SANDEEP SIVAKUMAR

• Administered full-service branch operations, ensuring alignment with bank objectives across sales, customer service, and security.
• Achieved individual and branch budgets through new to bank sales, referrals, and existing relationship retention.
• Onboarded new customers, providing exceptional banking experiences to enhance satisfaction.
• Prepared and tracked product-wise performance metrics while ensuring adherence to service quality and compliance standards.
• Increased product holding by cross-selling two products per customer for both new and existing clients.
• Generated new to bank leads utilizing head office data points and managed through CRM systems.
• Mentored and coached branch employees, clarifying roles and expectations to minimize attrition rates above 15%.

Business Achievements and Developments:

• Established new branch in January 2025, onboarding 200+ HNI customers with book value of 8.1 Cr liabilities.
• Achieved 89% CASA to TD ratio, demonstrating strong deposit mobilization.
• Generated WCP income of 19 Lakhs through LI and other TPP products during JFM'25 as new branch.
• Met Asset Business targets for FY 24-25 through effective BBG strategies.

Key Responsibilities:

• Responsible for administration and efficient daily operation of full service branch, including sales, customer service, security and safety in accordance with Bank's objectives

Business Achievements and Developments:

• Managed branch GL book of 83.6 Crs in liabilities across all lines of business through CASA and TD.
• Achieved incremental GL balances of 17 Crs for FY23-24, with CASA NTB values contributing 8 Cr.
• Exceeded assigned LI revenue budgets by 137% for FY23-24; other fee income reached 110%.
• Received "GCL – Growth Celebrity League" award from NH in Q3 for outstanding performance in liabilities and fee business.
• Honored with second edition of "GCL – Growth Celebrity League" award in Q4 for continued excellence in both sectors.
• Attained DARE Level 5 Qualification, generating LI fee income of 16.5 Lakhs for Q4.
• Achieved Triumph Level 3 Qualification, producing GI revenue fee income of 6 Lakhs.
• Recognized multiple times for exceptional business performance and service quality.

Key Responsibilities:

• Maintained Profit and Loss statements and Balance Sheets for branch accuracy.
• Generated revenue through cross-selling of TPP, RA, and BB products.
• Mobilized liabilities via CASA portfolio growth in branch catchment area.

Key Achievements:

• Drove business budgets for liabilities products, assets, and TPP fee products.
• Managed GL book size of 98.6 Crs in liabilities, including affluent banking via CASA and FDs.
• Achieved incremental liability balances of 22 Crs for FY 22-23 with CASA NAV at 8 Crs.
• Exceeded TPP assigned budgets by 125% for FY 22-23.
• Received 'League of Extraordinaire – The Beginning' award from business head in Q1 for liabilities and fee business.
• Honored with 'League of Extraordinaire – December' award from business head for liabilities.
• Earned multiple recognition awards for exceptional business performance and service quality at zonal and regional levels.

Key Achievements:

• Managed branch GL book of 77 Crs in liabilities and 46 Crs in assets.
• Achieved incremental liability balances of 62 Crs since takeover.
• Received appreciation from MD & CEO for growth and TPD for FY 19-20.
• Drove branch contribution of 40 Lakhs in TPD fee for FY 18-19.
• Enhanced service quality, resulting in improved customer satisfaction ratings.
• Increased branch profitability by implementing cost-saving measures.