Dedicated Dairy Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Dy Manager QA
Verka
08.2017 - Current
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Performed statistical analyses to gather data for operational and forecast team needs.
Pursued every opportunity to learn about business at all levels and improve team member support.
Supervised and motivated 160 staff employees.
Supported general manager in loss prevention efforts.
Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed budgets for various projects, ensuring optimal resource allocation and cost control.
Launched quality assurance practices for each phase of development
Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
Developed strategy to increase sales and drive profits.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Created reports and analyzed and interpreted data.
Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Introduced new methods, practices, and systems to reduce turnaround time.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Conducted 3 audits annually to keep store presentable and functional.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Masters of Technology - Dairy Science
Guru Angad Dev Veterinary And Animal Sciences Uni.
Ludhiana, India
08.2017
Skills
Workload Management
Problem Resolution
Cost Control
Employee performance evaluation
Self Motivation
Organizational Skills
Process Improvement
Customer rapport
Problem-solving abilities
Customer Relations
Multitasking Abilities
Time management abilities
Timeline
Dy Manager QA
Verka
08.2017 - Current
Masters of Technology - Dairy Science
Guru Angad Dev Veterinary And Animal Sciences Uni.