Sandeep Singh
Chennai
Summary
10 + years Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Enterprise Account Manager@Airtel Business
Bharti Airtel Ltd
Chennai
03.2023 - Current
- Responsible for end-to-end telecom and connectivity needs of a set of 15 to 20 accounts in the Enterprise Segment, primarily large segment accounts.
- Ensure the achievement of the sales and revenue targets by selling data, voice, VAS, and new product solutions.
- Achieving aggressive sales targets by forming strategic alliances.
- Build strategic relationships with key decision-makers in the accounts, including middle and senior management, as well as CXOs.
- Coordinated with the cross-functional teams, both internally (TSG, CE, Networks, etc.) and externally (Partners, Vendors, Clients, etc.). to ensure business target achievements and meet customer expectations on service delivery.
- Ensure the account business target achievement on: order booking, revenues, collections, new account identification, and churn control.
- Key account management, strategic planning, negotiation, decision making, and cross-functional connect are the major skills on display in the role being handled.
- Achieved the targets for the last 8 quarters with ease, despite coming from a new industry.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Increased profitability and revenue by identifying customer needs, and determining appropriate offerings.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted regular business reviews with clients to understand their needs, and align products and services accordingly.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Led cross-functional teams to address complex client needs, ensuring a cohesive effort and solutions.
Senior Manager - Strategic Accounts
Info Edge India Ltd. (99acres.com)
Chennai
09.2019 - 03.2023
- Handling the top 15 national strategic accounts of 99acres.com.
- Achieving aggressive sales targets by forming strategic alliances.
- Managing the data analysis, customer analysis, and campaign management.
- Releasing Web Traffic Share, Business Intelligence Reports, and Dashboard.
- Managing business analysis, including monitoring costs and revenue.
- Monitoring and setting sales strategies to overcome key competition.
- Mentoring the team to create customized digital campaigns.
- The highest year-over-year growth across the Strategic Accounts team, nationally.
- Created the biggest account of 99acres.com: 5 Crore (Casagrand Builder).
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Directed market research and analysis to identify trends, and inform business decisions.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Coordinated with marketing to develop branding and promotional strategies.
- Coordinated with internal departments to ensure the successful execution of projects according to timeline and budget constraints.
- Developed and implemented strategic business plans to drive growth and profitability.
- Implemented new technologies, such as ERP systems or CRM tools, to streamline business processes.
- Monitored competitor activities to anticipate changes in the industry landscape, and design appropriate response measures.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Regularly evaluated customer satisfaction levels by surveying the customer base and analyzing the results.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager - ROTN
Dainik Bhaskar - DBCL Group
11.2018 - 09.2019
- Identifying sectors for sales penetrations through Cold calls, reference calls, and follow up for payments
- Responsible for three districts of Tamilnadu state for revenue generation across all the categories
- Target to get clients to sell ad space, maintain existing clients, achieve sales target by acquiring new and existing clients
- Maintain performance in line with the given targets, ensuring process based ethical selling
- Execute events in association with the Dainik Bhaskar Group on behalf of the clients
- Responsible for doing special projects apart from the regular ads to generate created revenue
Senior Officer - Education Vertical
BCCL- The Times of India
12.2015 - 11.2018
- Identifying sectors for sales penetrations through Cold calls, reference calls, and follow up for payments
- Responsible for 7 districts for revenue generation under Education category
- Target to get clients to sell space, maintain existing clients, achieve sales target by acquiring new and existing clients
- Maintain performance in line with the given targets, ensuring process based ethical selling
- Execute events in association with the Times Group on behalf of the clients
- Responsible for doing special projects apart from the regular ads to generate created revenue
Assistant Manager - CAT A Accounts
Info Edge India Ltd. (99acres.com)
05.2014 - 11.2015
- Developing customized reports for clients and internal sales functions
- Achieving aggressive sales targets by managing 45 key accounts of Chennai
- Managing the data analysis and customer analysis
- Releasing Web Traffic Share, Business Intelligence Reports/ Dashboard
- Promoting the firm's brand by ensuring consistency in all documents and developing different value adds to sales pitch
- Managing Business Analysis including monitoring costs/revenue
Education
MBA - Marketing & HR
Janson's School Of Business
01.2014
B. Tech -
Amrita Vishwa Vidyapeetham
01.2012
+2 -
Vikas Vidhyalaya
01.2008
Skills
- Key account management
- Customer relationship management
- Revenue generation
- Sales performance tracking
- Cross-functional collaboration
- Strategic planning
- Business development
- Upsell opportunities
- Sales expertise
- Client relationship management
- Business process optimization
- Excellent communication skills
- Revenue growth
- Customer relationship management (CRM)
- Sales
- Business strategies
- Business development and planning
- Customer satisfaction
- Cold calling
- Forecasting
- Sales forecasting
- Customer rapport
- Business negotiation
- Sales techniques
- Account servicing
- Regional accounts
- Client acquisition
- Account management
- Strategic account management
- Upselling strategies
- Pipeline management
- Sales process optimization
- Sales presentations
- Sales strategies
- Customer presentations
- Performance tracking
- Problem solving
- Presentation skills
- Project management
- Sales strategy
- Executive presence
- Industry expertise
- Salesforce proficiency
- Cross-selling
- Interpersonal communication
- Customer satisfaction management
- Sales cycle management
Certification
- Personal & Interpersonal Excellence by Dale Carnegie & Associates, Inc.
- Velocity - A 360 degree Media solutions workshop by The Times Of India Group
Hobbies and Interests
- Listening to Music
- Playing Cricket
- Hockey
Languages
- English (spoken & written)
- Hindi (spoken & written)
- Tamil (spoken & written)
Personal Information
- Date of Birth: 03/13/89
- Gender: Male
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
Timeline
Senior Enterprise Account Manager@Airtel Business
Bharti Airtel Ltd
03.2023 - Current
Senior Manager - Strategic Accounts
Info Edge India Ltd. (99acres.com)
09.2019 - 03.2023
Manager - ROTN
Dainik Bhaskar - DBCL Group
11.2018 - 09.2019
Senior Officer - Education Vertical
BCCL- The Times of India
12.2015 - 11.2018
Assistant Manager - CAT A Accounts
Info Edge India Ltd. (99acres.com)
05.2014 - 11.2015
MBA - Marketing & HR
Janson's School Of Business
B. Tech -
Amrita Vishwa Vidyapeetham
+2 -
Vikas Vidhyalaya
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