SANDEEP SHRESTHA PRADHAN
Bangalore
Summary
Motivated and detail-oriented professional with 7 years of experience in customer service and a strong interest in transitioning into digital marketing. Proven ability to handle high-pressure environments, solve customer issues efficiently, and improve client satisfaction. Seeking to apply communication, problem-solving, and project management skills in a digital marketing role to drive brand engagement and online visibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Genius Consultants
06.2017 - 11.2023
- Managed and resolved customer inquiries via phone, email, and live chat, maintaining a customer satisfaction rate.
- Identified customer pain points and provided feedback to improve products and services.
- Recognized for achieving top ratings in customer satisfaction surveys across multiple months.
Associate Consultant
Adecco India Pvt. Ltd.
12.2023 - 09.2024
- Collaborated with internal departments to expedite resolutions for escalated customer issues.
- Documented and tracked all customer interactions in CRM software, ensuring up-to-date records.
Education
Bachelor of Business Management -
Bangalore University
Bengaluru, India02-2017
Skills
- Customer Relationship Management (CRM)
- Digital Marketing (SEO, PPC, SMM )
- Email Marketing Campaigns (Basic)
- Google Analytics (Basic)
- Landing page design
- Canva (Basic)
Certification
Diploma in Digital Marketing from Learn Digital Academy,Bengaluru
Digital Marketing Project
- Developed and executed targeted marketing campaigns on Google ads and social media, resulting in an increase in website traffic
- Implemented SEO strategies that improved website traffic enhancing online visibility and positioning the company.
- Created a landing page for institute project for lead generation using Google ads lead campaign
- Developed and launched a responsive and user-friendly website (www.penguinchoices.com) focused on impact of blue light on our eyes,Developed a shop page and added dummy products to simulate an e-commerce setup
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Upper intermediate (B2)
Timeline
Associate Consultant
Adecco India Pvt. Ltd.
12.2023 - 09.2024
Customer Service Representative
Genius Consultants
06.2017 - 11.2023
Diploma in Digital Marketing from Learn Digital Academy,Bengaluru
Bachelor of Business Management -
Bangalore University
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