Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Job Profile
Technical Skills And Certification
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic

SANDEEP SINGH

Gurugram

Summary

To pursue a dynamic and challenging career with an organization of repute and integrating my own goals with the organization’s, so as to become a catalyst in each other’s growth. Team player with ability to perform individually. Target oriented, punctual and believer of smart-work. Excellent communication and interpersonal skills. Overrall Experience of 9 years in Debt management, expertise in variety of debt collection product like credit card, business Loans, Consumer finance, Personal loan, Education Loan pan india locations. Expertise in managing inhouse collections teams as well as external collection agencies Expertise in collection strategy planning. Excellent experience of dialer and manual.

Seeking a Good position in an esteemed organization that would help me expand my knowledge of the domain and put my financial reporting and planning skills to good use. Seeking an opportunity to apply my advanced knowledge of Debt Collection, Operation Management, Data Analysis, Fintech, Edtech, and Nbfc and my experience with team-building and development.

Overview

10
10
years of professional experience

Work History

Collection Team Leader

Sunstone Eduversity Pvt Ltd
08.2021 - Current

Senior Executive

Ge Sbi Card And Payment Services Ltd
11.2019 - 08.2021

Sub matter Expert in Collection

Paisa Bazaar Marketing And Consulting pvt ltd
01.2019 - 11.2019

Senior Telecaller

HDB Financial Services pvt ltd
05.2015 - 01.2019

Collection Executive

Aegis BPO
04.2014 - 05.2015

Education

Bachelor of Science -

Dr. Ram Manohar Lohia Avadh University.

Class – XII -

Class - X -

Skills

  • Able to communicate and interact effectively with individuals at all levels Able to develop implement news stem when necessary
  • Able to follow direction and work independently
  • Able to learn quick procedures, methods and new technology
  • Excellent communication and negotiation skills
  • Able to work any shift or many hours as necessary
  • Maintain a professional attitude at all times

Accomplishments

  • Highest money collection. Got an appreciation letter for an outstanding performance.
  • Many Times Awarded Star Performer and Employee of the Month.

Languages

English
Hindi

Job Profile

Contact customers by phone to remind them of overdue payments. Review customers' profile and introduce the most effective collection actions. Follow up with customers with overdue payments through calling. Negotiate payment schedule that will ensure maximum profitability and account settlement other customer Resolving customer grievances, disputes and service issues and providing settlement as per mutual understanding between bank and customer on payments. Expert Skip Tracing. Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned.

Technical Skills And Certification

  • Excellent Knowledge of pivot table, Vlookup etc.
  • Excellent knowledge of MS Excel, MS Word, MS Powerpoint, MS Office.
  • Excellent Knowledge of Advance Excel Tools, Pivot Table, Vlookups, Importrange, Conditional Formating, Excel Macros, etc
  • Excellent knowledge of google sheets.
  • DRA Certified from Indian institute of banking and Finance
  • Excellent Computer Knowledge.

Personal Information

  • Date of Birth: 05/20/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Hobbies and Interests

  • Listening to music
  • Swimming
  • Reading

Disclaimer

I hereby declare that all the details furnished here are true to the best of my knowledge and belief.

Timeline

Collection Team Leader

Sunstone Eduversity Pvt Ltd
08.2021 - Current

Senior Executive

Ge Sbi Card And Payment Services Ltd
11.2019 - 08.2021

Sub matter Expert in Collection

Paisa Bazaar Marketing And Consulting pvt ltd
01.2019 - 11.2019

Senior Telecaller

HDB Financial Services pvt ltd
05.2015 - 01.2019

Collection Executive

Aegis BPO
04.2014 - 05.2015

Bachelor of Science -

Dr. Ram Manohar Lohia Avadh University.

Class – XII -

Class - X -

SANDEEP SINGH