Sandeep Singh Mall
Faridabad
Summary
Results-driven Section Manager known for efficiency in task completion. Specialize in planning, team leadership, and operational improvement. Excel in problem-solving, and adaptability. Training and supporting employees in achieving common goals and meeting quotas. Strong planning skills to improve workflows and efficiency.
Overview
18
18
years of professional experience
Work History
Section Manager
HMSI (Honda Motorcycle and Scooter India Pvt. Ltd.)
04.2023 - Current
- Work profile as Section Manager in Dealer System management for 3yrs.
- Dealer Interface application management & Support.
- Multiple project handled – Target Forecasting Application, Flash Report, Enquiry process improvision, Online DVR, Online Dealer Evaluation, Online Dealer requirement collection and HBP.
- Responsible for concept preparation, Screen & logic development, System testing, Training to dealer and field team, Mass Go-live.
- Currently working on AI/ML implementation on Application.
- Digital Transformation & System Implementation.
- Led development & Go-Live of CRM, Sampark App, HI-RISE, My Honda App.
- Implemented target automation, dealer evaluation, EV modules & dashboards.
- Enabled end-to-end digital ecosystem for sales & customer journey.
- Analytics & Automation Excellence.
- Developed multiple dashboards, auto mailers & dealer KPI reports.
- Achieved >90% system usage and real-time monitoring capability.
- Enabled data-driven decision-making across organization.
- Revenue Generation (Chargeback).
- Designed 5-year chargeback policy.
- Achieved ₹190+ Mn collection from dealer network last year.
- Created sustainable cost recovery model.
- Training & Capability Building.
- Conducted large-scale training for: Dealers, Help Buddies, and Field Teams.
- Achieved 100% internal training coverage.
- Ensured smooth adoption of all digital systems.
- Operational Excellence & Field Support.
- Managed dealer-wise target planning, SAP budget tracking, and data systems.
- Ensured timely and accurate data availability for planning & execution.
- Customer Experience Enhancement.
- Improved customer journey via apps & digital processes.
- Enabled faster response, transparency & better dealer engagement.
- Strengthened customer satisfaction & retention.
- Future-Ready Initiatives (2026–27).
- Driving AI/ML integration, predictive analytics, and automation.
- Focus on customer engagement, compliance rollout & smart tools.
- Drove large-scale digital transformation, revenue generation, and customer experience improvement through system implementation, analytics, and effective training across the organization.
- Collaborated with cross-functional teams to gather user feedback and improve applications.
- Analyzed software requirements to enhance system functionality and user experience.
- Created documentation for software design, testing, and deployment processes.
- Conducted system testing to ensure software performance meets quality standards.
- Facilitated training sessions for staff on new software tools and features.
- Identified areas of improvement in existing software systems and implemented solutions accordingly.
Process Action Group Associate
Tata Motors PCBU
09.2009 - 01.2014
- Responsible for establishing the New Project Exceed processes, with objective of customer satisfaction as well as increase in numbers of customers of Tata vehicle.
- Looking after 8JDP dealer in Delhi NCR for SSI score improvement, through daily activity observation & taking Corrective action, delivery observation, process Audit.
- Preparation of Action plan based on JDP SSI results.
- Customer Meets, Monitoring JDP Calling & home visits, review of call-center score with DP, GM, CRM and Sales staff.
- Ensuring improvement in MIP Audit scores.
- Infrastructure, Sales Process and Manpower at Dealership is as per norms.
- Imparting Training & handholding Sales staff, CRM, and Back office on Sales process, SSI & CRM DMS.
- Resolving customer’s complaints and concerns through dealer person in given time frame.
Sales Consultant
Hyundai Motor Plaza
05.2008 - 08.2009
- Consulting the customer ranging from their budget estimation, selecting suitable car model and various sources of finance.
- Achieving sales targets.
- Ensuring high customer satisfaction, by achieving delivery & service quality norms.
Education
PGDBM - Marketing
IMT GAZIABAD
B.B.A. -
GGSIP University
12th - CBSE Board
KV (AFS) School
10th - CBSE Board
KV (AFS) School
Skills
- Dealer application management
- Project management
- Training facilitation
- Process improvement
- Team management
Languages
- Hindi
- English
Hobbies and Interests
- Exploring MS Excel
- Traveling/Driving
- Cooking food
Personal Qualifications
- PGDBM, Marketing, IMT GAZIABAD, 2009
- B.B.A., GGSIP University, 2006
- 12th, KV (AFS) School, CBSE Board, 2003, 67.2%
- 10th, KV (AFS) School, CBSE Board, 2001, 52.2%
Personal Information
- Father's Name: Mr. P K Mall
- Date of Birth: 10/07/84
- Gender: Male
- Marital Status: Married
Timeline
Section Manager
HMSI (Honda Motorcycle and Scooter India Pvt. Ltd.)
04.2023 - Current
Process Action Group Associate
Tata Motors PCBU
09.2009 - 01.2014
Sales Consultant
Hyundai Motor Plaza
05.2008 - 08.2009
PGDBM - Marketing
IMT GAZIABAD
B.B.A. -
GGSIP University
12th - CBSE Board
KV (AFS) School
10th - CBSE Board
KV (AFS) School