SANDEEP SHUKLA
MUMBAI
Summary
Accomplished Store Manager with a strong focus on implementing strategies that maximize operational performance and profitability. Known for leadership in team development, inventory management, and customer satisfaction initiatives. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
11
11
years of professional experience
Work History
Store Manager
ACCESSORIZE LONDON
MUMBAI
02.2020 - Current
- Oversaw daily store operations and maintained compliance with company policies.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained and developed staff to enhance customer service and operational efficiency.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Drafted detailed reports on store performance for upper management review.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Senior Associate
UCB ( UNITED COLORS OF BENETTON )
MUMBAI
11.2014 - 12.2019
- Coordinated visual merchandising efforts to create appealing store displays.
- Analyzed data and created reports for senior management.
- Assisted customers with product selection and provided excellent service.
- Maintained merchandise displays and ensured store cleanliness.
Education
Bachelor of Arts - B.A ( BACHELOR OF ARTS )
CSJM
UTTAR PARDESH 07-2015
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Sales strategy development
- Employee training
- Team leadership
- Data analysis
- Operational compliance
- Customer service improvement
- Performance reporting
- Staff scheduling
- Problem solving
- Communication skills
- Time management
- Adaptability
- Sales analysis
- Marketing and promotions
- Team building and leadership
- Sales expertise
- Store operations
- Staff performance improvement
- Leading staff meetings
- Store opening and closing procedures
- Store merchandising
- POS systems
- Shift checklists
- Customer feedback analysis
- Team motivation
- Market analysis
- Strategic thinker
- Customer service management
Languages
HINDI, ENGLISH
First Language
English
Elementary (A2)
A2
Affiliations
- Customer loyalty: Launched a new customer loyalty program that resulted in a 30% increase in repeat business, and enhanced customer retention
- Enhanced service standards: implemented a new customer feedback system that directly informed staff training, leading to a 25% increase in customer satisfaction scores
- Omnichannel integration: Provided training on new e-commerce platforms and curbside pickup procedures, ensuring a seamless experience for customers across online and in-store channels.
Timeline
Store Manager
ACCESSORIZE LONDON
02.2020 - Current
Senior Associate
UCB ( UNITED COLORS OF BENETTON )
11.2014 - 12.2019
Bachelor of Arts - B.A ( BACHELOR OF ARTS )
CSJM