Summary
Overview
Work History
Education
Awards And Activities
Timeline
Generic

Sandeep Silimkar

Mumbai,MH

Summary

Senior-level advisor with broad experience and readiness for high-impact advisory roles. Skilled in strategic planning, problem-solving, and effective communication. Strong focus on team collaboration and driving results, adaptable to changing needs. Known for reliability and building trust within teams and organizations.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Senior Advisor

WTW
06.2015 - Current
  • Coordinate with multiple insurers and TPAs to gather claim information for current and previous policy years.
  • Coordinate with the Broking Team and the Insurer to arrange the necessary documents for the timely procurement of detailed claim information.
  • Summarize loss data based on frequency, severity, and high-value claims.
  • Ensure documents are made available to the Broking Team on a timely basis for client meetings.
  • Work with the technical team toward process improvement.
  • Highlight amendments needed to process documents and resources on a timely basis for smooth functioning.
  • Automated the process of cleansing, sorting, and arranging loss data from the top three carriers, thus saving five minutes of manual effort per loss document.
  • Developed a VBA-Macros-based Self-Assignment Tracker to automate monthly work allocation for the department.
  • Automation helped leads save hours of time spent in work allocation.
  • Reduction in the to-and-fro of emails for work tracking between associates, analysts, and leads by 90%.
  • Enhanced Time and Follow-up Tracker for the Claims Team.
  • Enhancement helped the team auto-generate the next follow-up date, making it easy to track follow-ups, all under one single screen.

Senior Customer Service Associate

Accenture Services Pvt. Ltd.
10.2014 - 06.2015
  • Resolve employee queries and requests received via calls, tickets, and email.
  • Making employees aware of all the medical benefits available to them.
  • Help them enroll for medical benefits during the enrolment period.
  • Assist leads, managers, and HRBPs in solving employee issues.
  • Work with them in enrolling contract employees, and rehire ex-employees.
  • Action terminations and severance, while following various state laws, ensure employees receive accurate compensation.
  • Coordinate with various internal departments, like Payroll, Garnishment, and Benefits, to action requests from Managers and HRBPs.

Customer Service Representative

Tech Mahindra Business Services Ltd.
07.2008 - 06.2014
  • Coordinate between customers and the Network Team to resolve network-related issues.
  • Gather and analyze site-wise network issues, identify network outages, and work with the Network Team to fix those.
  • Generate an Excel-based site-wise network trend report, and highlight it to management and the network team.
  • Pairing with newcomers to accelerate knowledge transfer and cultural integration.
  • Guiding newcomers with process KPIs, strategizing a plan to achieve those while delivering customer satisfaction.
  • Provide floor support to new and tenured employees to bridge the knowledge gap, helping with effective query resolution.
  • Analyze escalation and reach out to customers to resolve their issues.
  • Conducting daily huddles to keep the team updated on process changes and trending issues.
  • Engaging team members to discuss key challenges to deliver effective customer resolution.

Education

Bachelor of Science - Physics

Bhavan’s College, Mumbai University
04.2001 -

Diploma - HTML, VBA, SQL, MS Access

NIIT

Computer Hardware Maintenance - Networking & Multimedia

Government Polytechnic Mumbai

Awards And Activities

  • Spot Award, For automating the process of cleansing, sorting, and arranging loss data from the top three carriers.
  • RnR Award, For developing a VBA-Macros-based Self-Assignment Tracker to automate monthly work allocation.
  • Organizing team-building and engagement activities., Fostering collaboration, enhancing communication, and building trust within team and department.

Timeline

Senior Advisor

WTW
06.2015 - Current

Senior Customer Service Associate

Accenture Services Pvt. Ltd.
10.2014 - 06.2015

Customer Service Representative

Tech Mahindra Business Services Ltd.
07.2008 - 06.2014

Bachelor of Science - Physics

Bhavan’s College, Mumbai University
04.2001 -

Computer Hardware Maintenance - Networking & Multimedia

Government Polytechnic Mumbai

Diploma - HTML, VBA, SQL, MS Access

NIIT

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