strong customer relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager – Technical Service
Transasia Bio-Medicals Ltd.
Mumbai
2022 - Current
- Lead nationwide technical service operations supporting 1,000+ diagnostic instruments across multiple regions.
- Improved service turnaround time by 25% through optimized engineer allocation and escalation management.
- Reduced instrument downtime by 30% by implementing preventive maintenance SOP and root cause analysis.
- Ensured 100% compliance with internal quality standards and regulatory service requirements.
Manager – Technical Support
Meril Diagnostics Pvt. Ltd.
Mumbai
2017 - 2022
- Trained 100+ engineers and distributors on installation, maintenance, and troubleshooting.
- Resolved high-priority technical escalations, improving customer satisfaction scores by 15%.
- Standardized troubleshooting documentation, reducing repeat service calls by 18%.
- Supported new product installations and post-launch technical stabilization.
Assistant Manager – Technical Support
Transasia Bio-Medicals Ltd.
Mumbai
2008 - 2017
- Managed and mentored a team of 40+ service engineers across PAN India.
- Handled complex technical escalations for hematology and biochemistry platforms.
- Improved spare parts utilization efficiency by 20% through demand forecasting.
Senior Service Engineer
Unique Diagnostics
Mumbai
2002 - 2008
- Installed and commissioned diagnostic instruments at 150+ customer locations.
- Performed preventive and corrective maintenance, achieving first-time fix rate above 90%.
- Maintained accurate service records and compliance documentation.
- Managed AMC/CMC contracts exceeding INR 1+ crore annually, improving renewal rate by 20%.
Education
MEM Certificate Course - Medical Equipment Maintenance
Shri Bhagubhai Mafatlal Polytechnic & College of E
Mumbai01.2002
Bachelor of Science (B.Sc.) - Physics and Electronics
University of Mumbai
Mithibai College Of Science01-2001
Skills
- Technical Service Operations Management
- Team Leadership
- Coaching & Training
- Advanced Instrument Troubleshooting
- Customer Relationship Management (CRM)
- Inventory & Spare Parts Optimization
- Regulatory Compliance & Quality Documentation
- Preventive & Corrective Maintenance
- Process Improvement & Cost Reduction
- AMC / CMC Contract Management
- MIS Reporting
- Microsoft Office
Certification
- Beckman Coulter 3 PDA – Mumbai
- Roche Electrolyte and Blood Gas – Mumbai
- DIRUI 5 PDA – Online (China)
Personal Information
- Date of Birth: 12/07/80
- Marital Status: Married
Awards
- Achiever Award, Transasia Bio-Medicals Ltd.
- 2011
- 2016
- Best Engineer Award, Unique Diagnostics
- 2003
- 2004
References
Available upon request
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Instrument Expertise
Beckman Coulter, Sysmex, DIRUI, Meril, ERBA, Meril, Organo Technica, Mindray, Meril, Meril, Dynex, Roche, MEDICA, Meril, Medconn, Robonic SAA Biochemistry
Timeline
Manager – Technical Service
Transasia Bio-Medicals Ltd.
2022 - Current
Manager – Technical Support
Meril Diagnostics Pvt. Ltd.
2017 - 2022
Assistant Manager – Technical Support
Transasia Bio-Medicals Ltd.
2008 - 2017
Senior Service Engineer
Unique Diagnostics
2002 - 2008
MEM Certificate Course - Medical Equipment Maintenance
Shri Bhagubhai Mafatlal Polytechnic & College of E
Bachelor of Science (B.Sc.) - Physics and Electronics
University of Mumbai